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WO-01318111 ↗ ServiceMax

Stony Brook Medicine • Repair • P3

📍 Stony Brook - OBG- BOHEMIA - 20412 — 4875 SUNRISE HIGHWAY SUITE 200, BOHEMIA NY, 11716-4630

Dec 2, 2025 → Jan 14, 2026

✅ Completed
P3 3 business days from creation
Target: Dec 5, 2025
🕐 Clock stopped: Completed (Jan 14)
⏸ 31d excluded (parts wait + holding)
✗ SLA Missed (9d late)
Dispatch 0.1d
Material Management 24.0d
Coordinators 9.2d
Field Work 0.1d
Billing 20.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
24.0 days
Over SLA
Coordinators
9.2 days
Over SLA
Field Work
0.1 days
Billing
20.0 days
Over SLA
Created: Dec 2, 2025 Due: Jan 15, 2026 Completed: Jan 14, 2026 (1 days early)
📅
32.0 days Total Age
⏱️
24.0d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
46.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00547821
URGENT L2 review - HCP
Closed
Follow up to WO-01295778 ASSIGN TO: MOHAMED SHAREED Inspection #: 29152 Asset ID: 12939361 Model: Welch Allyn - GS Exam Light IV Notes: Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service. Inspect chassis and A.C. cord for damage. Need to attached base to light. The technician will need to evaluate light for repair and possible parts needed. Per Welch Allyn, no sub-parts available for this light, Please quote customer for. 1 hr. labor 1 stand, 48950 https://www.ebiotrack.com/workorder.php?wo=70047
Priority
High
Origin
Email
Reason
New Case
Contact
Joan Kollegger
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318111 (current) Invoiced
Repair • Mohamed Shareed
Created: Dec 2, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 24.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 46.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
24.0d / 3.0d SLA
Reschedule
0.1d / 2.0d SLA
Assigned
2.4d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
20.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15/26 DPatton - Bill to McKesson or Concordance?

1/6 KSmith -- Scheduled for 1/14 with Lauren. 9-11am on WO-01324101

1/6 KSmith -- Sent email to schedule for 1/14. Parts are arriving on 1/12. Logged on WO-01324101

1/5 KSmith -- Tracking has not updated yet. Will schedule once tracking/delivery date updates

1/2/26 RBerry- Spoke with Andrea/Manager, states she would like to schedule the two that we have parts shipped our for and schedule the 3rd repairWO-01324102 once parts are available. Advised we do not have an ETA yet for the other two but will call to schedule once these update. See logged call on WO-01318111


1/2/26 RBerry- Parts are shipping today. No ETA yet. Updated due date. Removed delay code.

🔧 Work Performed
Replaced green series stand and secured light. Tested all function with no faults.
🔍 Technician Findings
Found unit separated from base mechanism worn.
⚠️ Problem Description
Follow up to WO-01295778 ASSIGN TO: MOHAMED SHAREED Inspection #: 29152 Asset ID: 12939361 Model: Welch Allyn - GS Exam Light IV Notes: Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service. Inspect chassis and A.C. cord for damage. Need to attached base to light. The technician will need to evaluate light for repair and possible parts needed. Per Welch Allyn, no sub-parts available for this light, Please quote customer for. 1 hr. labor 1 stand, 48950 https://www.ebiotrack.com/workorder.php?wo=70048

Timeline

📞
Case Linked Dec 1, 5:43 PM
Case Number: 00547821
Subject: URGENT L2 review - HCP
Status: Closed
📋
▶
2 Work Order Created Dec 2, 9:03 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 2, 9:56 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 53m
🚨 24.0 business days
🔩
▶
2 2x Parts Added Jan 2, 2:39 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 31d 4h
👷
▶
2 Technician Assigned Jan 2, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Reschedule
To: Assigned
Duration in Previous: 49m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 6, 2:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-14T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 14, 8:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
⏱️
▶
2 4x Labor Added Jan 14, 9:47 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 4m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Jan 15, 9:58 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 0h
🚨 20.0 business days
📄
▶
2 Status: Ready to Bill Feb 11, 6:07 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Diane Patton Feb 11, 6:13 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 25.7 business days
🧾
Invoice Created Mar 18, 3:35 PM
Invoice Number: SM-253644

Bottlenecks

Awaiting Parts
Duration: 24.0 business days (threshold: 3.0 business days)
Exceeded by 21.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00547821
Closed
📦
Parts Order 00086065
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Jan 14, 10:00 AM
Created
Dec 2, 9:03 AM
Invoice #
SM-253644

Work Details (6)

Name Type Status Qty Amount Date
WL-03052629 Parts Open 1 $797.85 Jan 2, 2:39 PM
WL-03052630 Expenses Open 1 $31.37 Jan 2, 2:39 PM
WL-03064389 Labor Open 1.5 $205.50 Jan 14, 9:47 AM
WL-03064390 Labor Open 0.5 $68.50 Jan 14, 9:47 AM
WL-03064391 Travel Open 50 - Jan 14, 9:47 AM
WL-03064392 Expenses Open 1 $0.00 Jan 14, 9:47 AM

Details