Primary Delay47.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay56.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.6d / 1.0d SLA
Assigned
10.7d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/26/26 AJinerson - No secondary contact listed for site, and previous contact for site was Heather w/ same number and email. Clearing tech name and escalating to ASM due to contact unavailable.
2/26/26 AJinerson - Called Heather and number has been disconnected.
2/25/26 AJinerson - Sent follow up email to Heather regarding scheduling tech visit offering 3/3.
2/17/26 AJinerson - Sent email to Heather (due to after 5PM EST) offering tech visit on Tuesday, 3/3 with eta between 9am-11am.
2/16/26 AJinerson -Discussed w/ tech sup and confirmed next avail. week to travel Centurion cleared tech will be first week of March, 3/2-3/6.
⚠️Problem Description
Initial Annual Inspection Service
Equipment - 36
https://www.ebiotrack.com/inspection.php?iid=31641
📋
Outbound to +18505180088
Completed Feb 26, 2026
2/26/26 AJinerson - Called Heather and number has been disconnected.
📧
Email:RE: EMSAR Service Request - RMC West - 8183 SW 152nd Loop Lake Butler, FL 32054 - WO-01318510
Completed Feb 25, 2026
From: abby.jinerson@emsar.com
To: abby.jinerson@emsar.com, hchapman@teamcenturion.com
Good afternoon, Heather,
I'm following up to schedule our technician's visit for the annual inspection service on the medical equipment at the below location.
RMC West - 8183 SW 152nd Loop Lake Butler, FL 32054
We currently have our technician, Yves Dessin, available to visit on Tuesday, 3/3 with estimated arrival time between 9:00 a.m. - 11:00 a.m.
Please let us know if this date/time works for
📧
Email: EMSAR Service Request - RMC West - 8183 SW 152nd Loop Lake Butler, FL 32054 - WO-01318510
Completed Feb 17, 2026
To: hchapman@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - RMC West - 8183 SW 152nd Loop Lake Butler, FL 32054 - WO-01318510
Body:
Good afternoon, Heather,
I'm reaching out to schedule our technician's visit for the annual inspection service on the medical equipment at the below location.
RMC West - 8183 SW 152nd Loop Lake Butler, FL 32054
We currently have our technician, Yves Dessin, available to visit on Tuesday, 3/3 with est
Timeline
📞
Case Linked Dec 3, 12:02 AM
Case Number:00548237
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 1:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨48.0 business days
👷
▶
2
Technician Assigned Feb 11, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:69d 23h
🚨11.0 business days
🆕
Status: Entered by Abby JinersonFeb 26, 12:55 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:14d 23h, 0m
Bottlenecks
Ready for Scheduling
Duration: 47.6 business days (threshold: 1.0 business days)
Exceeded by 46.6 business days
Assigned
Duration: 10.7 business days (threshold: 4.0 business hours)