Q-00031373
Quote and repair WO needed:
Junkin MC-100 serial #15724
Needs - footrest screw, nuts, bolts washer
NO WO ON THE SYSTEM
Customer states this unit should have been included with the original request on case: 00539261
***Must coordinate with Open Work orders for facility/Original Travel already quoted
Quote the following and 1 hour labor
2ea MC-100-141
2ea MC-100-107,
2ea MC-100-116,
2ea MC-100-103,
2ea MC-100-129
2es MC-100-102
Total Delay112.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.6d / 1.0d SLA
Awaiting Parts
13.0d / 3.0d SLA
Ready for Scheduling
6.6d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Scheduled
15.1d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
81.1d / 2.0d SLA
WO Correction Needed
0.2d
Ready to Bill
2.4d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Emailed invoice through AR Inbox (corrected mileage manually)
5/29/26 NatoshaB - asked SUP to confirm Labor -confirmed repair labor should be billable @15 mins. Moved WO to RTB. PLEASE ADD COST BACK TO JANUARY LABOR - REPAIR LINE & INVOICE.
3/27/26 DPatton - Removed November travel charges & mileage per Teams meeting with LO & NB.
3/6/26 - NB - SUP moved Nov travel from 01311976 to this WO (as requested). Lodging from Nov should be $0; add $ to Jan lodging line to bill. EOD on Friday and SUP is logged off, unsure what to do with travel labor/mileage as Nov lines are still billable but Jan lines do not have enough hrs/miles to transfer billables to. Leaving in BR for reassessment next week.
@Diane Patton Just letting you know Lauren and I reviewed the Portland Funeral WOs in greater detail. I've put it in WO corrections so all expenses unrelated to this customer are removed and the actual travel date is corrected.
1-26 Mburris called spoke with Ryan and adjusted appt
1-5 Mburris email from POC to set appt tech is on PTO and is covering area
1-5 Mburris email sent to POC
12-29 Mburris unable to add Michah Brackett due to skillset
🔧Work Performed
COMPLETED ALL WORK REQUIRED
🔍Technician Findings
3 COTS NEEDING PARTS
⚠️Problem Description
Q-00031373
Quote and repair WO needed:
Junkin MC-100 serial #15724
Needs - footrest screw, nuts, bolts washer
NO WO ON THE SYSTEM
Customer states this unit should have been included with the original request on case: 00539261
***Must coordinate with Open Work orders for facility/Original Travel already quoted
Quote the following and 1 hour labor
2ea MC-100-141
2ea MC-100-107
2ea MC-100-116
2ea MC-100-103
2ea MC-100-129
2es MC-100-102 https://www.ebiotrack.com/workorder.php?wo=70073
📄Description
Junkin MC-100 Manual Cot
📋
Outbound to +15032885908
Completed Jan 26, 2026
1-26 Mburris called spoke with Ryan and adjusted appt
📧
Email:Re: EMSAR Request for service at Portland Funeral Service (Email to schedule service)
Completed Jan 5, 2026
From: Jessa.Handbury@Sci-us.com
To: michael.burris@emsar.com
Hi Michael, 1/26 at 11AM works just fine for us . I would like to confirm that you have the following parts for each cot. I would prefer all parts for all existing work orders be in your possession before scheduling service, Thank you!
Junkin MC-100 serial #17475
Needs - footrest screw, nuts, bolts washer
Junkin MC-100 serial #15724
Needs - footrest screw, nuts, bolts washer
Junkin MC-100 serial #17479
Needs- rod conne
📧
Email: EMSAR Request for service at Portland Funeral Service (Email to schedule service)
Completed Jan 5, 2026
To: jessa.handbury@sci-us.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Portland Funeral Service (Email to schedule service)
Body:
Hi Jessa Handbury,
I hope you’re doing well. I’m reaching out to schedule a service appointment for footrest screw, nuts, bolts washer.
Here’s the location information we have on file:
Location:
Portland Funeral Service
4733 NE Thompson St
Portland, OR 97213
Contact:
Jessa Handbury
503-288-5908
We curren
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: jessa.handbury@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318366Location: Portland Funeral ServiceAddress: 4733 NE Thompson St Portland, OR 97213Device: Problem Description: Q-00031373
Quote and repair WO needed:
Junkin MC-100 serial
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: jessa.handbury@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318366Location: Portland Funeral ServiceAddress: 4733 NE Thompson St Portland, OR 97213Device: Problem Description: Q-00031373
Quote and repair WO needed:
Junkin MC-100 serial
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: jessa.handbury@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318366Location: Portland Funeral ServiceAddress: 4733 NE Thompson St Portland, OR 97213Device: Problem Description: Q-00031373
Quote and repair WO needed:
Junkin MC-100 serial
Apr 17, 2026 12:18pm
Hi @Nicholas Willick, these Portland Funeral Service WO's from January are still in billing review: WO-01318366, WO-01311976, WO-01311975.
I'm not sure if Labor just hadn't been logged on the first two or if you accidentally moved the labor when you moved travel into 8366, but 1975 & 1976 only have parts and freight as billable items. Are you able to review and adjust as needed please?
cc @Lauren Oberg @Diane Patton
📅
WO-01318366 - Repair - Portland - Portland Funeral Service
Jan 27, 2026 12:00pm – 2:00pm
Work Order: WO-01318366
Account: PORTLAND FUNERAL SERVICE
Customer Case Number:
Location: Portland Funeral Service
Address: 4733 NE Thompson St, Portland, OR 97213
Manufacturer:
Model #:
Serial #:
Contact Name: Jessa Handbury
Contact Phone: 503-288-5908
Contact Email: jessa.handbury@sci-us.com
D
JPG
Screenshot 2026-05-29 134733
May 29, 2026
Case #00546723 – URGENT Repair also needed for SN# 15724
Status: Closed | Priority: High
Q-00031373
Quote and repair WO needed:
Junkin MC-100 serial #15724
Needs - footrest screw, nuts, bolts washer
NO WO ON THE SYSTEM
Customer states this unit should have been included with the original request on case: 00539261
***Must coordinate with Open Work orders for facility/Original
💬Case Comment
Internal Dec 2, 2025 11:24am
email sent to field and Account management how to quote travel for this trip when we went out previously with out parts needed for originally quoted / accepted work? 14.5 hours travel and not prepared ?
💬Case Comment
Internal Nov 25, 2025 5:57pm
Emailed customer regarding Junkin MC-100 serial #15724 not included in any of their previous cases. Will send to sales for quote if she confirms this one is a newer issue.
Timeline
📞
Case Linked Nov 25, 12:59 PM
Case Number:00546723
Subject:URGENT Repair also needed for SN# 15724
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Dec 2, 5:47 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 2, 10:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 38m
🚨13.2 business days
📅
Status: Ready for Scheduling by Sean WeaverDec 19, 2:46 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:16d 16h
⚠️7.0 business days
👷
▶
2
Technician Assigned Dec 30, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:10d 21h
⏳3.0 business days
🔩
7x Parts Added Jan 2, 8:52 AM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 5, 5:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-26T19:00:00.000+0000
🚨14.8 business days
📅
▶
2
Dispatch Scheduled Jan 26, 11:09 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-27T17:00:00.000+0000
💵
3x Expenses Added Jan 26, 11:54 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
🔧
Status: Tech On Site by Michah BrackettJan 27, 12:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 18h
🚗
Status: Tech Off Site by Michah BrackettJan 27, 10:03 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:9h 32m
⏳3.2 business days
⏱️
▶
2
17x Labor Added Jan 31, 6:41 PM
17x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From:Tech Off Site
To:Completed
Duration in Previous:3d 20h
🏁
Status: Closed by Michah BrackettJan 31, 7:17 PM
From:Completed
To:Closed
Duration in Previous:34m
⏳1.0 business days
📅
Status: Ready for Scheduling by Nicholas WillickFeb 2, 10:33 AM
From:Closed
To:Ready for Scheduling
Duration in Previous:1d 15h
⏱️
▶
2
3x Labor Added Feb 2, 10:55 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From:Ready for Scheduling
To:Closed
Duration in Previous:22m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonFeb 3, 6:03 PM
From:Closed
To:Billing Review
Duration in Previous:1d 7h
🚨12.7 business days
✏️
Status: WO Correction Needed by Natosha BeierschmittFeb 20, 5:24 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:16d 23h
🏁
Status: Closed by Michah BrackettFeb 20, 10:05 PM
From:WO Correction Needed
To:Closed
Duration in Previous:4h 41m
⏳1.2 business days
💵
Status: Billing Review by Diane PattonFeb 23, 8:58 AM
From:Closed
To:Billing Review
Duration in Previous:2d 10h
🚨10.0 business days
⏱️
9x Labor Added Mar 6, 4:34 PM
Type:Labor
Status:Open
Qty:1.5, 0.5, 6
🚗
6x Travel Added Mar 6, 4:40 PM
Type:Travel
Status:Open
Qty:70, 934, 15, 10
💵
10x Expenses Added Mar 6, 4:49 PM
Type:Expenses
Status:Open
Qty:1
🚨59.9 business days
⏱️
Labor Added May 29, 1:25 PM
Type:Labor
Status:Open
Qty:0.25
📄
Status: Ready to Bill by Natosha BeierschmittMay 29, 4:55 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:95d 6h
⏳2.9 business days
💵
▶
2
Status: Billing Review Jun 2, 3:01 PM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:0m
💰
▶
2
Status: Invoiced Jun 2, 5:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-263622
Bottlenecks
Awaiting Parts
Duration: 13.0 business days (threshold: 3.0 business days)
Exceeded by 10.0 business days
Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 15.1 business days (threshold: 2.0 business days)
Exceeded by 13.1 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 12.1 business days (threshold: 2.0 business days)
Exceeded by 10.1 business days
Billing Review
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)