Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317384 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 Hudson, State Rd 52 COID 19496 — 8849 State Road 52, Hudson FL, 34667

Nov 26, 2025 → May 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (114 biz days late)
Active: 115 biz days
🕐 Clock stopped: Tech Off Site (May 14, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 30, 2025
21 business days (counted)
Running total: 21 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 26, 2026
17 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 38 of ? biz days used
73d
▶ Clock Running
Status: On Hold
Jan 26 → May 8, 2026
73 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 8, 2026
0 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Assigned
May 8 → May 8, 2026
0 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 14, 2026
4 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 115 of ? biz days used
Created: Nov 26, 2025 Tech Off Site: May 14, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 30 Ready for Scheduling ▶ Running 21 21
Dec 30 → Jan 26 Assigned ▶ Running 17 38
Jan 26 → Jan 26 Entered ▶ Running 0 38
Jan 26 → May 8 On Hold ▶ Running 73 111
May 8 → May 8 Ready for Scheduling ▶ Running 0 111
May 8 → May 8 Assigned ▶ Running 0 111
May 8 → May 14 Scheduled ▶ Running 4 115
May 14 → May 14 Tech On Site ▶ Running 0 115
Dispatch 0.0d
Holding 73.3d (excluded)
Coordinators 44.6d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
73.3 days
Coordinators
44.6 days
Over SLA
Field Work
0.8 days
Created: Nov 26, 2025 Due: Jan 30, 2026 Completed: May 14, 2026 (103 days late)
📅
115.7 days Total Age
⏱️
73.3d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546965
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 80 https://www.ebiotrack.com/inspection.php?iid=31484 If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Priority
High
Origin
Email
Reason
New Case
Contact
Karen Torrens
Owner
Shelby Robinson
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317384 (current) Invoiced
Inspection • Joseph Anderson
Created: Nov 26, 2025 • Closed: May 14, 2026
Completed with significant delays
Invoiced • 262 days old
🚨
Primary Delay 73.3 days stuck in "On Hold"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.8d / 1.0d SLA
Assigned
17.8d / 0.5d SLA
On Hold
73.3d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/8/26 AJinerson - Received email back from POC George confirming tech visit for Thurs. 5/14 with eta between 8am-10am. Clinic hours are 8iam-8pm.

Sent email back confirming we have this scheduled and requested below information.

POC onsite:

Arrival instructions:

Special requirements:

Confirmed address.


5/8/2026 AJinerson - Sent email back to all POCs on email chain - offering tech visit on Thursday, 5/14. Asking for site hours to accommodate arrival time as well (tech may need overnight for this as it's 6 hours round trip and full day on-site).


5/8/2026 AJinerson - WO flipped back to RFS, customer emailed ASM asking to please schedule and included updated POC: Jeanette Earl

jeannette.earl@mdnow.com


1/26/26 RBerry- Escalated WO to account manager due to contact issues. Looks as though we do not have the correct contact for this site. Placed WO on hold.


1/21/26 AJinerson - Called site number (727) 863-7150 - Was on hold for over 4 mins with no answer. 


12/30/2025 LHill-sent email to Karen Torrens at karen.torrens@hcahealthcare.com to confirm contact & equipment.


12/30/2025 LHill-Called 813-924-8835 for Karen Torrens. She no longer works for that company. However, she stated that she knows the manager and she will reach out to them and have her to call me. She said its been a while since she worked there that the email is probably no longer going to anyone.


12/22/2025 LHill-sent email to Karen Torrens at karen.torrens@hcahealthcare.com to confirm contact & equipment.


12/22/2025 LHill-LM at 813-924-8835 for Karen Torrens to confirm contact & equipment.

🔧 Work Performed
Inspected 68 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 80 https://www.ebiotrack.com/inspection.php?iid=31484 If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Nov 26, 6:02 AM
Case Number: 00546965
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 26, 1:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
2 Status: Assigned Dec 30, 12:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0hVU000000BeDRYA0, Anthony Wright
🚨 18.0 business days
🆕
Status: Entered by Rhea Berry Jan 26, 4:25 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 27d 4h, 0m
🚨 73.9 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 8, 9:08 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 101d 15h
👷
▶
3 Technician Assigned May 8, 9:31 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 23m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-14T12:00:00.000+0000
💵
Expenses Added May 8, 10:54 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Joseph Anderson May 14, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
🚗
▶
2 4x Travel Added May 14, 3:03 PM
4x Travel Added → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 Labor Added May 14, 3:09 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 53m, 0m
⏱️
▶
2 Labor Added May 14, 3:56 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 47m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton May 18, 9:41 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
🚨 17.0 business days
🧾
Invoice Created Jun 10, 12:54 PM
Invoice Number: SM-262259

Bottlenecks

Ready for Scheduling
Duration: 21.7 business days (threshold: 1.0 business days)
Exceeded by 20.7 business days
Assigned
Duration: 17.8 business days (threshold: 4.0 business hours)
Exceeded by 17.3 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00546965
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
May 14, 8:00 AM
Created
Nov 26, 1:10 PM
Invoice #
SM-262259

Work Details (9)

Name Type Status Qty Amount Date
WL-03219494 Expenses Open 1 $0.00 May 8, 10:54 AM
WL-03226561 Travel Open 2.9 - May 14, 3:03 PM
WL-03226560 Labor Open 0.4 $0.00 May 14, 3:03 PM
WL-03226562 Travel Open 2.9 - May 14, 3:03 PM
WL-03226563 Expenses Open 1 $0.00 May 14, 3:03 PM
WL-03226572 Parts Open 1 $205.55 May 14, 3:04 PM
WL-03226571 Parts Open 1 $179.36 May 14, 3:04 PM
WL-03226581 Labor Open 6.05 $1,402.40 May 14, 3:09 PM
WL-03226659 Labor Open 0.63333333333333 $0.00 May 14, 3:56 PM

Details