FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay79.8 days stuck in "Ready for Release"
⏱️
Total Delay24.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
10.0d / 0.5d SLA
Ready for Release
79.8d
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
16.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/10/2026 Rharris: Sent Email to Jenny Galow j.galow@renovo1.com & galow@renovo1.com confirming Jeofry onsite Tuesday 4/14.
04/08/2026 THolmes- Called 9182944000 x0; oper xfer to Hillcrest Bio med shop (cdnt prov direct #); xf to Bio Med dept. spoke to Jenni Galow Stated to send fu email j.galow@renovo1.com cc qa@renovo1.com to approve any credentialing and scheduling ; was able to confirm all 3 devices. ... 04/07/2026 ARoosa- Called 918-294-4000, Press 0 for operator as prompt states and line just rings so I disconnected at 2:39...03/20/2026: ARoosa - Called (918) 294-4863, Edley Ransom, this line goes to purchasing and equipment Mngnt. Lady said all recalls go through QA now and to email it to qa@renovo1.com, Sent email.
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer
🔍Technician Findings
N/A
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Hillcrest Hospital South - Tulsa, OK - WO-01318151
Completed Apr 8, 2026
To: j.galow@renovo1.com
CC: central.scheduling@emsar.com; qa@renovo1.com; tavon.holmes@emsar.com; rebecca.arnold@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf, GEHC FMI 32097 Vendor Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Hillcrest Hospital South - Tulsa, OK - WO-01318151
Body:
Hello Jenni,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Saf
📞
Call disconnected
Completed Apr 8, 2026
call disconnected.
📞
Live Call_No Answer Unable to Leave Message
Completed Apr 7, 2026
04/07/2026 ARoosa- Called 918-294-4000, Press 0 for operator as prompt states and line just rings so I disconnected at 2:39
Work Order: WO-01318151
Account: GE Healthcare FMI
Customer Case Number: 1-556609061676
Location: Hillcrest Hospital South
Address: 8801 S 101st E Ave, Tulsa, OK 74133
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24350024SA
Contact Name: Edley Ransom
Contact Phone: 9
JFIF
TAB24350024SA-SN
Apr 14, 2026
JFIF
TAB24350024SA-Right screw
Apr 14, 2026
JFIF
TAB24350024SA-Left screw
Apr 14, 2026
Timeline
📞
Case Linked Dec 1, 9:47 AM
Case Number:00547567
Subject:GE FMI 32097 - Hillcrest
Status:Closed
⏳2.0 business days
📋
Work Order Created Dec 2, 10:55 AM
Work Order:WO-01318151
Type:FCO
Priority:PC
🚨10.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:12 PM
From:Entered
To:Ready for Release
Duration in Previous:13d 1h
🚨80.0 business days
📅
Status: Ready for Scheduling by TaVon HolmesApr 9, 4:05 PM