Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317340 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Mcleod Regional Medical Center — 1145 Day St, Florence SC, 29506

Nov 26, 2025 → Feb 16, 2026

✅ Completed
PC Per client agreement
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Feb 16)
✗ SLA Missed (65d late)
Dispatch 0.2d
Holding 29.4d (excluded)
Coordinators 33.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
29.4 days
Coordinators
33.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 26, 2025 Due: Dec 12, 2025 Completed: Feb 16, 2026 (65 days late)
📅
58.9 days Total Age
⏱️
28.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
28.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00547068
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317340 (current) Invoiced
Repair • Fady Khouzam
Created: Nov 26, 2025 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 28.0 days stuck in "On Hold"
⏱️
Total Delay 28.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Assigned
8.7d / 0.5d SLA
Scheduled
24.3d / 2.0d SLA
On Hold
28.0d
Ready for Release
1.4d
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold -Reassigning to Fady K

1/29/25 K Clements - Below it says this device was repaired on WO-14095999, but that is for a different SN H303410667AF7. This WO is for SN H30345221AE7C. EMSAR to validate failure of this device.12/26/2025 EMartin dup WO repair completed on WO-14095999 requesting cancellation from field 

12/08/2025 EMartin sent email to Robert advising FSE onsite 12/22/25 to complete device

11/26/2025 EMartin FSE working with Robert to get hard copy PO and quotes for repair 

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
Needing 3 way solenoid and proportional valve
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 26, 11:26 AM
Case Number: 00547068
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 26, 11:54 AM
Work Order: WO-01317340
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Nov 26, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 1h 19m
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 1:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-22T13:00:00.000+0000
🚨 15.0 business days
⏸️
Status: On Hold by Erin Martin Dec 26, 9:01 AM
From: Scheduled
To: On Hold
Duration in Previous: 17d 19h
🚨 28.0 business days
✅
Status: Ready for Release by Rebecca Arnold Feb 3, 3:48 PM
From: On Hold
To: Ready for Release
Duration in Previous: 39d 6h
👷
▶
3 Technician Assigned Feb 4, 2:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-12T06:00:00.000+0000, 2026-02-12T00:00:00.000+0000, 2026-02-12T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 22h 53m
⚠️ 5.0 business days
🆕
▶
3 Status: Entered Feb 10, 9:59 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h6e00000II9QiAAL, Fady Khouzam
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-12T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Feb 16, 9:14 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 23h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Assigned
Duration: 8.7 business days (threshold: 4.0 business hours)
Exceeded by 8.2 business days
Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00547068
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Feb 12, 8:00 AM
Created
Nov 26, 11:54 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03106856 Labor Open 3 $155.00 Feb 16, 9:14 AM
WL-03106857 Labor Open 5 $475.00 Feb 16, 9:14 AM
WL-03110461 Labor Open 0.016666666666667 $38.00 Feb 18, 1:41 PM

Details