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WO-01318245 ↗ ServiceMax

Stony Brook Medicine • Part Order • PSM

📍 SB CPMP Immediate Care - 22658 — 500 Commack Rd. Ste 109, Commack NY, 11725

Dec 2, 2025 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 64 biz days
🕐 Clock stopped: Invoiced (Mar 11, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Awaiting Parts
Dec 2 → Jan 26, 2026
36 business days (not counted)
▶ Clock Running
Status: On Hold
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 29, 2026
3 business days (counted)
Running total: 3 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Mar 11, 2026
28 business days (not counted)
Created: Dec 2, 2025 Invoiced: Mar 11, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Assigned ▶ Running 0 0
Dec 2 → Dec 2 L2 Screening ▶ Running 0 0
Dec 2 → Jan 26 Awaiting Parts ⏸ Paused 36
Jan 26 → Jan 26 On Hold ▶ Running 0 0
Jan 26 → Jan 29 Reschedule ▶ Running 3 3
Jan 29 → Mar 11 Awaiting Parts ⏸ Paused 28
Dispatch 0.3d
Material Management 64.9d
Coordinators 3.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Material Management
64.9 days
Over SLA
Coordinators
3.7 days
Over SLA
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 2, 2026 Completed: Mar 11, 2026 (67 days late)
📅
67.6 days Total Age
⏱️
36.3d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
63.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547671
Follow up to WO-01309000 * No quote needed per SMC
Closed
Follow up to WO-01309000 Inspection #: 30652 Asset ID: 13207503 Model: Misc - UV LIGHT Notes: Inspect chassis and A.C. cord for damage. NEED UV BLUBS. NEED 2 BLE-220B/ UV-A
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kerri Reino
Owner
Leona Coonrod
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318245 (current) Invoiced
Part Order • Customer Part Sale
Created: Dec 2, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 36.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 63.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
64.9d / 3.0d SLA
Reschedule
3.7d / 2.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00033023 Follow up to WO-01309000 Inspection #: 30652 Asset ID: 13207503 Model: Misc - UV LIGHT Notes: Inspect chassis and A.C. cord for damage. NEED UV BLUBS. NEED 2 BLE-220B/ UV-A

Timeline

📞
Case Linked Dec 1, 11:49 AM
Case Number: 00547671
Subject: Follow up to WO-01309000 * No quote needed per SMC
Status: Closed
2.0 business days
📋
2 Work Order Created Dec 2, 1:58 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Leona Coonrod
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Dec 2, 4:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 24m
🚨 37.0 business days
⏸️
Status: On Hold by Mark Joseph Jan 26, 1:38 PM
From: Awaiting Parts, On Hold
To: On Hold, Reschedule
Duration in Previous: 54d 21h, 0m
4.0 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Jan 29, 2:09 PM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 3d 0h
🚨 29.0 business days
🔩
2 2x Parts Added Mar 11, 4:41 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From: Awaiting Parts
To: Closed
Duration in Previous: 41d 1h
3.9 business days
📄
2 Status: Ready to Bill Mar 16, 5:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.8 business days
🧾
Invoice Created Mar 18, 3:33 PM
Invoice Number: SM-256670

Bottlenecks

Awaiting Parts
Duration: 36.3 business days (threshold: 3.0 business days)
Exceeded by 33.3 business days
Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Awaiting Parts
Duration: 28.6 business days (threshold: 3.0 business days)
Exceeded by 25.6 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00547671
Closed
📦
Parts Order 00086124
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
N/A
Technician
Customer Part Sale
Scheduled
N/A
Created
Dec 2, 1:58 PM
Invoice #
SM-256670

Work Details (2)

Name Type Status Qty Amount Date
WL-03139884 Parts Open 5 $251.50 Mar 11, 4:41 PM
WL-03139885 Expenses Open 1 $31.10 Mar 11, 4:41 PM

Details