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← WO Overview

WO-01318380 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Horizon Surgical Group — 20410 Observation Dr Ste 100, Germantown MD, 20876

Dec 3, 2025 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (14 biz days early)
Active: 65 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 8, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 3 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
Dec 8 → Mar 10, 2026
62 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Dec 3, 2025 Completed: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 8 Created ▶ Running 3 3
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 3
Dec 8 → Mar 10 Scheduled ▶ Running 62 65
Mar 10 → Mar 10 Tech On Site ▶ Running 0 65
Dispatch 4.0d
Coordinators 63.4d
Field Work 0.3d
Billing 1.5d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Coordinators
63.4 days
Over SLA
Field Work
0.3 days
Billing
1.5 days
Over SLA
Created: Dec 3, 2025 Due: Mar 30, 2026 Completed: Mar 10, 2026 (20 days early)
📅
66.0 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
66.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548293
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System Installed Product 72606033 - US817F0846
Priority
High
Origin
Email
Reason
New Case
Contact
Gina Gamber
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318380 (current) Invoiced
Preventive Maintenance • Allan Klus
Created: Dec 3, 2025 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 66.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
63.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
2.8d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 Mklose rcvd email from Gina, confirm Allan March 10th starting @11:30

12/08/2025 mklose sent email to rgamber@horizonvascularspecialists.com, Offered Allan March 10th @11:30 and 1:30

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the monitor arm does not stay raised. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System Installed Product 72606033 - US817F0846
📞 Call Description
BG Required PM

Timeline

📞
Case Linked Dec 3, 6:49 AM
Case Number: 00548293
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 3, 8:47 AM
Work Order: WO-01318380
Type: Preventive Maintenance
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Dec 8, 8:06 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 4d 23h
👷
▶
3 Technician Assigned Dec 8, 11:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-10T17:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 57m
🚨 63.0 business days
🔧
Status: Tech On Site by Allan Klus Mar 10, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 91d 23h
⏱️
2x Labor Added Mar 10, 12:06 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 18
⏱️
▶
2 Labor Added Mar 10, 12:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🚗
Status: Tech Off Site by Allan Klus Mar 10, 1:01 PM
From: Completed
To: Tech Off Site
Duration in Previous: 4m
🏁
Status: Closed by Allan Klus Mar 10, 1:52 PM
From: Tech Off Site
To: Closed
Duration in Previous: 50m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 12, 12:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 22h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 18m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00548293
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Mar 10, 1:30 PM
Created
Dec 3, 8:47 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03137269 Labor Open 0.75 $0.00 Mar 10, 12:06 PM
WL-03137270 Travel Open 18 $0.00 Mar 10, 12:07 PM
WL-03137398 Labor Open 1.25 $275.00 Mar 10, 12:56 PM
WL-03141354 Labor Open 0.016666666666667 $38.00 Mar 12, 12:37 PM

Details