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WO-01318211 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC - Massapequa — 126 Hicksville Rd, Massapequa NY, 11758

Dec 2, 2025 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (35 biz days early)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 2 → Feb 9, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Feb 9 Scheduled ▶ Running 46 46
Dispatch 0.7d
Coordinators 46.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.7 days
Over SLA
Coordinators
46.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 2, 2025 Due: Mar 31, 2026 Completed: Feb 9, 2026 (50 days early)
📅
46.9 days Total Age
⏱️
46.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
46.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547993
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
Tracy Hovanec
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (2)
WO-01318204 Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 2, 2025 • Closed: Feb 9, 2026
WO-01318211 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 2, 2025 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 46.2 days stuck in "Scheduled"
⏱️
Total Delay 46.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Scheduled
46.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RArnold - dispatching to Andre for 02/03 @ 8 am

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System Installed Product 106072676 US823F1395
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Dec 2, 11:25 AM
Case Number: 00547993
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 2, 12:11 PM
Work Order: WO-01318211
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Dec 2, 5:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 5h 17m
🚨 46.6 business days
⏱️
▶
2 3x Labor Added Feb 9, 6:10 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 68d 12h, 1m
⏳ 3.0 business days
⏱️
Labor Added Feb 11, 4:12 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 4:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 10h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 23h 32m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Entered
Duration: 5.3 business hours (threshold: 4.0 business hours)
Exceeded by 1.3 business hours
Scheduled
Duration: 46.2 business days (threshold: 2.0 business days)
Exceeded by 44.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00547993
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 3, 8:00 AM
Created
Dec 2, 12:11 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03097337 Labor Open 1 $0.00 Feb 9, 6:10 AM
WL-03097338 Labor Open 1.5 $275.00 Feb 9, 6:10 AM
WL-03097339 Labor Open 0.25 $0.00 Feb 9, 6:10 AM
WL-03101544 Labor Open 0.016666666666667 $38.00 Feb 11, 4:12 PM

Details