Q-00031169
Follow up to WO-01303578
Asset ID: 13323778
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: BRAKE LEVER BROKEN, GAS SPRING FAILED; NEEDS (1) 231-0139 SPRING, (1) 090-5843 LEFT BRAKE ASSEMBLY Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
1/13 MOwens Sent email to Michael asking to schedule the visit for this Thurs. 1/15 in the morning. Michael replied back that this Thurs will be fine for the return visit.
1/8 KWeiss, Quote had been approved. Moving to L2 Screening for part order.
1/7 KWeiss, Created case and sent to sales for quoting.
12/31 SRogers: Updating to incomplete so parts can be ordered. NO TRAVEL CHARGE ON RETURN TRIP TO INSTALL PARTS SINCE THESE PARTS SHOULD HAVE BEEN ORDERED WHEN WO WAS CREATED.
12/22 MOwens Michael replied back that 12/31 is good for him. Arrival will be between 9-10am.
12/22 MOwens Sent an email to Michael Mercer letting him know the 31st or 1/2 is available to schedule the repair visit.
12/19/2025 Sramen - parts shipping for 1317356 & 1317357 so pushed this due date accordingly. All WOs are ready to be scheduled.
12/5 MOwens 2 WOs still in awaiting parts. 1317356 and 1317357.
12/3 MOwens Called and spoke to Michael Mercer. He does want to wait to complete the rest of the PMs with the repairs that have to be completed on the same visit.
🔧Work Performed
REPLACED WHEEL AND BRAKE KIT, REPLACED GAS SPRING; TESTED GOOD
🔍Technician Findings
DAMAGED BRAKE LEVER AND FAILED GAS SPRING
⚠️Problem Description
Q-00031169
Follow up to WO-01303578
Asset ID: 13323778
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: BRAKE LEVER BROKEN, GAS SPRING FAILED; NEEDS (1) 231-0139 SPRING, (1) 090-5843 LEFT BRAKE ASSEMBLY Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=69989
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:RE: [EXTERNAL] RE: Grand View Health EMS Repairs/PMs
Completed Jan 13, 2026
From: mowens@emsar.com
To: Michael.Mercer@sluhn.org
Cc: Wesley.Russell@sluhn.org, chris.galasso@emsar.com
Ok. I have copied Chris on this email. He will see you this Thurs. morning.
Thanks
Melissa
From: Mercer, Michael <Michael.Mercer@sluhn.org>
Sent: Tuesday, January 13, 2026 2:34 PM
To: Melissa Owens <mowens@emsar.com>
Cc: Russell, Wesley <Wesley.Russell@sluhn.org>
Subject: RE: [EXTERNAL] RE: Grand View Health EMS Repairs/PMs
Melissa,
I will not be able to be o
📧
Email:RE: [EXTERNAL] RE: Grand View Health EMS Repairs/PMs
Completed Jan 13, 2026
From: mowens@emsar.com
To: Michael.Mercer@sluhn.org
Michael
The parts for the repair on Model 59-T EZ-Glide 15N-340042 that has BRAKE LEVER BROKEN, GAS SPRING FAILED; NEEDS (1) 231-0139 SPRING, (1) 090-5843 LEFT BRAKE ASSEMBLY were received by Chris as of yesterday/ Can I schedule the return visit for this Thursday morning 1/15? Maybe you and Chris can determine which truck it is that was missed while he is there.
Melissa
From: Melissa Owens
Sent: Friday, January 9,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 8, 2026
To: michael.mercer@sluhn.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317351Location: Grand View Health EMSAddress: 700 LAWN AVENUE Sellersville, PA 18960Device: Model 59-T EZ-Glide 15N-340042Problem Description: Q-00031169
Follow up to WO-01303578
As
📧
Email
Completed Dec 22, 2025
12/22 MOwens Sent an email to Michael Mercer letting him know the 31st or 1/2 is available to schedule the repair visit.
📅
WO-01317351 - Repair - Model 59-T EZ-Glide - Sellersville - Grand View Health EMS
Jan 15, 2026 9:30am – 11:00am
Work Order: WO-01317351
Account: GRAND VIEW HEALTH EMS
Customer Case Number:
Location: Grand View Health EMS
Address: 700 LAWN AVENUE, Sellersville, PA 18960
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 15N-340042
Contact Name: Michael Mercer
Contact Phone: (267) 985-8045
Contact Emai
Timeline
📞
Case Linked Nov 14, 12:01 PM
Case Number:00544029
Subject:Follow up to WO-01303578
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Nov 26, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 1, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 4h
🚨15.9 business days
🗓️
▶
2
Status: Scheduled Dec 22, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-31T14:30:00.000+0000
⚠️8.0 business days
⚠️
Status: Incomplete by Shawn RogersDec 31, 11:31 AM
From:Scheduled
To:Incomplete
Duration in Previous:8d 19h
⚠️7.0 business days
🔍
▶
3
Status: L2 Screening Jan 8, 11:32 AM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00087870
Status:Closed
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
📅
▶
2
Status: Ready for Scheduling Jan 8, 4:21 PM
Status: Ready for Scheduling → 3x Parts Added
🔩
3x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.9 business days
👷
▶
2
Technician Assigned Jan 12, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 23h
🗓️
▶
2
Status: Scheduled Jan 13, 2:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-15T14:30:00.000+0000
⏳3.0 business days
🔧
▶
4
Status: Tech On Site Jan 15, 3:10 PM
Status: Tech On Site → 4x Labor Added → Status: Completed → Status: Closed
⏱️
4x Labor Added
Type:Labor, Travel, Expenses
Status:Open
Qty:1.25, 55
✔️
Status: Completed by Chris Galasso
From:Tech On Site
To:Completed
Duration in Previous:3m
🏁
Status: Closed by Chris Galasso
From:Completed
To:Closed
Duration in Previous:1m
⏳3.0 business days
💵
▶
2
Status: Billing Review Jan 19, 1:05 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨41.0 business days
🧾
Invoice Created Mar 16, 9:41 AM
Invoice Number:SM-251635
Bottlenecks
Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 15.3 business days (threshold: 4.0 business hours)
Exceeded by 14.8 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.3 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)