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← WO Overview

WO-01317362 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 MDNow DeLand COID 19492 — 1328 N. Woodland Blvd., DeLand FL, 32720

Nov 26, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 178 biz days
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 3, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Dec 3 → Jan 29, 2026
38 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 41 of ? biz days used
137d
▶ Clock Running
Status: On Hold
Jan 29 → Aug 16, 2026
137 business days (counted)
Running total: 178 of ? biz days used
Created: Nov 26, 2025 Today
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 3 Ready for Scheduling ▶ Running 3 3
Dec 3 → Dec 3 Assigned ▶ Running 0 3
Dec 3 → Dec 3 Entered ▶ Running 0 3
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 3
Dec 3 → Jan 29 Assigned ▶ Running 38 41
Jan 29 → Jan 29 Entered ▶ Running 0 41
Jan 29 → Aug 16 On Hold ▶ Running 137 178
Dispatch 0.0d
Coordinators 42.1d
⚠ Overdue
Dispatch
0.0 days
Coordinators
42.1 days
Over SLA
Created: Nov 26, 2025 Due: Jan 30, 2026 (198 days overdue)
📅
178.8 days Total Age
⏱️
38.3d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546950
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 49 https://www.ebiotrack.com/inspection.php?iid=31469 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Priority
High
Origin
Email
Reason
New Case
Contact
Victor Castro
Owner
John Rolston
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317362 (current) On Hold
Inspection
Created: Nov 26, 2025
Behind Schedule - Needs Attention
On Hold • 262 days old
🚨
Primary Delay 38.3 days stuck in "Assigned"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Assigned
38.3d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29/26 RBerry- Called site to speak with Tasha, was placed on hold then disconnected. Escalated WO to account manager. Placed WO on hold. 


1/26/26 RBerry- Spoke with receptionist states Tasha has already left for the day. States she can take my information and have her call back tomorrow. 


1/15/26 AJinerson - Called site back to follow up and schedule tech visit. Prompt 6 to speak with someone. Was placed on hold for over 6 mins with no answer. 


12/3/25 AJinerson - Called site to schedule tech visit. Prompt 6 to speak w/ someone. Victor does not work at this location specifically, but this number IS the correct number for this site. Staff took my contact info. to pass along to their site manager, Tasha, to call us back and schedule. 

⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 49 https://www.ebiotrack.com/inspection.php?iid=31469 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Nov 26, 6:00 AM
Case Number: 00546950
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 26, 12:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
4 Status: Assigned Dec 3, 4:32 PM
Status: Assigned → Technician Assigned → Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered, Ready for Scheduling
To: Entered, Ready for Scheduling, Assigned
Duration in Previous: 3m, 0m
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
🚨 38.9 business days
🆕
Status: Entered by Rhea Berry Jan 29, 4:11 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 56d 23h, 0m

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 38.3 business days (threshold: 4.0 business hours)
Exceeded by 37.8 business days

🔗 Related Artifacts

📞
Case 00546950
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Nov 26, 12:38 PM
Invoice #
N/A

Details