Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317635 ↗ ServiceMax

Access Health - WV • Inspection • PSM

📍 Beckley Elementary — 399 Grey Flats Road, Beckley WV, 25801

Dec 1, 2025 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (69 biz days late)
Active: 91 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 4, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 4 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Dec 5 → Jan 16, 2026
28 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 32 of ? biz days used
11d
▶ Clock Running
Status: Reschedule
Jan 16 → Feb 3, 2026
11 business days (counted)
Running total: 43 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 23, 2026
13 business days (counted)
Running total: 56 of ? biz days used
11d
▶ Clock Running
Status: Reschedule
Feb 23 → Mar 10, 2026
11 business days (counted)
Running total: 67 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Mar 10 → Apr 13, 2026
24 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 91 of ? biz days used
Created: Dec 1, 2025 Completed: Apr 13, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 4 Ready for Scheduling ▶ Running 3 3
Dec 4 → Dec 4 Entered ▶ Running 0 3
Dec 4 → Dec 5 Ready for Scheduling ▶ Running 1 4
Dec 5 → Jan 16 Assigned ▶ Running 28 32
Jan 16 → Jan 16 Scheduled ▶ Running 0 32
Jan 16 → Feb 3 Reschedule ▶ Running 11 43
Feb 3 → Feb 23 Scheduled ▶ Running 13 56
Feb 23 → Mar 10 Reschedule ▶ Running 11 67
Mar 10 → Apr 13 Scheduled ▶ Running 24 91
Apr 13 → Apr 13 Tech On Site ▶ Running 0 91
Dispatch 0.1d
Coordinators 97.1d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
97.1 days
Over SLA
Field Work
0.9 days
Created: Dec 1, 2025 Due: Apr 30, 2026 Completed: Apr 13, 2026 (17 days early)
📅
92.0 days Total Age
⏱️
28.8d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
86.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547242
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 14 pieces https://www.ebiotrack.com/inspection.php?iid=31515
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Batchelor
Owner
Sherry Reich
Created
Nov 27, 2025
Work Orders from this Case (1)
WO-01317635 (current) Invoiced
Inspection • Jordan Moceri
Created: Dec 1, 2025 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 257 days old
🚨
Primary Delay 28.8 days stuck in "Assigned"
⏱️
Total Delay 86.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
5.4d / 1.0d SLA
Assigned
28.8d / 0.5d SLA
Scheduled
39.3d / 2.0d SLA
Reschedule
23.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/10/26 RBerry- Received confirmation from Brittany to keep the same schedule as before for the week of 4/13/26. See logged email on WO-01317623


4/13

 

WO-01317623 Cranberry-Prosperity Elementary 4575 Robert C Byrd Dr Beckley, WV 25801  8:00AM-9:00AM 

WO-01317639 Beckley Stratton Middle School 401 Grey Flats Road, Beckley, WV 25801  9:30AM-10:30AM

WO-01317614 Woodrow Wilson 400 Stanaford Rd Beckley, WV 25801    11AM-12PM 

WO-01317635 Beckley Elementary 399 Grey Flats Road, Beckley, WV 25801  12:30 PM-1:30 PM 

WO-01317632 Stanaford Elementary 950 Stanaford Rd Beckley, WV 25801  2:00 PM- 3:00PM

 

 

 

 4/14

WO-01317619 Fairdale Elementary 772 Bolt Rd, Fairdale, WV 25839   8:00AM-9:00AM

WO-01317625 Shady Spring High 300 Hinton Rd, Shady Spring, WV 25918 9:30AM-10:30 AM

WO-01317622 Daniels Elementary 351 4-H Lake Rd., Daniels, WV 25832 11AM-12PM 

WO-01317598 Stratton Elementary 1129 S Fayette St, Beckley, WV 25801 12:30PM-1:30 PM

 

4/15

WO-01317629 Ghent Elementary 2750 Flat Top Rd,, Ghent, WV 25843  11:30 AM 12:30 PM 

WO-01315527 Park Middle 212 Park Ave,, Beckley, WV 25801 1:00 PM-2:00PM 

 WO-01317621 Mabscott Elementary 104 Pershing Avenue, Mabscott, WV 25871  2:30 PM


2/27/26 RBerry- Spoke with DNakoff on teams call and asked if we could potentially get this site on a new inspection schedule due to issues with scheduling earlier in the year and weather delays this time of year. Advised that we can ask the customer and see what works best for them. Also advised that due dates on these can be updated due to the numerous reschedule requests by the site.


Received email from Brittany stating: If possible to move to mid March/April that may better to avoid possible weather delays and cancellations. Updated due dates. Email logged on WO-01317614


2/23/2026 CRamen email chain between JMoceri,Britney and Rhea: As of now, here is what they are calling for: Need to reschedule for March



I would say there is a good chance they will not have school tomorrow and/or Tuesday - or at least a 2-hour delay which would still impact inspection schedules. If it is possible to reschedule for another Monday-Weds late March/early April, I think that would lessen the chances of weather interference and we would be able to keep the same schedule. 

Please let me know how you would like to proceed.


2/3/26 RBerry- Received email from Brittany Martin stating: It was just announced that do to all the snow days, students will now be reporting on Feb 24th so the below schedule would work if you are still available. The only thing I noticed was that you had Beckley Stratton Middle listed twice on the 23rd.


Emailed Brittany confirming our tech can be scheduled these dates and confirmed Beckley Stratton Middle is in fact scheduled for the morning time slot.


See logged email on WO-01317632


1/27/26 RBerry- Emailed Brittany Martin to schedule for the below. See logged email on WO-01317632. Waiting for confirmation to schedule.


2/23


WO-01317623 Cranberry-Prosperity Elementary 4575 Robert C Byrd Dr Beckley, WV 25801 2/23 8:00AM-9:00AM 

WO-01317639 Beckley Stratton Middle School 401 Grey Flats Road, Beckley, WV 25801 2/23 9:30AM-10:30AM

WO-01317614 Woodrow Wilson 400 Stanaford Rd Beckley, WV 25801   2/23 11AM-12PM 

WO-01317635 Beckley Elementary 399 Grey Flats Road, Beckley, WV 25801  2/23 12:30 PM-1:30 PM 

WO-01317639 Beckley Stratton Middle School 401 Grey Flats Road, Beckley, WV 25801 2/23 9:30AM-10:30AM

WO-01317632 Stanaford Elementary 950 Stanaford Rd Beckley, WV 25801 2/23 2:00 PM- 3:00PM



 

 2/24

WO-01317619 Fairdale Elementary 772 Bolt Rd, Fairdale, WV 25839   2/24 8:00AM-9:00AM

WO-01317625 Shady Spring High 300 Hinton Rd, Shady Spring, WV 25918 2/24 9:30AM-10:30 AM

WO-01317622 Daniels Elementary 351 4-H Lake Rd., Daniels, WV 25832 2/24 11AM-12PM 

WO-01317598 Stratton Elementary 1129 S Fayette St, Beckley, WV 25801  2/24 12:30PM-1:30 PM

 

2/25

WO-01317629 Ghent Elementary 2750 Flat Top Rd,, Ghent, WV 25843   2/25 11:30 AM 12:30 PM 

WO-01315527 Park Middle 212 Park Ave,, Beckley, WV 25801 2/25 1:00 PM-2:00PM 

 WO-01317621 Mabscott Elementary 104 Pershing Avenue, Mabscott, WV 25871 2/25 2:30 PM


1/23/26 RBerry- Spoke with DNakoff and asked if due dates can be updated to Feb. Received approval. Updated due dates. Currently waiting on tech to confirm travel dates before rescheduling.


1/16/26 RBerry- Received email from Brittany Martin stating the WOs for 1/19/26 will need to be rescheduled as they are closed that day. She asked if we are keeping the schedule for 1/20/26. Advised (per LYoder in ASC call) Due to travel considerations, we believe it would be best to reschedule the 20th with the 19th. We are working on new dates now and will provide updated options shortly. Do the provider times change day to day, or do they follow a set schedule? This information will help us streamline the rescheduling process. Waiting for provider times for each site and tech to confirm what nights he can stay overnight in Feb to complete these sites. See logged email on WO-01317623 1/16/26 RBerry- Received response from Brittany stating: My apologies on the delayed response, please see my comments below. Scheduled 1/19 and 1/20 as suggested by Brittany. Will need to email new dates and times for : WO-01317629 , WO-01315527 , WO-01317621. This will require an additional overnight. See logged email on WO-01317623 have a new route. Please look over and see if this will work with each location. WO-01317623 Cranberry-Prosperity Elementary 4575 Robert C Byrd Dr Beckley, WV 25801 1/19 8:00AM-9:00AM – this will work WO-01317632 Stanaford Elementary 950 Stanaford Rd Beckley, WV 25801 1/19 9:30AM-10:30AM – provider will not be there until 12:30pm WO-01317614 Woodrow Wilson 400 Stanaford Rd Beckley, WV 25801 1/19 11AM-12PM – this will work WO-01317635 Beckley Elementary 399 Grey Flats Road, Beckley, WV 25801 1/19 12:30 PM-1:30 PM – this will work WO-01317639 Beckley Stratton Middle School 401 Grey Flats Road, Beckley, WV 25801 1/19 2:00 PM- 3:00PM – provider is there in the morning *I would suggest switching Stanaford Elementary with Beckley Stratton Middle School, they are not far from each other. WO-01317619 Fairdale Elementary 772 Bolt Rd, Fairdale, WV 25839 01/20 8:00AM-9:00AM – this will work WO-01317625 Shady Spring High 300 Hinton Rd, Shady Spring, WV 25918 1/20 9:30AM-10:30 AM – this will work WO-01317622 Daniels Elementary 351 4-H Lake Rd., Daniels, WV 25832 01/20 11AM-12PM – provider will be there at 12:30 – if you can make it closer to 12, I can see if provider can be there a little early. WO-01317598 Stratton Elementary 1129 S Fayette St, Beckley, WV 25801 01/20 12:30PM-1:30 PM – this will work WO-01317629 Ghent Elementary 2750 Flat Top Rd,, Ghent, WV 25843 01/22 11:30 AM 12:30 PM – this will work WO-01315527 Park Middle 212 Park Ave,, Beckley, WV 25801 01/22 1:00 PM-2:00PM – provider is there in the morning (7:00am – 11:00am) WO-01317621 Mabscott Elementary 104 Pershing Avenue, Mabscott, WV 25871 01/22 2:30 PM-3:30PM – provider is there in the morning (8:00am – 12:00pm) 1/15/26 RBerry- LHill emailed Brittany Martin to schedule for the below: I have a new route. Please look over and see if this will work with each location. See logged email on WO-01317623 WO-01317623 Cranberry-Prosperity Elementary 4575 Robert C Byrd Dr Beckley, WV 25801 1/19 8:00AM-9:00AM WO-01317632 Stanaford Elementary 950 Stanaford Rd Beckley, WV 25801 1/19 9:30AM-10:30AM WO-01317614 Woodrow Wilson 400 Stanaford Rd Beckley, WV 25801 1/19 11AM-12PM WO-01317635 Beckley Elementary 399 Grey Flats Road, Beckley, WV 25801 1/19 12:30 PM-1:30 PM WO-01317639 Beckley Stratton Middle School 401 Grey Flats Road, Beckley, WV 25801 1/19 2:00 PM- 3:00PM WO-01317619 Fairdale Elementary 772 Bolt Rd, Fairdale, WV 25839 01/20 8:00AM-9:00AM WO-01317625 Shady Spring High 300 Hinton Rd, Shady Spring, WV 25918 1/20 9:30AM-10:30 AM WO-01317622 Daniels Elementary 351 4-H Lake Rd., Daniels, WV 25832 01/20 11AM-12PM WO-01317598 Stratton Elementary 1129 S Fayette St, Beckley, WV 25801 01/20 12:30PM-1:30 PM – WO-01317629 Ghent Elementary 2750 Flat Top Rd,, Ghent, WV 25843 01/22 11:30 AM 12:30 PM – WO-01315527 Park Middle 212 Park Ave,, Beckley, WV 25801 01/22 1:00 PM-2:00PM WO-01317621 Mabscott Elementary 104 Pershing Avenue, Mabscott, WV 25871 01/22 2:30 PM-3:30PM 12/4/25 RBerry- Contact on WO is incorrect. Contact in EBT and on location is Eric Treadway 3042528324 ext. 1179 etreadway@accesshealthwv.com. Returned to dispatch for correction.

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 14 pieces https://www.ebiotrack.com/inspection.php?iid=31515

Timeline

📞
Case Linked Nov 27, 6:00 AM
Case Number: 00547242
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Dec 1, 11:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
🆕
Status: Entered by Rhea Berry Dec 4, 2:31 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 3d 3h
📅
Status: Ready for Scheduling by Sherry Reich Dec 4, 3:26 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 55m
👷
2 Technician Assigned Dec 5, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 13m
🚨 29.0 business days
📅
2 Dispatch Scheduled Jan 16, 9:49 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 41d 21h
🔄
Status: Reschedule by Rhea Berry Jan 16, 2:42 PM
From: Scheduled
To: Reschedule
Duration in Previous: 4h 53m
🚨 12.0 business days
🗓️
2 Status: Scheduled Feb 3, 1:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-23T17:30:00.000+0000
🚨 14.0 business days
🔄
Status: Reschedule by Charles Ramen Feb 23, 9:00 AM
From: Scheduled
To: Reschedule
Duration in Previous: 19d 19h
🚨 12.0 business days
🗓️
2 Status: Scheduled Mar 10, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-04-13T19:30:00.000+0000
📅
Dispatch Scheduled by Rhea Berry Mar 10, 1:49 PM
Scheduled For: 2026-04-13T17:30:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Jordan Moceri Apr 13, 11:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 2h
⏱️
2 4x Labor Added Apr 13, 7:17 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 20m
📄
Status: Ready to Bill by Diane Patton Apr 14, 10:55 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 34m, 0m
4.0 business days
🧾
Invoice Created Apr 19, 9:38 PM
Invoice Number: SM-259155

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Assigned
Duration: 28.8 business days (threshold: 4.0 business hours)
Exceeded by 28.3 business days
Reschedule
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

📞
Case 00547242
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Apr 13, 1:30 PM
Created
Dec 1, 11:21 AM
Invoice #
SM-259155

Work Details (4)

Name Type Status Qty Amount Date
WL-03184294 Labor Open 0.16666666666667 $0.00 Apr 13, 7:17 PM
WL-03184295 Labor Open 1.5166666666667 $0.00 Apr 13, 7:17 PM
WL-03184296 Labor Open 0.16666666666667 $747.50 Apr 13, 7:17 PM
WL-03184297 Travel Open 2 - Apr 13, 7:17 PM

Details