Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317702 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Stony Brook University Hospital — 101 Nicolls Rd, Stony Brook NY, 11794

Dec 1, 2025 → Jan 6, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Invoiced (Jan 6)
✓ SLA Met (359d early)
Dispatch 4.6d
Coordinators 0.0d
Incomplete 22.0d (excluded)
Billing 1.6d
✓ SLA Met
Dispatch
4.6 days
Over SLA
Coordinators
0.0 days
Incomplete (excluded from total)
22.0 days
Billing
1.6 days
Over SLA
Created: Dec 1, 2025 Due: Dec 31, 2026 Completed: Jan 6, 2026 (359 days early)
📅
26.6 days Total Age
⏱️
22.0d in Incomplete Longest Stage
🔄
10 transitions Status Changes
⚠️
14.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547726
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jon Schneider
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317702 (current) Invoiced
FCO • Alberto Galan
Created: Dec 1, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 164 days old
🚨
Primary Delay 22.0 days stuck in "Incomplete"
⏱️
Total Delay 14.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Incomplete
22.0d
Assigned
0.0d / 0.5d SLA
Closed
11.8d / 1.0d SLA
07e-Partial Project
3.0d
WO Correction Needed
0.2d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081 Multiple Product
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 1, 1:45 PM
Case Number: 00547726
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 1, 1:51 PM
Work Order: WO-01317702
Type: FCO
Priority: PC
⏳ 2.0 business days
⏱️
4x Labor Added Dec 2, 9:38 PM
Type: Labor
Status: Open
Qty: 3, 2, 0.25
⏳ 3.3 business days
⏱️
▶
2 3x Labor Added Dec 5, 7:46 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
✔️
Status: Completed by Alberto Galan Dec 5, 7:52 PM
From: Entered
To: Completed
Duration in Previous: 4d 6h
💵
▶
2 9x Expenses Added Dec 5, 8:03 PM
9x Expenses Added → Status: Incomplete
⚠️
Status: Incomplete by Alberto Galan
From: Completed
To: Incomplete
Duration in Previous: 11m
🚨 22.5 business days
👷
▶
3 Technician Assigned Jan 6, 2:43 PM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Rebecca Arnold
From: Incomplete
To: Assigned
Duration in Previous: 31d 18h
🏁
Status: Closed by Alberto Galan
From: Assigned
To: Closed
Duration in Previous: 1m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 14, 10:22 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 19h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 15, 2:54 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 4h
🏁
Status: Closed by Alberto Galan Jan 15, 4:53 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 58m
⚠️ 5.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 8:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 15h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 44m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00547726
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
N/A
Created
Dec 1, 1:51 PM
Invoice #
N/A

Work Details (18)

Name Type Status Qty Amount Date
WL-03024350 Labor Open 3 $0.00 Dec 2, 9:38 PM
WL-03024352 Labor Open 2 $155.00 Dec 2, 9:38 PM
WL-03024353 Labor Open 0.25 $0.00 Dec 2, 9:38 PM
WL-03024351 Labor Open 3 $237.50 Dec 2, 9:38 PM
WL-03028794 Labor Open 3 $0.00 Dec 5, 7:46 PM
WL-03028795 Labor Open 2.5 $0.00 Dec 5, 7:46 PM
WL-03028796 Labor Open 3 $0.00 Dec 5, 7:46 PM
WL-03028802 Labor Open 2.5 $0.00 Dec 5, 7:50 PM
WL-03028833 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028826 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028825 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028827 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028828 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028829 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028830 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028831 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03028832 Expenses Open 1 $0.00 Dec 5, 8:03 PM
WL-03064466 Labor Open 0.016666666666667 $38.00 Jan 14, 10:22 AM

Details