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← WO Overview

WO-01317378 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 Brandon COID 19480 — 408 E. Brandon Blvd., Brandon FL, 33511

Nov 26, 2025 → Jan 29, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 29)
✗ SLA Missed (62d late)
Dispatch 0.0d
Coordinators 47.0d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.0 days
Over SLA
Field Work
1.1 days
Created: Nov 26, 2025 Due: Jan 30, 2026 Completed: Jan 30, 2026 (on time)
📅
46.8 days Total Age
⏱️
24.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
44.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546963
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 91 https://www.ebiotrack.com/inspection.php?iid=31482 If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Priority
High
Origin
Email
Reason
New Case
Contact
Jon McKinney
Owner
Shelby Robinson
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317378 (current) Invoiced
Inspection • Joseph Anderson
Created: Nov 26, 2025 • Closed: Jan 29, 2026
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 24.3 days stuck in "Scheduled"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
24.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/12/26 AJinerson - Need to reschedule tech visit for service due to tech covering repairs that came in. Rescheduling this service for Thursday, 1/29 with eta between 10am-12pm.

12/26/25 AJinerson - Per below, no scheduling ahead needed. Scheduling tech visit for Thursday, 1/15/2026 with eta between 10am-12pm.

12/09/2025 LHill-called (813)681-5571 for Jon McKinney . He wasn't available. Stormy/Mgr offered to help. She confirmed confirmed 

contact & equipment.


Scheduling ahead needed: No 

 

Certain day or time: Monday-Friday 8:00 AM -8:00 PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: Just sign in at the front. 


12/08/2025 LHill-LM at (813)681-5571 for Jon McKinney to confirm contact & equipment.

🔧 Work Performed
Inspected 92 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 91 https://www.ebiotrack.com/inspection.php?iid=31482 If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Nov 26, 6:02 AM
Case Number: 00546963
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 26, 12:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
▶
4 Technician Assigned Dec 26, 4:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30d 3h
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-15T15:00:00.000+0000, 2026-01-15T13:00:00.000+0000
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 2m
🚨 11.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 12, 5:19 PM
Scheduled For: 2026-01-29T13:00:00.000+0000, 2026-01-29T15:00:00.000+0000
⚠️ 8.8 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 22, 12:51 PM
Scheduled For: 2026-01-29T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Joseph Anderson Jan 29, 10:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 17h
🔩
▶
3 5x Parts Added Jan 29, 3:39 PM
5x Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.7666666666667
✔️
Status: Completed by Joseph Anderson
From: Tech On Site
To: Completed
Duration in Previous: 5h 36m
⏱️
▶
2 Labor Added Jan 29, 7:12 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 3h 31m
📄
Status: Ready to Bill by Diane Patton Jan 30, 10:01 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 48m, 0m
🚨 17.0 business days
🧾
Invoice Created Feb 23, 8:41 AM
Invoice Number: SM-252655

Bottlenecks

Ready for Scheduling
Duration: 22.8 business days (threshold: 1.0 business days)
Exceeded by 21.8 business days
Scheduled
Duration: 24.3 business days (threshold: 2.0 business days)
Exceeded by 22.3 business days

🔗 Related Artifacts

📞
Case 00546963
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jan 29, 9:00 AM
Created
Nov 26, 12:55 PM
Invoice #
SM-252655

Work Details (7)

Name Type Status Qty Amount Date
WL-03083616 Parts Open 2 $411.10 Jan 29, 3:39 PM
WL-03083617 Labor Open 0.4 $0.00 Jan 29, 3:39 PM
WL-03083618 Travel Open 4 - Jan 29, 3:39 PM
WL-03083619 Travel Open 4 - Jan 29, 3:39 PM
WL-03083620 Expenses Open 1 $0.00 Jan 29, 3:39 PM
WL-03083627 Labor Open 5.7666666666667 $1,973.60 Jan 29, 3:41 PM
WL-03084055 Labor Open 1 $0.00 Jan 29, 7:12 PM

Details