12/3/2025 CRamen left a vm for Sean to return call to schedule for friday 12/5/2025 with tech arrival between 8-10am. Logged email. Placeholder set
12/3/2025 CRamen left a vm for Sean to return call to schedule for friday 12/5/2025 with tech arrival between 8-10am.
12/3/2025 CRamen parts to deliver today.
12/2/2025 CRamen Logged email requesting Friday 12/5/2025 with an arrival window between 8-10am. Placeholder Set
12/2/2025 CRamen left a vm that parts are shipping to BGreen and as soon as we have a eta tracking we will call to schedule.
12/2 MOwens Sent chatter to CRamen that this repair is for Brandon
🔧Work Performed
repair completed as below
replaced red handle with handle kit x1
tested unit
unit working as intended and placed back into service
🔍Technician Findings
red handle broken x1
⚠️Problem Description
Q-00031311
We have a ferno min-max that has a broken red handle SN: 18N399073
Parts needed
1 red handle kit, 1901506
2 spacers/bushings, 8661650 https://www.ebiotrack.com/workorder.php?wo=70000
📄Description
Ferno 24-H miniMAXX Heavy Duty Narrow Body Mortuary Cot
📧
Email: EMSAR Request for service at Allegheny County Medical Examiner (Email to schedule service)
Completed Dec 3, 2025
To: sean.sollinger@alleghenycounty.us
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Allegheny County Medical Examiner (Email to schedule service)
Body:
Hi Sean Sollinger,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Ferno 24-H MiniMaxx Repair
Here’s the location information we have on file:
Location:
Allegheny County Medical Examiner
1520 Penn Ave
Pittsburgh, PA 15222
Contact:
Sean Sollinger
412-350-4827
We curr
📋
Outbound to +14123504827
Completed Dec 3, 2025
12/3/2025 CRamen left a vm for Sean to return call to schedule for friday 12/5/2025 with tech arrival between 8-10am.
📧
Email: EMSAR Request for service at Allegheny County Medical Examiner (Email to schedule service)
Completed Dec 3, 2025
To: sean.sollinger@alleghenycounty.us
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Allegheny County Medical Examiner (Email to schedule service)
Body:
Hi Sean Sollinger,
I hope you’re doing well. I’m reaching out to schedule a service appointment for We have a ferno min-max that has a broken red handle SN: 18N399073
Parts needed
1 red handle kit, 1901506
2 spacers/bushings, 8661650
Here’s the location information we have on file:
Location:
Alle
📋
Outbound to +14123504827
Completed Dec 3, 2025
12/3/2025 CRamen left a vm for Sean to return call to schedule for friday 12/5/2025 with tech arrival between 8-10am.
📧
Email: EMSAR Request for service at Allegheny County Medical Examiner (Email to schedule service)
Completed Dec 2, 2025
To: sean.sollinger@alleghenycounty.us
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Allegheny County Medical Examiner (Email to schedule service)
Body:
Hi Sean Sollinger,
I hope you’re doing well. I’m reaching out to schedule a service appointment for We are having issues with one of our load systems. I guess it could be the cot but it seems like it's the load system not loading properly. Can we schedule service for as soon as possible?
Stryker 650
📋
Outbound to +14123504827
Completed Dec 2, 2025
12/2/2025 CRamen left a vm that parts are shipping to BGreen and as soon as we have a eta tracking we will call to schedule.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: sean.sollinger@alleghenycounty.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317403Location: Allegheny County Medical ExaminerAddress: 1520 Penn Ave Pittsburgh, PA 15222Device: 24-H miniMAXX 18N-399073Problem Description: Q-00031311
We have a ferno
Dec 2, 2025 1:50pm
@Charles Ramen This repair WO will be for Brandon.
📅
WO-01317403 - Repair - 24-H MiniMAXX - Pittsburgh - Allegheny County Medical Examiner
Dec 5, 2025 2:00pm – 3:00pm
Work Order: WO-01317403
Account: ALLEGHENY COUNTY MEDICAL EXAMINER
Customer Case Number:
Location: Allegheny County Medical Examiner
Address: 1520 Penn Ave, Pittsburgh, PA 15222
Manufacturer: Ferno
Model #: 24-H MiniMAXX
Serial #: 18N-399073
Contact Name: Sean Sollinger
Contact Phone: 412-350-4827
Timeline
📞
Case Linked Nov 24, 12:29 PM
Case Number:00546373
Subject:EMS L2 Review
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Nov 26, 1:52 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Nov 26, 2:56 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 2m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Amy GreeneDec 2, 1:07 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5d 22h
👷
▶
2
Technician Assigned Dec 2, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:43m
🔩
3x Parts Added Dec 2, 2:19 PM
Type:Parts, Expenses
Status:Open
Qty:1, 2
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 4, 10:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-05T19:00:00.000+0000
⏳2.0 business days
⏱️
5x Labor Added Dec 5, 4:00 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 75, 70
✔️
Status: Completed by Brandon GreenDec 5, 4:08 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:1d 5h, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Dec 9, 3:51 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-248609
Bottlenecks
Awaiting Parts
Duration: 4.5 business days (threshold: 3.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)