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← WO Overview

WO-01318497 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Dec 3, 2025 → Dec 6, 2025

✅ Completed
PC Per client agreement
Target: Dec 17, 2025
🕐 Clock stopped: Tech Off Site (Dec 4)
✓ SLA Met (13d early)
Dispatch 1.7d
Holding 0.0d (excluded)
Coordinators 0.8d
Field Work 1.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
1.3 days
Billing
1.4 days
Over SLA
Created: Dec 3, 2025 Due: Dec 17, 2025 Completed: Dec 6, 2025 (11 days early)
📅
2.7 days Total Age
⏱️
3.7d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 4, 2025
Visit 2 Dec 6, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548497
URGENT Philips WO Request
Closed
Upon initial inspection of the device, an event log error code E: 0384 [T] EVT_PRESS_SENSOR_MISMATCH Detected
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Dec 3, 2025
Work Orders from this Case (2)
WO-01318496 Invoiced
Repair • Konstantin Barskiy
Created: Dec 3, 2025 • Closed: Dec 6, 2025
WO-01318497 (current) Invoiced
Repair • Konstantin Barskiy
Created: Dec 3, 2025 • Closed: Dec 6, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 3.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
0.0d
Assigned
0.8d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 RArnold -Dispatching to Konsta

12/03/2025 RArnold - Repair WO for device that failed FCO81. Will dispatch when FSE requests WO

🔧 Work Performed
REPLACED PROPORTIONAL VALVE (AECM) & 3WAY SOLENOID VALVE. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE.
🔍 Technician Findings
REPLACED PROPORTIONAL VALVE (AECM) & 3WAY SOLENOID VALVE. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE.
⚠️ Problem Description
Apon inspection verification device failed FIO2 test.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 3, 12:50 PM
Case Number: 00548497
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 3, 1:11 PM
Work Order: WO-01318497
Type: Repair
Priority: PC
✅
▶
3 Status: Ready for Release Dec 4, 10:01 AM
Status: Ready for Release → Technician Assigned → Status: Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 1m
🗓️
▶
3 Status: Scheduled Dec 4, 4:28 PM
Status: Scheduled → Dispatch Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-04T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 3m, 0m
⏳ 1.9 business days
⏱️
4x Labor Added Dec 6, 2:21 PM
Type: Labor
Status: Open
Qty: 0.25, 2.5
✔️
Status: Completed by Konstantin Barsky Dec 6, 2:51 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 12:57 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 22h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Assigned
Duration: 6.4 business hours (threshold: 4.0 business hours)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00548497
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 4, 8:00 AM
Created
Dec 3, 1:11 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03029325 Labor Open 0.25 $0.00 Dec 6, 2:21 PM
WL-03029326 Labor Open 2.5 $237.50 Dec 6, 2:21 PM
WL-03029327 Labor Open 0.25 $155.00 Dec 6, 2:21 PM
WL-03029328 Labor Open 0.25 $23.75 Dec 6, 2:21 PM
WL-03030080 Labor Open 0.016666666666667 $38.00 Dec 8, 12:57 PM

Details