Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317802 ↗ ServiceMax

CHAPIN AMBULANCE (EMS) • Preventive Maintenance • PSM

📍 Chapin Ambulance (EMS) — 22 Tyler St., Springfield MA, 01109

Dec 1, 2025 → Jan 5, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Jan 6)
✗ SLA Missed (5d late)
Dispatch 0.1d
Coordinators 28.5d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
28.5 days
Over SLA
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Jan 6, 2026 (24 days early)
📅
25.5 days Total Age
⏱️
20.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547509
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM Equipment: 23 https://www.ebiotrack.com/inspection.php?iid=31549
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pavel Gut
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317802 (current) Invoiced
Preventive Maintenance • Luis Torres
Created: Dec 1, 2025 • Closed: Jan 5, 2026
Completed with significant delays
Invoiced • 164 days old
🚨
Primary Delay 20.0 days stuck in "Scheduled"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/10 KSmith -- Scheduled for 1/5 with Pavel. 9-11am

12/8 KSmith -- Sent email to schedule for 12/29-12/30

12/4 KSmith -- Sent email to schedule for 12/29-12/30

12/4 KSmith -- Sent email to schedule for 12/15-12/16

12/3 KSmith -- Sent email to schedule for 12/15-12/16

12/2/25 RBerry- Order type is incorrect. Returned to dispatch for correction.

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 11N-200292 - Asset ID: 1327802-2 Stryker Medical - 6506 PowerPro Serial #: 120941172 - Asset ID: 1317802-11 Stryker Medical - 6500 PowerPro Serial #: 090740431 - Asset ID: 1317802-1 Ferno Washington Inc - POWERFlexx (Series) Serial #: 13N-295382 - Asset ID: 1317802-16 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 11N-200302 - Asset ID: 1327802-10 Stryker Medical - 6500 PowerPro Serial #: 080439584 - Asset ID: 1317802-7 Stryker Medical - 6252 Stair-Pro Serial #: 180540179 - Asset ID: 1317802-4 Stryker Medical - 6252 Stair-Pro Serial #: 060739781 - Asset ID: 1317802-5 Stryker Medical - 6506 PowerPro Serial #: 151041327 - Asset ID: 1327802-9 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-266688 - Asset ID: 1317802-13 Stryker Medical - 6500 PowerPro Serial #: 101240161 - Asset ID: 1317802-6 Stryker Medical - 6390 Power-LOAD Serial #: 2019001100003 - Asset ID: 1317802-8 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 7320 - Asset ID: 1317802-3 Stryker Medical - 6371 Wall Mount Serial #: 110540977 - Asset ID: 1317802-12 Ferno Washington Inc - Power X1 Serial #: 23C-199965 - Asset ID: 1317802-14 Ferno Washington Inc - Pro F1 Fastener Serial #: 43264 - Asset ID: 1317802-15
🔍 Technician Findings
Asset# 1327802-8 is a 6370 performance load please update in EBT
⚠️ Problem Description
Annual Equipment PM Equipment: 23 https://www.ebiotrack.com/inspection.php?iid=31549

Timeline

📞
Case Linked Dec 1, 12:00 AM
Case Number: 00547509
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 1, 5:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Rhea Berry Dec 2, 3:34 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 22h 3m
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 2, 4:20 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 46m
👷
▶
2 Technician Assigned Dec 3, 11:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 8m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 10, 10:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-05T14:00:00.000+0000
🚨 20.0 business days
⏱️
▶
2 24x Labor Added Jan 6, 2:19 PM
24x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 27d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 7, 6:12 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
⏳ 3.7 business days
🧾
Invoice Created Jan 12, 1:00 PM
Invoice Number: SM-250747

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00547509
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Jan 5, 9:00 AM
Created
Dec 1, 5:29 PM
Invoice #
SM-250747

Work Details (24)

Name Type Status Qty Amount Date
WL-03054923 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054924 Labor Open 2 $0.00 Jan 6, 2:19 PM
WL-03054925 Travel Open 50 $0.00 Jan 6, 2:19 PM
WL-03054926 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054927 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054928 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054929 Labor Open 0.50027777777778 $0.00 Jan 6, 2:19 PM
WL-03054930 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054931 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054932 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054933 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054934 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054935 Labor Open 1.5 $0.00 Jan 6, 2:19 PM
WL-03054936 Travel Open 50 $0.00 Jan 6, 2:19 PM
WL-03054937 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054938 Labor Open 2 $0.00 Jan 6, 2:19 PM
WL-03054939 Travel Open 50 $0.00 Jan 6, 2:19 PM
WL-03054940 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054941 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054942 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054943 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054944 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054945 Labor Open 1.7502777777778 $0.00 Jan 6, 2:19 PM
WL-03054946 Travel Open 50 $0.00 Jan 6, 2:19 PM

Details