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WO-01318311 ↗ ServiceMax

CareATC • Inspection • PSM

📍 City of Leesburg — 201 Dixie Avenue, Leesburg FL, 34748

Dec 2, 2025 → Jan 7, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Jan 7)
✗ SLA Missed (7d late)
Dispatch 0.0d
Coordinators 28.0d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.0 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 31, 2026 Completed: Jan 7, 2026 (24 days early)
📅
26.4 days Total Age
⏱️
17.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547858
eBiotrack - Automated New Inspection Created
Closed
Inspection: Select Inspection Name 29 pieces https://www.ebiotrack.com/inspection.php?iid=31572
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Leona Coonrod
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318311 (current) Invoiced
Inspection • Anthony Wright
Created: Dec 2, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 17.7 days stuck in "Scheduled"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.4d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
17.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/25 AJinerson - Received email back from POC Lizette Soto w/ below info:

On-site contact: Sindy Williams

Arrival instructions: Location is a free standing building.


12/15/25 AJinerson - Received email back from POC Lizette Soto confirming tech visit on Weds. 1/7/26 with eta between 9:30 a.m. - 11:30 a.m.

(POC Jessica is on maternity leave, but Lizette confirmed w/ site that this is scheduled).


12/12/25 AJinerson - Sent email to Purchasing Support offering tech visit on 1/7/2026 between 930am-1130am arrival.

🔧 Work Performed
1/7/2026 AMW - Performed annual inspection on all medical equipment located. Total of 9 items inspected. ALL PASS. Removed asset tags and PM stickers off from equipment that was inspected last year that is not on the current approved list. Notified POC of inspection findings and completion.
🔍 Technician Findings
1/7/2026 AMW - Perform annual inspection and calibration service on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Select Inspection Name 29 pieces https://www.ebiotrack.com/inspection.php?iid=31572

Timeline

📞
Case Linked Dec 2, 12:00 AM
Case Number: 00547858
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 2, 3:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Dec 11, 12:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 20h
⏳ 3.0 business days
📅
▶
4 Dispatch Scheduled Dec 15, 1:05 PM
Dispatch Scheduled → Status: Scheduled → Status: Reschedule → Dispatch Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 4d 0h
🔄
Status: Reschedule by Abby Jinerson
From: Scheduled, Reschedule
To: Reschedule, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-07T14:30:00.000+0000, 2026-01-07T13:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Anthony Wright Jan 7, 9:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 20h
⏱️
5x Labor Added Jan 7, 10:39 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 2, 95, 96
✔️
Status: Completed by Anthony Wright Jan 7, 1:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 15m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 8, 3:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Jan 12, 8:42 AM
Invoice Number: SM-250841

Bottlenecks

Ready for Scheduling
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 17.7 business days (threshold: 2.0 business days)
Exceeded by 15.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

📞
Case 00547858
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Anthony Wright
Scheduled
Jan 7, 9:30 AM
Created
Dec 2, 3:58 PM
Invoice #
SM-250841

Work Details (5)

Name Type Status Qty Amount Date
WL-03056035 Labor Open 1.75 $0.00 Jan 7, 10:39 AM
WL-03056036 Labor Open 1.75 $1,063.00 Jan 7, 10:39 AM
WL-03056037 Labor Open 2 $0.00 Jan 7, 10:39 AM
WL-03056038 Travel Open 95 - Jan 7, 10:39 AM
WL-03056039 Travel Open 96 - Jan 7, 10:39 AM

Details