Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 6, 2025
✗ SLA Missed (135 biz days late)
🕐 Clock stopped: Canceled (Jun 22, 2026)
139d
▶ Clock Running
Status: Created
Dec 1 → Jun 22, 2026
139 business days (counted)
Running total: 139 of ? biz days used
Created: Dec 1, 2025
Canceled: Jun 22, 2026
Dispatch
139.5 days
Over SLA
Created: Dec 1, 2025
Due: Dec 6, 2025
Completed: Jun 22, 2026 (197 days late)
⏱️
139.5d in Entered
Longest Stage
🔄
1 transitions
Status Changes
⚠️
139.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00547764
URGENT Philips WO Request
Closed
Need NB Training WO for Horace Barnes per Doug Pearce
🚨
Primary Delay
139.5 days stuck in "Entered"
⏱️
Total Delay
139.0 business days over SLA thresholds
SLA vs Actual Time by Status
Entered
139.5d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
duplicate from last year
⚠️
Problem Description
Need NB Training WO for Horace Barnes per Doug Pearce
📞
Call Description
Training
Timeline
📞
Case Number:
00547764
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01317735
Type:
Training
Priority:
PC
🚫
From:
Entered
To:
Canceled
Duration in Previous:
202d 19h
Bottlenecks
Entered
Duration: 139.5 business days (threshold: 4.0 business hours)
Exceeded by 139.0 business days