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WO-01317766 ↗ ServiceMax

LOS ANGELES COUNTY CORONER • Preventive Maintenance • PSM

📍 Los Angeles County Coroner Mission Rd — 1104 N Mission Rd, Los Angeles CA, 90033

Dec 1, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (27 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Dec 2 → Jan 29, 2026
39 business days (counted)
Running total: 40 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 11, 2026
9 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 1, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 2 Ready for Scheduling ▶ Running 1 1
Dec 2 → Jan 29 Assigned ▶ Running 39 40
Jan 29 → Feb 11 Scheduled ▶ Running 9 49
Dispatch 0.0d
Coordinators 50.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Feb 11, 2026 (11 days late)
📅
49.3 days Total Age
⏱️
40.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
49.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
56 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 5, 2026
Visit 2 Feb 6, 2026
Visit 3 Feb 9, 2026
Visit 4 Feb 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547451
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 35 pieces https://www.ebiotrack.com/inspection.php?iid=31538
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ruben Pena
Owner
Sherry Reich
Created
Nov 30, 2025
Work Orders from this Case (1)
WO-01317766 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Dec 1, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 40.0 days stuck in "Assigned"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
40.0d / 0.5d SLA
Scheduled
9.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-29 Mburris call from tech and site POC Ruben Pena to set 2-5 8am

🔧 Work Performed
disinfect,clean,lube adjust hardware as needed,service complete
🔍 Technician Findings
pm service needed
⚠️ Problem Description
Semi-Annual Equipment PM 35 pieces https://www.ebiotrack.com/inspection.php?iid=31538

Timeline

📞
Case Linked Nov 30, 12:00 AM
Case Number: 00547451
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 1, 4:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 2, 11:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 5m
🚨 40.0 business days
🗓️
▶
2 Status: Scheduled Jan 29, 5:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-05T15:00:00.000+0000
⚠️ 9.8 business days
⏱️
▶
2 56x Labor Added Feb 11, 2:09 PM
56x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled
To: Completed
Duration in Previous: 12d 20h
🏁
Status: Closed by Rene Yescas Feb 11, 2:16 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 9:21 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 5d 19h, 0m
🧾
▶
2 Invoice Created Feb 17, 9:27 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Assigned
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Scheduled
Duration: 9.2 business days (threshold: 2.0 business days)
Exceeded by 7.2 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00547451
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Feb 5, 10:00 AM
Created
Dec 1, 4:12 PM
Invoice #
SM-254163

Work Details (56)

Name Type Status Qty Amount Date
WL-03101168 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101169 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101170 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101171 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101172 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101173 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101174 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101175 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101176 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101177 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101178 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101179 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101180 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101181 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101182 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101183 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101184 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101185 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101186 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101187 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101188 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101189 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101190 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101191 Labor Open 1.5 $195.00 Feb 11, 2:09 PM
WL-03101192 Travel Open 45 $0.00 Feb 11, 2:09 PM
WL-03101193 Labor Open 1 $130.00 Feb 11, 2:09 PM
WL-03101194 Travel Open 45 $63.00 Feb 11, 2:09 PM
WL-03101195 Labor Open 1.5 $195.00 Feb 11, 2:09 PM
WL-03101196 Travel Open 45 $63.00 Feb 11, 2:09 PM
WL-03101197 Labor Open 1 $130.00 Feb 11, 2:09 PM
WL-03101198 Travel Open 45 $0.00 Feb 11, 2:09 PM
WL-03101199 Labor Open 1.5 $195.00 Feb 11, 2:09 PM
WL-03101200 Travel Open 45 $63.00 Feb 11, 2:09 PM
WL-03101201 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101202 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101203 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101204 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101205 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101206 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101207 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101208 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101209 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101210 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101211 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101212 Labor Open 1 $130.00 Feb 11, 2:09 PM
WL-03101213 Travel Open 45 $0.00 Feb 11, 2:09 PM
WL-03101214 Labor Open 1.5 $195.00 Feb 11, 2:09 PM
WL-03101215 Travel Open 45 $63.00 Feb 11, 2:09 PM
WL-03101216 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101217 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101218 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101219 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101220 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101221 Labor Open 1 $164.00 Feb 11, 2:09 PM
WL-03101222 Labor Open 1.5 $195.00 Feb 11, 2:09 PM
WL-03101223 Travel Open 45 $0.00 Feb 11, 2:09 PM

Details