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← WO Overview

WO-01317755 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Nolensville #24745 — 7221 Nolensville Rd, #120, Nolensville TN, 37135

Dec 1, 2025 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (26 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Dec 2 → Jan 23, 2026
35 business days (counted)
Running total: 36 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 10, 2026
12 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 1, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 2 Ready for Scheduling ▶ Running 1 1
Dec 2 → Jan 23 Assigned ▶ Running 35 36
Jan 23 → Feb 10 Scheduled ▶ Running 12 48
Feb 10 → Feb 10 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 49.9d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.9 days
Over SLA
Field Work
1.0 days
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Feb 10, 2026 (10 days late)
📅
48.4 days Total Age
⏱️
36.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547462
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 35 pieces https://www.ebiotrack.com/inspection.php?iid=31539
Priority
High
Origin
Email
Reason
New Case
Contact
Angela Woods
Owner
Leona Coonrod
Created
Nov 30, 2025
Work Orders from this Case (1)
WO-01317755 (current) Invoiced
Inspection • James Duff
Created: Dec 1, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 36.0 days stuck in "Assigned"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
36.0d / 0.5d SLA
Scheduled
12.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


1/23/26 RBerry-Chattered: @[Dylan Nakoff]​ The correct contact for this location is Alexis at 615-574-1961. Can you please update this in SMX and EBT? Thank you!


1/23/26 RBerry-Spoke Alexis, scheduled for 2/10/26 with an arrival time between 8-10AM. States she is the contact for this location. Scheduling past SLA because both techs in this are are out of the area for the rest of January.


1/23/26 RBerry- Spoke with Angela Woods, states to call Alexis at 615-574-1961 to schedule. 


1/23/26 RBerry- Spoke with receptionist, states that Angela Woods is at another location and we can call her at 615-846-4545


1/12 MOwens Called to speak to Angela Woods. Left a vm for her to call back to schedule the inspection during Jan.

12/24 MOwens sent email to Angela Woods requesting good dates to schedule the inspection visit in Jan.

🔧 Work Performed
02/10/2026 - JWD Located all biomedical equipment and perform initial inspection, calibration and electrical safety tests for this site. Total of equipment inspected is 37. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
02/10/2026 - JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform INITIAL inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 35 pieces https://www.ebiotrack.com/inspection.php?iid=31539

Timeline

📞
Case Linked Nov 30, 6:00 AM
Case Number: 00547462
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Dec 1, 3:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 2, 10:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 31m
🚨 36.0 business days
🗓️
2 Status: Scheduled Jan 23, 2:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-10T13:30:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by James Duff Feb 10, 10:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 19h
⏱️
4x Labor Added Feb 10, 11:53 AM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 30, 165
✔️
Status: Completed by James Duff Feb 10, 12:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 2m
⏱️
2 2x Labor Added Feb 10, 6:06 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by James Duff
From: Completed
To: Closed
Duration in Previous: 6h 1m
2.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 12, 3:52 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
2.0 business days
🧾
Invoice Created Feb 13, 11:21 PM
Invoice Number: SM-253763

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 12.5 business days (threshold: 2.0 business days)
Exceeded by 10.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00547462
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Feb 10, 8:30 AM
Created
Dec 1, 3:59 PM
Invoice #
SM-253763

Work Details (6)

Name Type Status Qty Amount Date
WL-03099071 Labor Open 1 $0.00 Feb 10, 11:53 AM
WL-03099072 Labor Open 2 $855.00 Feb 10, 11:53 AM
WL-03099073 Travel Open 30 - Feb 10, 11:53 AM
WL-03099074 Travel Open 165 - Feb 10, 11:53 AM
WL-03099875 Labor Open 4.5 $0.00 Feb 10, 6:06 PM
WL-03099876 Expenses Open 1 $0.00 Feb 10, 6:06 PM

Details