Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317738 ↗ ServiceMax

HCA Urgent Care • Evaluation • P3

📍 CareNow - Avery Ranch #21695 — 10625 W. Parmer Ln Suite D-400, Austin TX, 78717

Dec 1, 2025 → Dec 2, 2025

✅ Completed
P3 3 business days from creation
Target: Dec 4, 2025
🕐 Clock stopped: Completed (Dec 3)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 1.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 4, 2025 Completed: Dec 3, 2025 (1 days early)
📅
1.6 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547725
URGENT EKG L2 Review - HCP
Closed
Based from Technician Anthony W Welch Allyn EKG Asset: 20052039 Device is not printing properly, only printing partially. Technician to complete product review,eval and testing to determine if parts are needed https://www.ebiotrack.com/workorder.php?wo=70040
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Kytesha Richardson
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317738 (current) Invoiced
Evaluation • Anthony Wirth
Created: Dec 1, 2025 • Closed: Dec 2, 2025
Completed with minor delays
Invoiced • 164 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1 KKelch scheduled per logged email from Kytesha

12/1 KKelch sent Kytesha an email for scheduling

🔧 Work Performed
Upon arrival, the unit was inspected and found to have a mechanical fault characterized by a displaced laser assembly and misaligned paper roller. The unit was subsequently disassembled, and corrective action was taken to realign and properly seat both the laser and the paper roller. Following reassembly, a functional check was performed, confirming the unit is now operating correctly and has been returned to service.
🔍 Technician Findings
Unit paper roller is out of place
⚠️ Problem Description
Based from Technician Anthony W Welch Allyn EKG Asset: 20052039 Device is not printing properly, only printing partially. Technician to complete product review,eval and testing to determine if parts are needed https://www.ebiotrack.com/workorder.php?wo=70040

Timeline

📞
Case Linked Dec 1, 1:41 PM
Case Number: 00547725
Subject: URGENT EKG L2 Review - HCP
Status: Closed
📋
▶
2 Work Order Created Dec 1, 2:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 1, 2:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Anthony Wirth
🗓️
▶
2 Status: Scheduled Dec 1, 3:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-02T18:30:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Dec 2, 7:50 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 5, 10:40 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248343

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547725
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Evaluation
Branch
Edge
Technician
Anthony Wirth
Scheduled
Dec 2, 1:30 PM
Created
Dec 1, 2:53 PM
Invoice #
SM-248343

Work Details (5)

Name Type Status Qty Amount Date
WL-03024265 Labor Open 0.5 $149.00 Dec 2, 7:50 PM
WL-03024266 Labor Open 1 $149.00 Dec 2, 7:50 PM
WL-03024267 Labor Open 3.25 $0.00 Dec 2, 7:50 PM
WL-03024268 Travel Open 13 - Dec 2, 7:50 PM
WL-03024269 Travel Open 136 - Dec 2, 7:50 PM

Details