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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318490 ↗ ServiceMax

MIDMARK • Repair • P4

📍 OB/GYN Associates of Erie — 100 Peach St Ste 300, ERIE PA, 16507-1423

Dec 3, 2025 → Dec 9, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 9, 2025
🕐 Clock stopped: Completed (Dec 9)
✗ SLA Missed
Dispatch 0.0d
Material Management 0.1d
Coordinators 4.6d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
4.6 days
Over SLA
Billing
0.5 days
Created: Dec 3, 2025 Due: Dec 12, 2025 Completed: Dec 9, 2025 (3 days early)
📅
4.8 days Total Age
⏱️
4.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548080
Midmark Service Request Dispatch Authorization - WO-00133837
Closed
Travel Zone 2 PROBLEM SUMMARY WD Flex arm damaged ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2827313 Item 253-0XX-600*973173 ITEM DESCRIPTION .253-011 LED EXAM LIGHT ONLY.EXCLUDES MOUNTING HARDWARE.MIST PCR CODES Problem Cause Resolution LIGHT NOT OPERATING PROPERLY BROKEN WORN PARTS REPLACE PARTS Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 741543 053-2147-00-813 1.00000 Ship Exchanged Open 741543 002-10209-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Baldi
Owner
Shelby Robinson
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318490 (current) Invoiced
Repair • Brandon Green
Created: Dec 3, 2025 • Closed: Dec 9, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 4.4 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts - Customer
0.1d
Scheduled
4.4d / 2.0d SLA
Closed
4.5d / 1.0d SLA
WO Correction Needed
0.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12 NSuarez SRA PG 1 is missing Problem change, cause change and Resolution change please fill it out.

12/5/2025 CRamen Spoke with Jennifer and part will deliver Monday and scheduled repair for Tuesday 12/9/2025 with tech arrival between 11-1


12/4/25 SReich

Your shipment

1ZE444250372204812

1 of 2 Piece Shipment

Estimated delivery

Monday, December 08 between 9:30 A.M. - 1:30 P.M. 

Order No: 741543 Customer PO No: SR1501474 Customer: Midmark No Charge Service Request NO: 1501474 Ship To Name: OBGYN Assoc of Erie Ship To Address: 100 Peach St Ste 300 Ship To City/State: ERIE, PA 16507-1423 Waybill (Tracking #): 1ZE444250372204812 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 04-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 053-2147-00-813 SERIAL #: DESCRIPTION: SEAL, FLEX ARM - MIST LINE NO: 2.1 QTY: 1 ITEM: 002-10209-00 SERIAL #: DESCRIPTION: KIT, 253 LED FLEX ARM - MIST



12/3/2025 CRamen spoke with Jennifer and scheduled for Monday 12/8/2025 with tech arrival between 8-10am. 


12/3 MOwens Sent chatter to CRamen about this one for Brandon

12/03/2025 SRobinson- Called Jennifer Baldi, 1(814) 459-1851 x2595. Spoke with Jen and gave her the WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
repair completed as below replaced flex light tube tested unit unit working as intended and placed back into service
🔍 Technician Findings
light not working
⚠️ Problem Description
Travel Zone 2 PROBLEM SUMMARY WD Flex arm damaged ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2827313 Item 253-0XX-600*973173 ITEM DESCRIPTION .253-011 LED EXAM LIGHT ONLY.EXCLUDES MOUNTING HARDWARE.MIST PCR CODES Problem Cause Resolution LIGHT NOT OPERATING PROPERLY BROKEN WORN PARTS REPLACE PARTS Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 741543 053-2147-00-813 1.00000 Ship Exchanged Open 741543 002-10209-00 1.00000
📄 Description
Midmark Ritter 253 LED Light

Timeline

📞
Case Linked Dec 2, 1:57 PM
Case Number: 00548080
Subject: Midmark Service Request Dispatch Authorization - WO-00133837
Status: Closed
📋
▶
2 Work Order Created Dec 3, 12:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 3, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 35m, 0m
🗓️
▶
2 Status: Scheduled Dec 3, 3:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-08T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 5, 9:27 AM
Scheduled For: 2025-12-09T17:00:00.000+0000
⏳ 3.0 business days
🔩
▶
2 6x Parts Added Dec 9, 5:41 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
⏳ 3.8 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 12, 12:34 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 18h
🏁
Status: Closed by Brandon Green Dec 12, 4:18 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 43m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Dec 15, 11:07 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 18h, 0m
💰
▶
2 Status: Invoiced Dec 15, 11:12 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249111

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00548080
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Dec 9, 12:00 PM
Created
Dec 3, 12:43 PM
Invoice #
SM-249111

Work Details (6)

Name Type Status Qty Amount Date
WL-03031995 Parts Open 1 $0.00 Dec 9, 5:41 PM
WL-03031996 Labor Open 1.75 $0.00 Dec 9, 5:41 PM
WL-03031997 Labor Open 1 $110.00 Dec 9, 5:41 PM
WL-03031998 Labor Open 1.75 $0.00 Dec 9, 5:41 PM
WL-03031999 Travel Open 110 $230.00 Dec 9, 5:41 PM
WL-03032000 Travel Open 110 $0.00 Dec 9, 5:41 PM

Details