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WO-01317349 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Urgent Care - East Nashville #21263 — 1214 Gallatin Ave, Nashville TN, 37206

Nov 26, 2025 → Jan 7, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 7)
✗ SLA Missed (40d late)
Dispatch 0.0d
Coordinators 32.8d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.8 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Jan 30, 2026 Completed: Jan 7, 2026 (23 days early)
📅
30.8 days Total Age
⏱️
25.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
29.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546949
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 63 pcs https://www.ebiotrack.com/inspection.php?iid=31468
Priority
High
Origin
Email
Reason
New Case
Contact
Morgan Taylor
Owner
Jessica Sells
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317349 (current) Invoiced
Inspection • Michael Swingle
Created: Nov 26, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 25.0 days stuck in "Assigned"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
25.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 MOwens Sent an email to Morgan Taylor asking if any day during the week in Jan is good to schedule the inspection.

🔧 Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 63 pcs https://www.ebiotrack.com/inspection.php?iid=31468

Timeline

📞
Case Linked Nov 26, 6:00 AM
Case Number: 00546949
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 26, 12:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Technician Assigned Dec 2, 10:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 22h
🚨 25.0 business days
🗓️
2 Status: Scheduled Jan 5, 11:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-07T14:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Jan 7, 10:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
5x Labor Added Jan 7, 1:55 PM
Type: Labor, Travel
Status: Open
Qty: 1.6666666666667, 3.3333333333333, 58
✔️
Status: Completed by MICHAEL SWINGLE Jan 7, 2:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 19m, 0m
2.0 business days
📄
2 Status: Ready to Bill Jan 8, 4:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 9, 3:41 PM
Invoice Number: SM-250849

Bottlenecks

Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

📞
Case 00546949
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Swingle
Scheduled
Jan 7, 9:00 AM
Created
Nov 26, 12:15 PM
Invoice #
SM-250849

Work Details (5)

Name Type Status Qty Amount Date
WL-03056327 Labor Open 1.6666666666667 $0.00 Jan 7, 1:55 PM
WL-03056328 Labor Open 3.3333333333333 $1,212.00 Jan 7, 1:55 PM
WL-03056329 Labor Open 1 $0.00 Jan 7, 1:55 PM
WL-03056330 Travel Open 58 - Jan 7, 1:55 PM
WL-03056331 Travel Open 58 - Jan 7, 1:55 PM

Details