2/23/26 AJinerson - Received FWD call from Jordan Yorski who is updated POC for this location ready to schedule tech visit for annual inspection services.
Needing service ASAP, confirmed scheduling for Monday, 3/2 with arrival between 9am-11am.
12/10/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/09/2025 LHill-LM at 904-484-4486 for Pam Horan to confirm contact & equipment.
12/08/2025 LHill-Sent email to Pam Horan at pamela.horan@hcahealthcare.com to confirm contact & equipment.
12/08/2025 LHill-LM at 904-484-4486 for Pam Horan to confirm contact & equipment.
🔧Work Performed
Inspected 55 pieces of equipment.
🔍Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
59 pcs
https://www.ebiotrack.com/inspection.php?iid=31475
📋
Inbound from +12393626683
Completed Feb 23, 2026
2/23/26 AJinerson - Received FWD call from Jordan Yorski who is updated POC for this location ready to schedule tech visit for annual inspection services.
Needing service ASAP, confirmed scheduling for Monday, 3/2 with arrival between 9am-11am.
Updated POC:
Jordan Yorski
239-362-6683
jordan.yorski@mdnow.com
📋
Inbound from +12393626683
Completed Feb 23, 2026
transferred to coordinator
📧
Email: Re: EMSAR Request for service at Cape Coral, SW Pine Island Rd COID 19492
Completed Dec 10, 2025
To: pamela.horan@hcahealthcare.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Cape Coral, SW Pine Island Rd COID 19492
Body:
Hi Pam Horan,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for HCA Urgent Care.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is the
📋
Outbound to +19044844486
Completed Dec 10, 2025
12/10/2025 LHill-LM at 904-484-4486 for Pam Horan to confirm contact & equipment.
📧
Email: Re: EMSAR Request for service at Cape Coral, SW Pine Island Rd COID 19492
Completed Dec 9, 2025
To: pamela.horan@hcahealthcare.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Cape Coral, SW Pine Island Rd COID 19492
Body:
Hi Pam Horan,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for HCA Urgent Care.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is the
📋
Outbound to +19044844486
Completed Dec 9, 2025
12/09/2025 LHill-LM at 904-484-4486 for Pam Horan to confirm contact & equipment.
📧
Email: EMSAR Request for service at Cape Coral, SW Pine Island Rd COID 19492
Completed Dec 8, 2025
To: pamela.horan@hcahealthcare.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Cape Coral, SW Pine Island Rd COID 19492
Body:
Hi Pam Horan,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for HCA Urgent Care.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a
📋
Outbound to +19044844486
Completed Dec 8, 2025
12/08/2025 LHill-LM at 904-484-4486 for Pam Horan to confirm contact & equipment.
Feb 23, 2026 1:24pm
@Dylan Nakoff Hi Dylan, we have an updated POC for this location. New POC confirmed that Pam Horan no longer is associated with this specific facility. Please see below, thank you!
Updated POC:
Jordan Yorski
239-362-6683 (cell)
jordan.yorski@mdnow.com
📅
WO-01317374 - Inspection - Cape Coral - Cape Coral, SW Pine Island Rd COID 19492
Mar 2, 2026 9:00am – 2:00pm
Work Order: WO-01317374
Account: HCA Urgent Care
Customer Case Number:
Location: Cape Coral, SW Pine Island Rd COID 19492
Address: 313 SW Pine Island Rd, Cape Coral, FL 33991
Manufacturer:
Model #:
Serial #:
Contact Name: Jordan Yoski
Contact Phone: 239-362-6683
Contact Email: jordan.yorski@mdn
Timeline
📞
Case Linked Nov 26, 6:01 AM
Case Number:00546956
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 26, 12:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️9.0 business days
⏸️
Status: On Hold by Laura HillDec 10, 10:03 AM
From:Ready for Scheduling
To:On Hold
Duration in Previous:13d 21h
🚨50.0 business days
📅
▶
3
Status: Ready for Scheduling Feb 23, 1:23 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician:Joseph Anderson
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-02T14:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Joseph AndersonMar 2, 10:29 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 21h
⏱️
▶
3
3x Labor Added Mar 2, 2:30 PM
3x Labor Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type:Labor
Status:Open
Qty:4.2
🚗
Status: Tech Off Site by Joseph Anderson
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:4h 2m, 0m
⏱️
▶
2
Labor Added Mar 2, 7:57 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From:Completed
To:Closed
Duration in Previous:5h 26m
⏳3.5 business days
📄
Status: Ready to Bill by Diane PattonMar 5, 9:45 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 13h, 0m
🚨28.0 business days
🧾
Invoice Created Apr 13, 10:29 AM
Invoice Number:SM-255638
Bottlenecks
Ready for Scheduling
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)