1/29/26 AJinerson - Received email back from POC Diana confirming tech visit for this site on Thurs. 2/5 with eta between 9am-11am.
1/28/26 AJinerson - Followed up with email offering tech visit on Thurs. 2/5 with eta between 9am-11am.
1/19/26 AJinerson - Called site to follow up and schedule tech visit. Number went to Apopka site, but also site was closed for the day. No option to leave VM unless emergency medical issue.
12/11/2025 LHill-Called 407-884-2952. was told I need to speak with a Lead Medical Asst. and she is out to lunch. She took my info and said she would have someone to call be back.
12/10/2025 LHill-Called 407-884-2952 for Diana Garcia. Was informed that Diana no longer works at this facility. She placed me on hold for 7 mins. I will try again tomorrow.
12/08/2025 LHill-Called 407-884-2952 for Diana Garcia got transferred a few times and unable to leave a message.
12/3/25 AJinerson - Last inspection was serviced in Feb. 2025 per WO-01242731 (even for that WO, the original SLA was 2/28). I believe this WO may need an SLA update.
🔧Work Performed
1/5/26 AMW - Performed annual inspection on all medical equipment located. Total of 36 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍Technician Findings
1/5/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
37 pieces
https://www.ebiotrack.com/inspection.php?iid=31533
📧
Email:RE: EMSAR Service Request - CenterWell Gateway Station - 1471-B E. Osceola Pkwy. Kissimmee, FL 34744 - WO-01317715
Completed Jan 29, 2026
From: abby.jinerson@emsar.com
To: DGarcia78@centerwell.com
Good morning, Diana,
We have our technician, Anthony Wright, scheduled to visit on Thursday, 2/5 with estimated arrival time between 9:00 a.m. – 11:00 a.m.
Please let us know who the on-site contact will be that day, along with any additional arrival instructions that we should make note of. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-
📧
Email:Re: EMSAR Service Request - CenterWell Gateway Station - 1471-B E. Osceola Pkwy. Kissimmee, FL 34744 - WO-01317715
Completed Jan 29, 2026
From: DGarcia78@centerwell.com
To: abby.jinerson@emsar.com
Good morning,
This time and date works for the center. We will see you then.
Thank you,
~Diana Garcia
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, January 28, 2026 5:19 PM
To: Diana Garcia <dgarcia78@centerwell.com>
Subject: EMSAR Service Request - CenterWell Gateway Station - 1471-B E. Osceola Pkwy. Kissimmee, FL 34744 - WO-01317715
Good afternoon, Diana, I'm follow
📧
Email: EMSAR Service Request - CenterWell Gateway Station - 1471-B E. Osceola Pkwy. Kissimmee, FL 34744 - WO-01317715
Completed Jan 28, 2026
To: dgarcia78@centerwell.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CenterWell Gateway Station - 1471-B E. Osceola Pkwy. Kissimmee, FL 34744 - WO-01317715
Body:
Good afternoon, Diana,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
CenterWell Gateway Station - 1471-B E. Osceola Pkwy. Kissimmee, FL 34744
We currently have our technician available to visit
📋
Outbound to +14078842952
Completed Jan 19, 2026
1/19/26 AJinerson - Called site to follow up and schedule tech visit. Number went to Apopka site, but also site was closed for the day. No option to leave VM unless emergency medical issue.
📋
Outbound to +14078842952
Completed Dec 11, 2025
12/11/2025 LHill-Called 407-884-2952. was told I need to speak with a Lead Medical Asst. and she is out to lunch. She took my info and said she would have someont to call be back.
📋
Outbound to +14078842952
Completed Dec 10, 2025
12/10/2025 LHill-Called 407-884-2952 for Diana Garcia. Was informed that Diana no longer works at this facility. She placed me on hold for 7 mins. I will try again tomorrow.
📋
Outbound to +14078842952
Completed Dec 8, 2025
12/08/2025 LHill-Called 407-884-2952 for Diana Garcia got transferred a few times and unable to leave a message.
Jan 29, 2026 9:01am
@Dylan Nakoff Hi Dylan! We received this WO with an SLA of 1/30/26. However, this site had their first initial inspection done on 2/12/2025, with the original SLA for their initial being 2/28/2025. Does this SLA need to be updated to reflect their original inspection month of Feb? CC @Mark Franks
📅
WO-01317715 - Inspection - Kissimmee - CenterWell Gateway Station
Feb 5, 2026 9:00am – 11:30am
Work Order: WO-01317715
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell Gateway Station
Address: 1471-B E. Osceola Pkwy., Kissimmee, FL 34744
Manufacturer:
Model #:
Serial #:
Contact Name: Diana Garcia
Contact Phone: 407-884-2952
Contact Email: dgarcia78@centerwell.com
Du
Timeline
📞
Case Linked Nov 29, 6:00 AM
Case Number:00547380
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Dec 1, 2:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️9.0 business days
👷
▶
2
Technician Assigned Dec 11, 12:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 21h
🚨33.0 business days
📅
▶
2
Dispatch Scheduled Jan 29, 8:39 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From:Assigned
To:Scheduled
Duration in Previous:48d 20h
⚠️6.0 business days
🔧
Status: Tech On Site by Anthony WrightFeb 5, 9:18 AM