Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318390 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Center — 3415 Bainbridge Ave, Bronx NY, 10467

Dec 3, 2025 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (24 biz days early)
Active: 13 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 10, 2025
5 business days (counted)
Running total: 5 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Dec 10 → Mar 17, 2026
65 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 27, 2026
8 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 3, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 10 Created ▶ Running 5 5
Dec 10 → Mar 17 Ready for Release ⏸ Paused 65 —
Mar 17 → Mar 27 Scheduled ▶ Running 8 13
Dispatch 6.0d
Holding 65.6d (excluded)
Coordinators 8.5d
Billing 1.5d
✓ SLA Met
Dispatch
6.0 days
Over SLA
Holding (excluded from total)
65.6 days
Coordinators
8.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 3, 2025 Due: Apr 30, 2026 Completed: Mar 27, 2026 (34 days early)
📅
79.0 days Total Age
⏱️
65.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 25, 2026
Visit 2 Mar 26, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548291
URGENT Philips WO Request. Waiting for Shelby for SN
Closed
Transducer, X8-2t Installed Product 121223654 - F0NF4Z
Priority
High
Origin
Email
Reason
New Case
Contact
Blanca TORRES-SANTIAGO
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318390 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 3, 2025 • Closed: Mar 27, 2026
Completed with significant delays
Invoiced • 256 days old
🚨
Primary Delay 65.6 days stuck in "Ready for Release"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.0d / 0.5d SLA
Ready for Release
65.6d
Scheduled
8.5d / 2.0d SLA
Closed
3.9d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 RArnold - Dispatching to Andre for next week as walk in for 6 devices

02/17/2026 RArnold- Fady called and emailed customer as they have not been responsive to scheduling emails

01/29/2026 RArnold - Emailed Suanne Knowlton for update on confirming device


01/23/2026 RArnold - Emailed Suanne Knowlton for update on confirming device


01/12/2026 RArnold -Emailed for update on confirming device.

12/29/2025 RArnold - Called (347) 843-5970 for Suzanne. Left a message. Sending email.

12/22/2025 RArnold -emailed for update on confirming device

12/16/2025 RArnold -emailed for update on confirming device


12/10/2025 RArnold - Called (347) 843-5970 for Susan Knowlton Left a message.

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Transducer, X8-2t Installed Product 121223654 - F0NF4Z
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Dec 3, 6:40 AM
Case Number: 00548291
Subject: URGENT Philips WO Request. Waiting for Shelby for SN
Status: Closed
📋
Work Order Created Dec 3, 9:08 AM
Work Order: WO-01318390
Type: Preventive Maintenance
Priority: PC
⚠️ 6.0 business days
✅
Status: Ready for Release by Rebecca Arnold Dec 10, 1:51 PM
From: Entered
To: Ready for Release
Duration in Previous: 7d 4h
🚨 66.0 business days
👷
▶
3 Technician Assigned Mar 17, 3:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-24T12:00:00.000+0000, 2026-03-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 97d 0h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 25, 6:08 PM
Scheduled For: 2026-03-25T13:00:00.000+0000
⏳ 2.7 business days
⏱️
▶
2 6x Labor Added Mar 27, 12:53 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 21h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 1, 10:42 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00548291
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 25, 9:00 AM
Created
Dec 3, 9:08 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03162742 Labor Open 2 $0.00 Mar 27, 12:53 PM
WL-03162743 Labor Open 1 $275.00 Mar 27, 12:53 PM
WL-03162744 Labor Open 0.25 $0.00 Mar 27, 12:53 PM
WL-03162745 Expenses Open 1 $0.00 Mar 27, 12:53 PM
WL-03162746 Expenses Open 1 $0.00 Mar 27, 12:53 PM
WL-03162747 Travel Open 29 $0.00 Mar 27, 12:53 PM
WL-03168534 Labor Open 0.016666666666667 $38.00 Apr 1, 10:42 AM

Details