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← WO Overview

WO-01318169 ↗ ServiceMax

MERCY FLIGHT WNY • Preventive Maintenance • PSM

📍 Mercy Flight WNY - Batavia — 8050 Call Parkway, Batavia NY, 14020

Dec 2, 2025 → Dec 2, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 3)
✓ SLA Met (28d early)
Dispatch 0.0d
Coordinators 1.1d
Field Work 0.0d
Billing 5.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Field Work
0.0 days
Billing
5.0 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2025 Completed: Dec 2, 2025 (29 days early)
📅
0.0 days Total Age
⏱️
4.8d in Billing Review Longest Stage
🔄
10 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547652
Re: SN# 150240281 Power Load System for truck 57
Closed
PM Work Order creation: SN# 150240281 | Power Load System for truck 57. This was never PM’d as it was going into a new truck. Now that it is back I need a PM on it ASAP. Can I get this PM’d next week please. The vehicle is currently in Batavia (8050 Call Parkway). https://www.ebiotrack.com/inspection.php?iid=31607
Priority
Critical
Origin
Email
Reason
New Case
Contact
Donna Cox
Owner
Sherry Reich
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318169 (current) Invoiced
Preventive Maintenance • Erwin Forster
Created: Dec 2, 2025 • Closed: Dec 2, 2025
Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 4.8 days stuck in "Billing Review"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
0.0d
Billing Review
4.8d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2 PM's completed; work performs shows 30+ PM's

12/3 SRogers: This WO contains the services for (soon to be canceled) WO-01314488. Cancelling secondary WO as both units were at the same site.

12/2 KSmith -- FSE is onsite today

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 150240281 - Asset ID: 13212213 Stryker - 6082 MX PRO R3 Serial #: 161040175 - Asset ID: 13212212
⚠️ Problem Description
PM Work Order creation: SN# 150240281 | Power Load System for truck 57. This was never PM’d as it was going into a new truck. Now that it is back I need a PM on it ASAP. Can I get this PM’d next week please. The vehicle is currently in Batavia (8050 Call Parkway). https://www.ebiotrack.com/inspection.php?iid=31607

Timeline

📞
Case Linked Dec 1, 11:35 AM
Case Number: 00547652
Subject: Re: SN# 150240281 Power Load System for truck 57
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 2, 11:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 2, 11:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 11m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-02T21:00:00.000+0000
✔️
▶
2 Status: Completed Dec 2, 8:53 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Erwin Forster
From: Completed
To: Closed
Duration in Previous: 3m
✏️
Status: WO Correction Needed by Shawn Rogers Dec 3, 8:19 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 11h 23m
⏱️
▶
2 6x Labor Added Dec 3, 8:25 AM
6x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: WO Correction Needed
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Dec 5, 12:33 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 4h
⚠️ 5.0 business days
🏁
Status: Closed by Ben Saur Dec 11, 12:06 PM
From: Billing Review
To: Closed
Duration in Previous: 5d 23h
📄
Status: Ready to Bill by Diane Patton Dec 11, 12:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5m
📨
▶
2 Status: Invoice Pending Dec 11, 1:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248763

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00547652
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Erwin Forster
Scheduled
Dec 2, 4:00 PM
Created
Dec 2, 11:43 AM
Invoice #
SM-248763

Work Details (6)

Name Type Status Qty Amount Date
WL-03024599 Labor Open 1 $0.00 Dec 3, 8:25 AM
WL-03024600 Labor Open 0.5 $0.00 Dec 3, 8:25 AM
WL-03024601 Labor Open 0.75 $0.00 Dec 3, 8:25 AM
WL-03024602 Travel Open 30 $0.00 Dec 3, 8:25 AM
WL-03024603 Labor Open 0.75 $0.00 Dec 3, 8:25 AM
WL-03024604 Travel Open 40 $0.00 Dec 3, 8:25 AM

Details