Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317600 ↗ ServiceMax

Neighborhood Health Center • Virtual Tech - Field Repair • P3

📍 NHC Merlo Station School-Based Health Center — 1841 SW Merlo Dr., SBHC Room, Beaverton OR, 97003

Dec 1, 2025 → Dec 6, 2025

✅ Completed
P3 3 business days from creation
Target: Dec 4, 2025
🕐 Clock stopped: Completed (Dec 6)
✗ SLA Missed (1d late)
Dispatch 0.0d
Coordinators 5.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.5 days
Over SLA
Created: Dec 1, 2025 Due: Dec 4, 2025 Completed: Dec 6, 2025 (1 days late)
📅
5.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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🎫
Case #00547203
NHC Merlo Vaccine Refrigerator
Closed
American Biotech Supply - PH-ABT-HC-10PS has made some noises and we would like to have the equipment reviewed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alyssa Martinez
Owner
Virtual Tech
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317600 (current) Invoiced
Virtual Tech - Field Repair • Jason Morris
Created: Dec 1, 2025 • Closed: Dec 6, 2025
Completed with minor delays
Invoiced • 164 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-3 Mburris tech is heading to site on 12-5 on another WO

🔧 Work Performed
Cleaned sensor and glass on HemoCue. Prepped calibration sample and tested it. Verified that it was within lot range for sample. Instructed customer on lot ranges and how they change per lots on testing samples.
🔍 Technician Findings
HemoCue 801B not reading correctly.
⚠️ Problem Description
American Biotech Supply - PH-ABT-HC-10PS has made some noises and we would like to have the equipment reviewed. https://www.ebiotrack.com/workorder.php?wo=70021

Timeline

📞
Case Linked Nov 26, 6:12 PM
Case Number: 00547203
Subject: NHC Merlo Vaccine Refrigerator
Status: Closed
⏳ 3.7 business days
📋
▶
2 Work Order Created Dec 1, 10:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 1, 2:55 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Jason Morris
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 3:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-05T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Morris Dec 6, 12:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 8h
⏱️
▶
2 3x Labor Added Dec 6, 12:20 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 10, 9:47 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248637

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547203
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Dec 5, 1:00 PM
Created
Dec 1, 10:22 AM
Invoice #
SM-248637

Work Details (3)

Name Type Status Qty Amount Date
WL-03029115 Labor Open 0.5 $74.50 Dec 6, 12:20 AM
WL-03029116 Labor Open 1.5 $223.50 Dec 6, 12:20 AM
WL-03029117 Travel Open 44 - Dec 6, 12:20 AM

Details