Midmark Service Request Dispatch Authorization - WO-00133842
Closed
Zone 1
WD Scaler Leaking
ADDITIONAL NOTES
Parts shipping via ups next day air. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Ship Exchanged Open 741569 016-1375-00 1.00000
Ship Exchanged Open 741569 016-00103-00 1.00000
12/8 MOwens Kyra called back and said Thursdays are the best day to schedule. I told her the tech would arrive around 3pm on 12/11.
12/8 MOwens Called to speak to Kyra miller. She was not in the office yet. Left msg for her to call back to schedule the repair visit this week.
12/4/25 SReich
Your shipment
1ZE444250147468339
Delivered On
Thursday, December 04 at 11:20 A.M. - Inside Delivery
Order No: 741569
Customer PO No: SR1501716
Customer: Midmark No Charge
Service Request NO: 1501716
Ship To Name: Silver Maple Veterinary Clinic
Ship To Address: 14993 Kutztown Rd
Ship To City/State: Kutztown, PA 19530-8300
Waybill (Tracking #): 1ZE444250147468339
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 03-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 016-1375-00 SERIAL #: DESCRIPTION: LED SCALER HAND PIECE
LINE NO: 2.1 QTY: 1 ITEM: 016-00103-00 SERIAL #: DESCRIPTION: LED HANDPIECE TUBING (DARK GREY)
12/3/25 SReich - Spoke to Stacy, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
Install new scaler hose assembly and new scaler. Test unit. Water leaks from scaler. Test high speed drill. Water leaks from high-speed drill when foot pedal is depressed. Called Midmark. Spoke with Shawn. Stretched spring in foot pedal. Removed orange air line from air valve to check for air leak. Reassemble. high-speed scaler and high-speed drill.
🔍Technician Findings
Check in with receptionist. Wait to be taken into back room with dental machine. Dental machine leaks water from the scaler.
⚠️Problem Description
Zone 1
WD Scaler Leaking
ADDITIONAL NOTES
Parts shipping via ups next day air. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Ship Exchanged Open 741569 016-1375-00 1.00000
Ship Exchanged Open 741569 016-00103-00 1.00000
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Inbound from +16106838915
Completed Dec 8, 2025
Kyra called back and said Thursdays are the best day to schedule. I told her the tech would arrive around 3pm on 12/11.
📋
Outbound to +16106837988
Completed Dec 8, 2025
Called to speak to Kyra miller. She was not in the office yet. Left msg for her to call back to schedule the repair visit this week.
📋
Outbound to +16106837988
Completed Dec 3, 2025
Spoke to Stacy, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
📋
Outbound to +16106837988
Completed Dec 3, 2025
Customer could not hear me.
📋
Outbound to +16106837988
Completed Dec 3, 2025
Customer could not hear me.
📅
WO-01318475 - Repair - AH9000 (Series) Mobile Delivery Unit - Kutztown - Silver Maple Veterinary Clinic
Dec 11, 2025 3:00pm – 5:00pm
Work Order: WO-01318475
Account: MIDMARK
Customer Case Number: SR 1501716 WO-00133842
Location: Silver Maple Veterinary Clinic
Address: 14993 Kutztown Rd, Kutztown, PA 19530
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2691340
Contact Name: Kyra Miller
Conta
PDF
SRA_WO-00133842_ver1
Dec 3, 2025
JPG
1318475 SRA 3
Dec 11, 2025
JPG
1318475 SRA 2
Dec 11, 2025
JPG
1318475 SRA 1
Dec 11, 2025
Timeline
📞
Case Linked Dec 2, 2:52 PM
Case Number:00548108
Subject:Midmark Service Request Dispatch Authorization - WO-00133842
Status:Closed
📋
Work Order Created Dec 3, 12:18 PM
Work Order:WO-01318475
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Sherry ReichDec 3, 12:24 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Dec 3, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 28m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Sherry ReichDec 4, 3:52 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 0h
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 8, 9:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 17h
🗓️
▶
2
Status: Scheduled Dec 8, 3:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-11T20:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Philip KrogstadDec 11, 1:47 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 22h
⏱️
▶
2
3x Labor Added Dec 11, 3:13 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:1h 29m
🏁
Status: Closed by Philip KrogstadDec 11, 9:36 PM
From:Completed
To:Closed
Duration in Previous:6h 19m
⏳3.3 business days
📄
Status: Ready to Bill by Nancy SuarezDec 16, 4:32 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:4d 18h, 0m
🧾
▶
2
Invoice Created Dec 16, 4:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
Bottlenecks
Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 5.8 business hours (threshold: 4.0 business hours)
Exceeded by 1.8 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)