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← WO Overview

WO-01318116 ↗ ServiceMax

MIDMARK • Repair • P4

📍 BAYOU CITY VETERINARY HOSPITAL — 4720 Washington Ave Ste D, Houston TX, 77007

Dec 2, 2025 → Dec 10, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 8, 2025
🕐 Clock stopped: Tech Off Site (Dec 11)
✗ SLA Missed (2d late)
Dispatch 0.0d
Material Management 2.0d
Coordinators 6.1d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
6.1 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Dec 2, 2025 Due: Dec 12, 2025 Completed: Dec 11, 2025 (1 days early)
📅
7.1 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547720
Midmark Service Request Dispatch Authorization - WO-00133354
Closed
Travel Zone 1 PROBLEM SUMMARY WD Pressure Issues ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2693936 Item AH9000-003 ITEM DESCRIPTION MIDMARK MOBILE DENTAL DELIVERY SYSTEM, HIGH-SPEED SWIVEL, INTEGRATED 5 POSITION PCR CODES Problem Cause Resolution AIR ISSUES SOLENOID VALVE FAULTY CLEAN REPLACE PARTS Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 741186 002-11016-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kayla Swanson
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318116 (current) Invoiced
Repair • Arturo Diaz
Created: Dec 2, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


12/15 KHardison: No ETA.

Ship To Name: Bayou City Veterinary Hospital Ship To Address: 4720 Washington Ave Ste D Ship To City/State: HOUSTON, TX 77007 Waybill (Tracking #): 1ZE444250346630713 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 014-0689-00 SERIAL #: DESCRIPTION: ELBOW, 90, 1/4 COMPRESSION X 1/4 MPT LINE NO: 2.1 QTY: 7 ITEM: 014-10098-00 SERIAL #: DESCRIPTION: TUBING, 1/4 OD X .170 ID

12/3 KKelch called Kayla to schedule for 12/10 between 9 and 11 am. Customer confirmed. 

12/3/25 SReich

Your shipment

1ZE444250372460214

Estimated delivery

Monday, December 08 between 1:15 P.M. - 4:15 P.M.

Order No: 741186 Customer PO No: SR1500350 Customer: Midmark No Charge Service Request NO: 1500350 Ship To Name: Bayou City Veterinary Hospital Ship To Address: 4720 Washington Ave Ste D Ship To City/State: HOUSTON, TX 77007 Waybill (Tracking #): 1ZE444250372460214 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 02-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-11016-00 SERIAL #: DESCRIPTION: KIT, 115V SOLENOID



12/02/2025 SRobinson- Called Kayla Swanson, 1(713) 343-9909. Spoke with Kayla and gave her the WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
- investigated reported issue, “air issues” - confirmed reported issue - staff reported compressor was loud, losing pressure, and not shutting off, generating lots of heat - replaced newly shipped solenoid - during solenoid replaced, discovered the hose from compressor to air tank had a pinch like puncture allowing air to escape - hose needs to be repla ed - contacted midmark, spoke to Kevin, helped to temporarily fix the issue until replacement parts are shipped to install - got approval from to order part: hose, compression fitting
🔍 Technician Findings
normal equipment conditions
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY WD Pressure Issues ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2693936 Item AH9000-003 ITEM DESCRIPTION MIDMARK MOBILE DENTAL DELIVERY SYSTEM, HIGH-SPEED SWIVEL, INTEGRATED 5 POSITION PCR CODES Problem Cause Resolution AIR ISSUES SOLENOID VALVE FAULTY CLEAN REPLACE PARTS Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 741186 002-11016-00 1.00000
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Dec 1, 1:20 PM
Case Number: 00547720
Subject: Midmark Service Request Dispatch Authorization - WO-00133354
Status: Closed
📋
▶
2 Work Order Created Dec 2, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 2, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 8m, 0m
📅
Status: Ready for Scheduling by Sherry Reich Dec 3, 8:54 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 23h 28m
👷
▶
4 Technician Assigned Dec 3, 9:12 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-10T15:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⚠️ 6.0 business days
⏱️
3x Labor Added Dec 10, 9:48 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 30
🔧
Status: Tech On Site by Arturo Diaz Dec 10, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
2x Labor Added Dec 10, 12:36 PM
Type: Labor
Status: Open
Qty: 3, 0.5
🚗
▶
2 Status: Tech Off Site Dec 10, 7:50 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 15, 3:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Dec 15, 4:21 PM
Invoice Number: SM-249141

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547720
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Arturo Diaz
Scheduled
Dec 10, 10:00 AM
Created
Dec 2, 9:12 AM
Invoice #
SM-249141

Work Details (5)

Name Type Status Qty Amount Date
WL-03032628 Labor Open 1.5 $0.00 Dec 10, 9:48 AM
WL-03032629 Travel Open 30 $110.00 Dec 10, 9:48 AM
WL-03032630 Travel Open 30 $0.00 Dec 10, 9:48 AM
WL-03032873 Labor Open 3 $330.00 Dec 10, 12:36 PM
WL-03032874 Labor Open 0.5 $0.00 Dec 10, 12:36 PM

Details