Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318452 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 FL - Tampa — 2202 N Westshore Blvd, Suite 325, Tampa FL, 33607

Dec 3, 2025 → Feb 6, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 6)
✗ SLA Missed (37d late)
Dispatch 0.0d
Coordinators 48.2d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.2 days
Over SLA
Field Work
1.2 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Feb 7, 2026 (20 days early)
📅
48.0 days Total Age
⏱️
32.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
46.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00548243
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 98 https://www.ebiotrack.com/inspection.php?iid=31647
Priority
Standard
Origin
Email
Reason
New Case
Contact
Supply Chain Sono Bello
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318452 (current) Invoiced
Inspection • Joseph Anderson
Created: Dec 3, 2025 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 32.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 46.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
16.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


1/15/26 AJinerson - Sent email back to Yahaira confirming we have 2/6 available per their request. Asking to confirm their site hours to proceed with scheduling accordingly for this date.


01/14/2026 LHill-rec'd email from Yahaira-

February 6th will be a perfect day to schedule someone to come in to service our equipment. 

See logged email.


01/13/2026 LHill-sent email to Yahaira-

Due to the higher volume of equipment at this location, our technician will most likely need a full day on-site to complete the full inspection service. Is there a date in the month of February that would work best for this location to accommodate an earlier arrival to ensure the inspection service gets completed?


01/13/2026 LHill-added Yahaira Perez as contact in SMX & EBT.


Scheduling ahead needed: Yes.  

Certain day or time: Any day Monday through Friday will work; however, the service will need to be scheduled in the afternoon due to our daily surgery schedule. We typically close at 5:30 PM, 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility:  No 


01/13/2026 LHill-rec'd email from Yahaira Perez-I apologize for the delayed response—I was out on vacation and just returned yesterday. Yes, I am the best contact person, and the address you have on file is correct.

Any day Monday through Friday will work; however, the service will need to be scheduled in the afternoon due to our daily surgery schedule. We typically close at 5:30 PM, which should allow enough time to service all of our equipment.

See logged email


01/13/2026 LHill-sent email to supply chain, yperez@sonobello.com & tampa@sonobello.com to confirm contact & equipment.

See logged email.


01/08/2026 LHill-rec'd email from supply chain-they had sent it to yperez@sonobello.com & tampa@sonobello.com to respond to me.

See logged email.


01/07/2026 LHill-sent email to Supply Chain at supplychain@sonobello.com to confirm contact & equipment.


01/07/2026 LHill-Called 425) 785-2384. Was unable to leave a message due to mailbox not being setup.

🔧 Work Performed
Inspected 98 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 98 https://www.ebiotrack.com/inspection.php?iid=31647

Timeline

📞
Case Linked Dec 3, 12:02 AM
Case Number: 00548243
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 3, 11:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 32.0 business days
👷
4 Status: Assigned Jan 15, 5:13 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Joseph Anderson
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-06T15:30:00.000+0000
💵
2x Expenses Added Jan 16, 3:20 PM
Type: Expenses
Status: Open
Qty: 1
🚨 16.0 business days
🔧
Status: Tech On Site by Joseph Anderson Feb 6, 9:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 16h
🔩
2 6x Parts Added Feb 6, 4:01 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech On Site
To: Completed
Duration in Previous: 6h 23m
⏱️
2 Labor Added Feb 6, 8:36 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 4h 35m
2.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 1:50 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
🚨 10.0 business days
🧾
Invoice Created Feb 23, 8:40 AM
Invoice Number: SM-253499

Bottlenecks

Ready for Scheduling
Duration: 32.0 business days (threshold: 1.0 business days)
Exceeded by 31.0 business days
Scheduled
Duration: 16.2 business days (threshold: 2.0 business days)
Exceeded by 14.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548243
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Feb 6, 10:30 AM
Created
Dec 3, 11:16 AM
Invoice #
SM-253499

Work Details (9)

Name Type Status Qty Amount Date
WL-03068320 Expenses Open 1 $0.00 Jan 16, 3:20 PM
WL-03068321 Expenses Open 1 $0.00 Jan 16, 3:20 PM
WL-03095702 Parts Open 2 $648.00 Feb 6, 4:01 PM
WL-03095703 Labor Open 0.51666666666667 $0.00 Feb 6, 4:01 PM
WL-03095704 Labor Open 6.6166666666667 $3,912.97 Feb 6, 4:01 PM
WL-03095705 Travel Open 12 - Feb 6, 4:01 PM
WL-03095706 Travel Open 131 - Feb 6, 4:01 PM
WL-03095707 Expenses Open 1 $0.00 Feb 6, 4:01 PM
WL-03096184 Labor Open 3.2333333333333 $0.00 Feb 6, 8:36 PM

Details