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← WO Overview

WO-01317799 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Washington SP — 13262 Hwy 24, East Davisboro GA, 31018

Dec 1, 2025 → Apr 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (71 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Jan 2, 2026
22 business days (counted)
Running total: 22 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 20, 2026
11 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 33 of ? biz days used
40d
▶ Clock Running
Status: On Hold
Jan 20 → Mar 18, 2026
40 business days (counted)
Running total: 73 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Apr 3, 2026
12 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 3 → Apr 6, 2026
1 business day (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 14, 2026
6 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 15, 2026
1 business day (counted)
Running total: 93 of ? biz days used
Created: Dec 1, 2025 Completed: Apr 15, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Jan 2 Ready for Scheduling ▶ Running 22 22
Jan 2 → Jan 20 Assigned ▶ Running 11 33
Jan 20 → Jan 20 Entered ▶ Running 0 33
Jan 20 → Mar 18 On Hold ▶ Running 40 73
Mar 18 → Apr 3 Ready for Scheduling ▶ Running 12 85
Apr 3 → Apr 6 Assigned ▶ Running 1 86
Apr 6 → Apr 14 Scheduled ▶ Running 6 92
Apr 14 → Apr 15 Tech On Site ▶ Running 1 93
Dispatch 0.0d
Holding 40.5d (excluded)
Coordinators 55.5d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
40.5 days
Coordinators
55.5 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Apr 15, 2026 (74 days late)
📅
92.6 days Total Age
⏱️
40.5d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
51.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547507
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 49 https://www.ebiotrack.com/inspection.php?iid=31547 07/03/24 11:13:52 am Invoice Flag ATTENTION. This customer requires a quote on all repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cindy Jackson
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317799 (current) Invoiced
Inspection • Henry Holmes
Created: Dec 1, 2025 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 256 days old
🚨
Primary Delay 40.5 days stuck in "On Hold"
⏱️
Total Delay 51.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
35.2d / 1.0d SLA
Assigned
13.3d / 0.5d SLA
On Hold
40.5d
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/6/26 AJinerson - Received email back from POC Angela Thomas confirming tech visit for Tuesday, 4/14. Tech arrival between 10am-12pm.

Sent email back to Angela providing list of tools and asking the below info:

POC onsite:

Arrival instructions:

Special requirements:


4/3/26 AJinerson - Sent email to updated POC offering tech visit on Tuesday, 4/14 with arrival between 9am-11am.


03/18/2026 DNakoff - POC confirmed, updated with email.


1/20/26 AJinerson - Clearing tech name and escalating to ASM due to customer non-responsive.


1/20/26 AJinerson - Called secondary contact, Angela Thomas again at 478-348-2276. Phone rang for 1 min 20 seconds and then disconnected itself. 


1/20/26 AJinerson - Called site again to follow up and schedule tech visit. Phone rang for 1 min 19 seconds with no answer then disconnected itself.


1/20/26 AJinerson - Email to Cindy Jackson is showing "bounced".


1/14/26 AJinerson - Called POC again to follow up and schedule tech visit. No answer and call disconnected itself after 1 min 20 seconds. 


1/6/26 AJinerson - Called secondary contact, Angela Thomas at 478-348-2276 to see if able to assist w/ scheduling. Phone rang for 1 min 20 seconds and disconnected itself with no answer/option to leave VM. 


1/6/26 AJinerson - Called POC Cindy Jackson at (478) 348-2277. Number rang for 1 min 20 seconds with no answer and then disconnected. 

This is the 3rd call we have made with no answer.


12/30/2025 LHill-sent email to Cindy Jackon at cjackson5@teamcenturion.com to confirm contact & equipment.


12/30/2025 LHill-Called 478-348-2277 for Cindy Jackson to confirm contact & equipment. The ling rang until it disconnected. Unable to leave a message.


12/23/2025 LHill-sent email to Cindy Jackon at cjackson5@teamcenturion.com to confirm contact & equipment.


12/23/2025 LHill-Called 478-348-2277 for Cindy Jackson to confirm contact & equipment. The ling rang until it disconnected. Unable to leave a message.

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 49 https://www.ebiotrack.com/inspection.php?iid=31547 07/03/24 11:13:52 am Invoice Flag ATTENTION. This customer requires a quote on all repairs.

Timeline

📞
Case Linked Dec 1, 12:00 AM
Case Number: 00547507
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 1, 5:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.8 business days
👷
▶
2 Status: Assigned Jan 2, 9:25 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HFiIBQA1, Henry Holmes
🚨 12.0 business days
🆕
Status: Entered by Abby Jinerson Jan 20, 2:42 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 18d 5h, 0m
🚨 41.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Mar 18, 11:24 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 56d 19h
🚨 13.0 business days
👷
▶
2 Technician Assigned Apr 3, 5:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 5h
⏳ 1.8 business days
🗓️
▶
2 Status: Scheduled Apr 6, 12:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-14T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 6, 1:08 PM
Scheduled For: 2026-04-14T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Henry Holmes Apr 14, 12:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
▶
3 5x Labor Added Apr 14, 11:09 PM
5x Labor Added → Status: Completed → Expenses Added
✔️
Status: Completed by Henry Holmes
From: Tech On Site
To: Completed
Duration in Previous: 10h 44m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Henry Holmes Apr 14, 11:14 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.1 business days
📄
Status: Ready to Bill by Diane Patton Apr 16, 10:58 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 11h, 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 19, 11:31 PM
Invoice Number: SM-259337

Bottlenecks

Ready for Scheduling
Duration: 22.2 business days (threshold: 1.0 business days)
Exceeded by 21.2 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00547507
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Henry Holmes
Scheduled
Apr 14, 10:00 AM
Created
Dec 1, 5:22 PM
Invoice #
SM-259337

Work Details (6)

Name Type Status Qty Amount Date
WL-03186481 Labor Open 4.25 $0.00 Apr 14, 11:09 PM
WL-03186482 Labor Open 4.25 $1,495.00 Apr 14, 11:09 PM
WL-03186483 Labor Open 4 $0.00 Apr 14, 11:09 PM
WL-03186484 Travel Open 170 - Apr 14, 11:09 PM
WL-03186485 Travel Open 170 - Apr 14, 11:09 PM
WL-03186486 Expenses Open 1 $0.00 Apr 14, 11:11 PM

Details