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WO-01318218 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC - Brentwood — 1018 Suffolk Ave, Brentwood NY, 11717

Dec 2, 2025 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (35 biz days early)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 2 → Feb 9, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Feb 9 Scheduled ▶ Running 46 46
Dispatch 0.6d
Coordinators 46.2d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.6 days
Over SLA
Coordinators
46.2 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 2, 2025 Due: Mar 31, 2026 Completed: Feb 9, 2026 (50 days early)
📅
46.8 days Total Age
⏱️
46.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
46.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547994
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System Installed Product 106072679 - US823F1408
Priority
High
Origin
Email
Reason
New Case
Contact
Lisett Amador
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318218 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 2, 2025 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 46.2 days stuck in "Scheduled"
⏱️
Total Delay 46.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Scheduled
46.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RArnold - dispatching to Andre for 02/02 @ 10 am

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System Installed Product 106072679 - US823F1408
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Dec 2, 11:25 AM
Case Number: 00547994
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 2, 12:22 PM
Work Order: WO-01318218
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Dec 2, 5:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-02T15:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 4h 48m
🚨 46.5 business days
⏱️
3x Labor Added Feb 9, 5:31 AM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 33
✔️
▶
2 Status: Completed Feb 9, 5:51 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
⏱️
Labor Added Feb 11, 4:11 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 4:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 10h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 23h 33m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Entered
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Scheduled
Duration: 46.2 business days (threshold: 2.0 business days)
Exceeded by 44.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00547994
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 2, 10:00 AM
Created
Dec 2, 12:22 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03097301 Labor Open 2 $275.00 Feb 9, 5:31 AM
WL-03097302 Labor Open 1.5 $0.00 Feb 9, 5:31 AM
WL-03097303 Travel Open 33 $0.00 Feb 9, 5:31 AM
WL-03101541 Labor Open 0.016666666666667 $38.00 Feb 11, 4:11 PM

Details