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WO-01318444 ↗ ServiceMax

ASBURY PARK FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Asbury Park Fire Department — 800 MAIN ST., Asbury Park NJ, 07712

Dec 3, 2025 → Dec 10, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 10)
✓ SLA Met (20d early)
Dispatch 0.0d
Coordinators 7.9d
Field Work 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Field Work
0.5 days
Created: Dec 3, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
6.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548244
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM Equipment - 17 https://www.ebiotrack.com/inspection.php?iid=31648
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Dreyer
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318444 (current) Invoiced
Preventive Maintenance • David Trost
Created: Dec 3, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/4 KSmith -- Scheduled for 12/10 with Richard

12/3 KSmith -- Sent email to schedule for 12/10-12/11

🔧 Work Performed
Ferno Washington Inc - Model 35-X ProFlexx Serial #: 18N-400654 - Asset ID: a0C5A00000rsxfAUAQ Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-133760 - Asset ID: a0C5A00000rsyAnUAI Ferno Washington Inc - Model 35-X ProFlexx Serial #: 06-028831 - Asset ID: a0C8Y00000qOl9TUAS Ferno Washington Inc - Model 40 (Series) Serial #: L-799400 - Asset ID: a0C8Y00000qOlBFUA0 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-011041 - Asset ID: a0C8Y00000qOlBUUA0 Ferno Washington Inc - Model 40 (Series) Serial #: L-321799 - Asset ID: a0C8Y00000v2GMWUA2 Ferno Washington Inc - Model 175 (Series) Serial #: Truck 8359 - ASBURY PARK FIRE DEPT - Asset ID: a0C8Y00000v2GNKUA2 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 06-028847 - Asset ID: a0C8Y00000v2GOmUAM Ferno Washington Inc - Model 175 (Series) Serial #: TRUCK 8357 - ASBURY PARK FIRE DEPT - Asset ID: a0C8Y00000v2ItLUAU Ferno Washington Inc - 185 Stat Trac Series Serial #: 18C-149399 - Asset ID: a0C8Y00000v2IvlUAE Ferno Washington Inc - 185 Stat Trac Series Serial #: 22C-189657 - Asset ID: a0CVU00002Uc0Dn2AJ Stryker Medical - 6500 PowerPro Serial #: 070840583 - Asset ID: 070840583 Ferno Washington Inc - Model 175 (Series) Serial #: Ambulance number 83-56 - Asset ID: 8356 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 22n-473908 - Asset ID: 22n-473908
🔍 Technician Findings
Ambulance number 83-56 59t 09n-133760 @Needs track piston. Patience right brake kits 6500 SN 070840583  @Stretch your needs then hydraulic hose  175 fastener rail. Sn na @Customer requests quote on magnetic shut off  6500-001-027 Ambulance 83-61  Stat track 18c-149399  @ 59t 06-011041 @Patient right telescoping handle could use replacement Would benefit from having upper flip handle lock kits 2X  35x 22n-473908 @If you have completed  Ambulance 83-59  175 serial number na @Customer requests quote on magnetic shut off  35x 06-028847 @Needs x-rrame Axle bushings 862-0175 40 OS L-799400 @PM completed Ambulance 83-60  Stat track 22c - 189657 @ 35x serial number 18n-400654 @X frame axle bearings  Track PUD sleeves rollers pins set screws and puck  No chair an ambulance 83-60 Ambulance 8357 @ 175 serial number not available Adjusted  35x 06-028831  @Needs x-frame axle bushings  2 slide/pinch guards  40 OS serial number L-321799 @Needs upper patient right seat frame lock bolt and bushing
⚠️ Problem Description
Annual Equipment PM Equipment - 17 https://www.ebiotrack.com/inspection.php?iid=31648

Timeline

📞
Case Linked Dec 3, 12:02 AM
Case Number: 00548244
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 3, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 3, 4:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 35m
🗓️
2 Status: Scheduled Dec 4, 8:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by David Trost Dec 10, 10:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
🗓️
Status: Scheduled by Kourtney Smith Dec 10, 1:53 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 3h 41m
⏱️
2 19x Labor Added Dec 10, 8:43 PM
19x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 6h 51m
4.4 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 11:38 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 14h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Dec 26, 2:00 PM
Invoice Number: SM-249175

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00548244
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Dec 10, 9:00 AM
Created
Dec 3, 10:54 AM
Invoice #
SM-249175

Work Details (19)

Name Type Status Qty Amount Date
WL-03033516 Labor Open 0.5 $0.00 Dec 10, 8:43 PM
WL-03033517 Labor Open 0.75 $0.00 Dec 10, 8:43 PM
WL-03033518 Labor Open 0.25 $0.00 Dec 10, 8:43 PM
WL-03033519 Labor Open 0.25 $0.00 Dec 10, 8:43 PM
WL-03033520 Labor Open 0.5 $0.00 Dec 10, 8:43 PM
WL-03033521 Labor Open 0.5 $0.00 Dec 10, 8:43 PM
WL-03033522 Labor Open 0.5 $0.00 Dec 10, 8:43 PM
WL-03033523 Labor Open 0.75 $0.00 Dec 10, 8:43 PM
WL-03033524 Labor Open 0.5 $0.00 Dec 10, 8:43 PM
WL-03033525 Labor Open 0.25 $0.00 Dec 10, 8:43 PM
WL-03033526 Labor Open 0.75 $0.00 Dec 10, 8:43 PM
WL-03033527 Labor Open 0.25 $0.00 Dec 10, 8:43 PM
WL-03033528 Labor Open 0.75 $0.00 Dec 10, 8:43 PM
WL-03033529 Labor Open 0.5 $0.00 Dec 10, 8:43 PM
WL-03033530 Labor Open 2 $0.00 Dec 10, 8:43 PM
WL-03033531 Travel Open 76 $0.00 Dec 10, 8:43 PM
WL-03033532 Labor Open 2 $0.00 Dec 10, 8:43 PM
WL-03033533 Travel Open 76 $0.00 Dec 10, 8:43 PM
WL-03033534 Expenses Open 1 - Dec 10, 8:43 PM

Details