1/5 MOwens Rachael replied back that next Monday 1/12 works to schedule the inspection visit with arrival between 9-10am.
12/26 MOwens Sent email to Rachael asking for good dates to schedule the annual PM visit.
🔧Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 07-039080 - Asset ID: 13323622
Ferno Washington Inc - Model 59-T PowerTraxx
Serial #: 17N-375221 - Asset ID: 13323623
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 06-001868 - Asset ID: 13323624
Ferno Washington Inc - Model 59-T PowerTraxx
Serial #: 20N-436832 - Asset ID: 13323625
Email:RE: Macungie Ambulance Corps Annual EMS PM Service
Completed Jan 5, 2026
From: mowens@emsar.com
To: rdiehl@macamb.org
Great. I will put you on the schedule for next Monday. 1/12. Sorry for the typo on my last email.
Melissa
From: Rachael Diehl <rdiehl@macamb.org>
Sent: Monday, January 5, 2026 1:29 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: Macungie Ambulance Corps Annual EMS PM Service
Monday, January 12 would be fine.
Thanks,
Rachael Diehl, Paramedic
Operations Manager
Macungie Ambulance Corps
Cell: 484-764-465
📧
Email:Macungie Ambulance Corps Annual EMS PM Service
Completed Dec 26, 2025
From: mowens@emsar.com
To: rdiehl@macamb.org
Rachael
It is time again in January to schedule the annual EMS PM service. Is any day during the week to schedule the inspection visit.
thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/company/emsar---equipmen
📅
WO-01317803 - Preventive Maintenance - Macungie - Macungie Ambulance Corps
Jan 12, 2026 9:30am – 12:00pm
Work Order: WO-01317803
Account: MACUNGIE AMBULANCE CORPS
Customer Case Number:
Location: Macungie Ambulance Corps
Address: 5550 North Walnut St, Macungie, PA 18062
Manufacturer:
Model #:
Serial #:
Contact Name: Rachael Diehl
Contact Phone: 610-966-2601 Ext 110
Contact Email: rdiehl@macamb.org
D
Timeline
📞
Case Linked Dec 1, 12:00 AM
Case Number:00547510
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 1, 5:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 2, 10:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 46m
🚨25.0 business days
🗓️
▶
2
Status: Scheduled Jan 5, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-12T14:30:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Chris GalassoJan 12, 11:52 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 22h
⏱️
3x Labor Added Jan 12, 12:38 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 68
⏱️
▶
2
4x Labor Added Jan 12, 1:21 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:1h 30m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 13, 3:02 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 1h, 0m
🚨45.0 business days
🧾
Invoice Created Mar 16, 10:00 AM
Invoice Number:SM-251099
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)