Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 61
https://www.ebiotrack.com/inspection.php?iid=31470
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval.
Travel is included on annual inspections.
Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first.
Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Primary Delay18.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay37.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.8d / 1.0d SLA
Assigned
16.3d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/19/26 AJinerson - Called site to see if they are open today and able to bump up their appt. to today, 1/19 instead of 1/21. Tech is in area and had a cancelation. Prompt 6 for assistance.
Spoke with Ashley and confirmed they are open today and can schedule our visit for today, 1/19.
POC onsite: Ashley
1/19/26 AJinerson - Direct site's phone number: (904) 642-1217
1/13/26 AJinerson - Sent email to Pam confirming we have tech scheduled for visit on Wednesday, 1/21 with eta between 8am-10am.
1/13/26 AJinerson - Called Pam to schedule tech visit. She said to just pick a date and send her an email and she'll let the clinic know.
12/22/2025 LHill-sent email to Pamela Horan at pamela.horan@hcahealthcare.com to confirm contact & equipment.
12/22/2025 LHill-LM at 904-484-4486 for Pamela Horan to confirm contact & equipment.
🔧Work Performed
1/19/25 AMW - Performed annual inspection on all medical equipment located. Total of 59 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍Technician Findings
1/19/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 61
https://www.ebiotrack.com/inspection.php?iid=31470
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval.
Travel is included on annual inspections.
Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first.
Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
📋
Outbound to +19046421217
Completed Jan 19, 2026
1/19/26 AJinerson - Called site to see if they are open today and able to bump up their appt. to today, 1/19 instead of 1/21. Tech is in area and had a cancelation. Prompt 6 for assistance.
Spoke with Ashley and confirmed they are open today and can schedule our visit for today, 1/19.
POC onsite: Ashley
To: pamela.horan@hcahealthcare.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - MDNow Jacksonville, Atlantic & Kernan COID 19470 - 11985 Atlantic Boulevard Jacksonville, FL 32225 - WO-01317365
Body:
Good morning, Pam,
Per our conversation earlier today, I am sending this email as confirmation of our technician's scheduled service visit for the annual inspection service at the below location.
MDNow Jacksonville, Atlantic & Kernan COID 19470 - 1198
📋
Outbound to +19044844486
Completed Jan 13, 2026
1/13/26 AJinerson - Called Pam to schedule tech visit. She said to just pick a date and send her an email and she'll let the clinic know.
📧
Email: EMSAR Request for service at MDNow Jacksonville, Atlantic & Kernan COID 19470
Completed Dec 22, 2025
To: pamela.horan@hcahealthcare.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at MDNow Jacksonville, Atlantic & Kernan COID 19470
Body:
Hi Pamela Horan,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for HCA Urgent Care.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
📋
Outbound to +19044844486
Completed Dec 22, 2025
12/22/2025 LHill-LM at 904-484-4486 for Pamela Horan to confirm contact & equipment.