1/27/2026 CRamen scheduled in a logged email for Friday 2/6/2026 with tech arrival between 8-10am.
CONFIRMED
Scheduling ahead needed: Yes.
Certain day or time: Prefers 2/3, 2/6, 2/9, 2/12, or 2/27.
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: No
01/24/2026 LHill-rec'd email from Jay Fields-Yes I would like the technician to be there on a day that I am working 2/3, 2/6, 2/9, 2/12, or 2/27. Any time should be fine so just let me know what day the technician is coming out. There is a stretcher that is showing some charging error codes also and the charging pins in all 3 of our medic units have been recommended to be replaced so please let your technician know that as well.
See logged email.
12/04/2025 LHill-sent email to Jay Fields at jfields@cityofoxford.org to confirm contact & equipment.
12/04/2025 LHill-Called (513) 266-1699 for Jay Fields and got disconnected.
12/2/25 NatoshaB - updated due date from Jan to EOM Feb 2026. Customers last PMs completed Feb 2025.
🔧Work Performed
Ferno Washington Inc - Model 59-T PowerTraxx
Serial #: 14N310369 - Asset ID: 13166892
Ferno Washington Inc - Model 59-T PowerTraxx
Serial #: 14N310370 - Asset ID: 13166893
Ferno Washington Inc - iNX
Serial #: 16S012095 - Asset ID: 13166894
Ferno Washington Inc - iNX
Serial #: 17F003228 - Asset ID: 13166887
Ferno Washington Inc - iNLine (Series)
Serial #: 38042 - Asset ID: 13166890
Ferno Washington Inc - iNLine (Series)
Serial #: 32871 - Asset ID: 13166895
Ferno Washington Inc - iNLine (Series)
Serial #: 31217 - Asset ID: 13166889
Ferno Washington Inc - Model 59-T PowerTraxx
Serial #: 14N-310372 - Asset ID: 13166888
Ferno Washington Inc - iNX
Serial #: 16S-011658 - Asset ID: 13166891
Email:Re: EMSAR Request for service at Oxford Fire Department (OH)
Completed Jan 27, 2026
From: jfields@cityofoxford.org
To: cramen@emsar.com
Hi Chuck, that sounds great! See you guys then. Sent from my iPhoneOn Jan 26, 2026, at 10:14, Chuck Ramen <cramen@emsar.com> wrote: You don't often get email from cramen@emsar.com. Learn why this is important CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Jay. How does Friday 2/6/2026 sound with Scott Roberts arrival betwe
📧
Email:Re: EMSAR Request for service at Oxford Fire Department (OH)
Completed Jan 26, 2026
From: jfields@cityofoxford.org
To: laura.hill@emsar.com
Laura, Yes I would like the technician to be there on a day that I am working 2/3, 2/6, 2/9, 2/12, or 2/27. Any time should be fine so just let me know what day the technician is coming out. There is a stretcher that is showing some charging error codes also and the charging pins in all 3 of our medic units have been recommended to be replaced so please let your technician know that as well. Please let me know if you have any quest
📧
Email: EMSAR Request for service at Oxford Fire Department (OH)
Completed Dec 4, 2025
To: jfields@cityofoxford.org
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oxford Fire Department (OH)
Body:
Hi Jay Fields,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Oxford Fire Department.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular
📋
Outbound to +15132661699
Completed Dec 4, 2025
12/04/2025 LHill-Called (513) 266-1699 for Jay Fields and got disconnected.
📅
WO-01317757 - Preventive Maintenance - Oxford - Oxford Fire Department (OH)
Feb 6, 2026 9:00am – 4:00pm
Work Order: WO-01317757
Account: OXFORD FIRE DEPARTMENT (OH)
Customer Case Number:
Location: Oxford Fire Department (OH)
Address: 217 S Elm St, Oxford, OH 45056
Manufacturer:
Model #:
Serial #:
Contact Name: Jay Fields
Contact Phone: 5132661699
Contact Email: jfields@cityofoxford.org
Due Date: 2
Timeline
📞
Case Linked Nov 30, 12:00 AM
Case Number:00547449
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Dec 1, 4:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Status: Assigned Dec 4, 5:37 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Scott R Roberts
🚨35.8 business days
🗓️
▶
2
Status: Scheduled Jan 27, 10:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-06T14:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Scott RobertsFeb 6, 8:52 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 22h
⏱️
▶
2
13x Labor Added Feb 6, 9:06 PM
13x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:12h 16m
⏱️
2x Labor Added Feb 6, 9:13 PM
Type:Labor, Travel
Status:Open
Qty:1.9166666666667, 61
⏳2.3 business days
📄
Status: Ready to Bill by Diane PattonFeb 10, 5:36 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 20h, 0m
🚨121.8 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-253540
Bottlenecks
Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Assigned
Duration: 35.2 business days (threshold: 4.0 business hours)
Exceeded by 34.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)