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← WO Overview

WO-01317407 ↗ ServiceMax

Wellpath LLC • Repair • P3

📍 South Placer Jail (SPJ) #0177 — 11801 Go For Broke Road, Roseville CA, 95678

Nov 26, 2025 → May 7, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 3, 2025
✗ SLA Missed (38 biz days late)
Active: 41 biz days
Paused: 69 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (May 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Nov 26 → Dec 10, 2025
8 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 10 → Dec 12, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
⏸61d
⏸ Clock Paused
Status: Awaiting Parts
Dec 15 → Mar 16, 2026
61 business days (not counted)
27d
▶ Clock Running
Status: Reschedule
Mar 16 → Apr 22, 2026
27 business days (counted)
Running total: 30 of 3 biz days used
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 30 of 3 biz days used
11d
▶ Clock Running
Status: Scheduled
Apr 22 → May 7, 2026
11 business days (counted)
Running total: 41 of 3 biz days used
▶ Clock Running
Status: Tech On Site
May 7 → May 7, 2026
0 business days (counted)
Running total: 41 of 3 biz days used
Created: Nov 26, 2025 Completed: May 7, 2026
Business Days Used 41 / 3
0 3d budget +38d over
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0 / 3
Nov 26 → Nov 26 L2 Screening ▶ Running 0 0 / 3
Nov 26 → Dec 10 Awaiting Parts ⏸ Paused 8 —
Dec 10 → Dec 12 Reschedule ▶ Running 2 2 / 3
Dec 12 → Dec 12 Ready for Scheduling ▶ Running 0 2 / 3
Dec 12 → Dec 12 Assigned ▶ Running 0 2 / 3
Dec 12 → Dec 15 Scheduled ▶ Running 1 3 / 3
Dec 15 → Dec 15 Tech On Site ▶ Running 0 3 / 3
Dec 15 → Mar 16 Awaiting Parts ⏸ Paused 61 —
Mar 16 → Apr 22 Reschedule ▶ Running 27 30 / 3
Apr 22 → Apr 22 Assigned ▶ Running 0 30 / 3
Apr 22 → May 7 Scheduled ▶ Running 11 41 / 3
May 7 → May 7 Tech On Site ▶ Running 0 41 / 3
Dispatch 0.1d
Material Management 69.9d
Coordinators 44.6d
Field Work 0.1d
Billing 2.5d
✗ SLA Missed
Dispatch
0.1 days
Material Management
69.9 days
Over SLA
Coordinators
44.6 days
Over SLA
Field Work
0.1 days
Billing
2.5 days
Over SLA
Created: Nov 26, 2025 Due: Mar 24, 2026 Completed: May 7, 2026 (43 days late)
📅
110.6 days Total Age
⏱️
61.4d in Awaiting Parts Longest Stage
🔄
16 transitions Status Changes
⚠️
103.2d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Angel Rios — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 15, 2025
Visit 2 May 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546464
Follow up to WO-01316116
Closed
Q-00031312 Follow up to WO-01316116 Inspection #: 31275 Asset ID: 13215225 Model: Welch Allyn - 767 Notes: Unit passed electrical safety testing. However it has a broken coiled Cord and Handle Assembly (Part # 104299). Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sam LaTorre
Owner
Jessica Sells
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317407 (current) Invoiced
Repair • Angel Rios
Created: Nov 26, 2025 • Closed: May 7, 2026
Completed with significant delays
Invoiced • 260 days old
🚨
Primary Delay 61.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 103.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
69.9d / 3.0d SLA
Reschedule
29.7d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
13.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Invoice submitted on Wellpath portal 5/13/26

TBA exceeded quote due to additional trip

CONFIRMED

5-4 Mburris called and reset appt tech is out sick today 5-7

04/21/2026 LHill-rec'd email from Sam-

Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? They will need to check in at the Jail's front desk and get a visitors badge. POC is Sam Latorre at 505-506-3731.

See logged email.



04/21/2026 LHill-sent email to Sam-We currently have availability on 5/4/2026 with an arrival window between 8AM-10AM. Please let us know if this works for you, or if another date or time would be more convenient.

See logged email.



04/21/2026 LHill-Called (916)-409-8263 for Sam. LM trying to schedule tech visit.

(was going to offer 5/4 with tech arrival between 8-10)


04/20/2026 LHill-Called (916)-409-8263 for Sam. LM trying to schedule tech visit.

(was going to offer 5/4 with tech arrival between 8-10)


3/30/2026 Sramen - parts shipped on 3/16 and WO moved to RFS on 3/16. I updated the due date and changed the delay code from parts driven to ASC related due to nothing being done with this since being placed back into RFS on 3/16.


12-12 Mburris called site and set appt for 12-15 with Sam LaTorre 9am

🔧 Work Performed
12/15 Replaced the power cord assembly. Unit was tested and found to have a defective bulb. A known-good bulb was temporarily installed from another unit to verify proper operation, confirming the newly installed power cord assembly is functioning correctly. The customer requested replacement bulbs for both the otoscope and ophthalmoscope instruments and would like five (5) bulbs of each. The requested part numbers are as follows: * Otoscope bulb: Welch Allyn 06500-U * Ophthalmoscope bulb: Welch Allyn 03800-U Replaced the otoscope bulb (Welch Allyn 06500-U) using trunk stock. Note: Customer only needs 1 03800-U bulb for this unit to be working 100%. The rest of the bulbs they requested are just spares. 5/07 Replaced Ophthalmoscope 03800-U bulb. Unit is now working properly.
🔍 Technician Findings
12/15 Arrived on site and customer gave me the power cord assembly to be replaced on the Welch Allyn 767 Diagnostic System. 5/07 Customer gave me the the light bulb to be replaced on Ophthalmoscope.
⚠️ Problem Description
Q-00031312 Follow up to WO-01316116 Inspection #: 31275 Asset ID: 13215225 Model: Welch Allyn - 767 Notes: Unit passed electrical safety testing. However it has a broken coiled Cord and Handle Assembly (Part # 104299). Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=70001

Timeline

📞
Case Linked Nov 24, 3:54 PM
Case Number: 00546464
Subject: Follow up to WO-01316116
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Nov 26, 2:02 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 26, 2:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 50m
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Dec 10, 4:15 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 1h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Dec 11, 9:44 PM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 1d 5h
👷
▶
4 Technician Assigned Dec 12, 11:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13h 49m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-15T17:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 2.0 business days
🔧
Status: Tech On Site by Angel Rios Dec 15, 3:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
📦
▶
2 Parts Requested Dec 15, 3:57 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Angel Rios
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 26m
🚗
2x Travel Added Dec 15, 4:32 PM
Type: Travel
Status: Open
Qty: 35
⏱️
Labor Added Dec 15, 4:40 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Dec 15, 4:46 PM
Type: Labor
Status: Open
Qty: 0.5, 2
⏱️
Labor Added Dec 15, 6:33 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 44.7 business days
📦
Parts Requested Feb 19, 2:55 PM
Order: 00090732
Status: Closed
💵
Expenses Added Feb 19, 3:22 PM
Type: Expenses
Status: Open
Qty: 1
🚨 18.0 business days
🔩
▶
2 2x Parts Added Mar 16, 8:52 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 90d 15h
🚨 28.0 business days
👷
▶
4 Status: Assigned Apr 22, 11:05 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Laura Hill
Technician: Angel Rios
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-05-04T16:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Michael Burris May 4, 11:59 AM
Scheduled For: 2026-05-07T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris May 4, 2:48 PM
Scheduled For: 2026-05-07T15:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Angel Rios May 7, 12:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 1h
⏱️
2x Labor Added May 7, 1:28 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 39
⏱️
▶
2 Labor Added May 7, 1:34 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 38m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton May 11, 4:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending May 13, 5:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.8 business days
🧾
Invoice Created May 29, 12:59 PM
Invoice Number: SM-261868

Bottlenecks

Awaiting Parts
Duration: 8.5 business days (threshold: 3.0 business days)
Exceeded by 5.5 business days
Awaiting Parts
Duration: 61.4 business days (threshold: 3.0 business days)
Exceeded by 58.4 business days
Reschedule
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00546464
Closed
📦
Parts Order 00085953
Closed
📦
Parts Order 00086774
Closed
📦
Parts Order 00090732
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Angel Rios
Scheduled
May 7, 11:30 AM
Created
Nov 26, 2:02 PM
Invoice #
SM-261868

Work Details (14)

Name Type Status Qty Amount Date
WL-03033216 Parts Open 1 $265.95 Dec 10, 4:15 PM
WL-03033217 Expenses Open 1 $16.50 Dec 10, 4:15 PM
WL-03038291 Travel Open 35 $0.00 Dec 15, 4:32 PM
WL-03038292 Travel Open 35 $0.00 Dec 15, 4:32 PM
WL-03038297 Labor Open 1 $149.00 Dec 15, 4:40 PM
WL-03038298 Labor Open 0.5 $74.50 Dec 15, 4:46 PM
WL-03038299 Labor Open 2 $298.00 Dec 15, 4:46 PM
WL-03038470 Labor Open 1.25 $0.00 Dec 15, 6:33 PM
WL-03112304 Expenses Open 1 $0.00 Feb 19, 3:22 PM
WL-03145189 Parts Open 1 $97.54 Mar 16, 8:52 AM
WL-03145190 Expenses Open 1 $29.91 Mar 16, 8:52 AM
WL-03218101 Labor Open 1.25 $186.25 May 7, 1:28 PM
WL-03218103 Travel Open 39 $0.00 May 7, 1:28 PM
WL-03218113 Labor Open 1.25 $186.25 May 7, 1:34 PM

Details