Primary Delay47.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay62.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.6d / 1.0d SLA
Assigned
10.7d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/26/26 AJinerson - Received email back from Natalie confirming scheduling tech visit for Thursday, 3/5 with arrival between 9am-11am.
POC onsite:
Arrival instructions:
2/25/26 AJinerson - Sent email to POC Natalie offering tech visit on Thurs. 3/5 with eta between 9am-11am.
Discussed w/ tech sup and confirmed next avail. week to travel Centurion cleared tech will be first week of March, 3/2-3/6.
01/08/2025 LHill-called 352.210.5766 and spoke with Natalie Roberts (this is her cell number). She confirmed equipment and contact.
Scheduling ahead needed: Yes
Certain day or time: Prefers Tuesdays
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: Need to send an email with list of tools for the Warden to approve before coming onsite.
🔧Work Performed
Inspected and calibration verified 62 devices
All 62 devices passed
🔍Technician Findings
Arrived at site
Met with poc
⚠️Problem Description
Annual Inspection Service
Equipment - 70
https://www.ebiotrack.com/inspection.php?iid=31620
📧
Email:RE: EMSAR Service Request - Lancaster CI - 3449 SW State Rd 26 Trenton, FL 32693 - WO-01318512
Completed Feb 26, 2026
From: abby.jinerson@emsar.com
To: NRoberts@TeamCenturion.com
Cc: agore@TeamCenturion.com, BGoss@TeamCenturion.com
Good morning, Natalie,
We have our technician, Yves Dessin, scheduled to visit on Thursday, 3/5 with estimated arrival time between 9:00 a.m. – 11:00 a.m.
Please see attached list of tools and equipment that he will need to bring with him on-site and let us know if there is any further information you need from us prior to this visit.
Please let us know i
📧
Email:RE: EMSAR Service Request - Lancaster CI - 3449 SW State Rd 26 Trenton, FL 32693 - WO-01318512
Completed Feb 26, 2026
From: NRoberts@TeamCenturion.com
To: abby.jinerson@emsar.com
Cc: agore@TeamCenturion.com, BGoss@TeamCenturion.com
Good evening,
That date and time still works for Lancaster. Thank you.
Natalie Roberts, RN
Nurse Manager
Lancaster CI
3449 SW State RD 26
Trenton, FL 32693
Direct: 352-463-4885
Fax: 352-463-4372
NRoberts@teamcenturion.com <mailto:NRoberts@teamcenturion.com> |
CenturionManagedCare.com
From: Abby Jinerson <abby.jinerson@emsar.
📧
Email: EMSAR Service Request - Lancaster CI - 3449 SW State Rd 26 Trenton, FL 32693 - WO-01318512
Completed Feb 25, 2026
To: nroberts@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Lancaster CI - 3449 SW State Rd 26 Trenton, FL 32693 - WO-01318512
Body:
Good afternoon, Natalie,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Lancaster CI - 3449 SW State Rd 26 Trenton, FL 32693
We currently have our technician, Yves Dessin, available to visit on Thursday, 3/5 with
📋
Outbound to +13522105766
Completed Jan 8, 2026
01/08/2025 LHill-called 352.210.5766 and spoke with Natalie Roberts (this is her cell number). She confirmed equipment and contact.
Scheduling ahead needed: Yes
Certain day or time: Prefers Tuesdays
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: Need to send an email with list of tools for the Warden to approve before coming onsite.
📅
WO-01318512 - Inspection - Trenton - Lancaster CI
Mar 5, 2026 9:00am – 4:00pm
Work Order: WO-01318512
Account: Centurion of Florida
Customer Case Number:
Location: Lancaster CI
Address: 3449 SW State Rd 26, Trenton, FL 32693
Manufacturer:
Model #:
Serial #:
Contact Name: Natalie Roberts
Contact Phone: 352.210.5766
Contact Email: nroberts@teamcenturion.com
Due Date: 2/27/2
Timeline
📞
Case Linked Dec 3, 12:01 AM
Case Number:00548215
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨48.0 business days
👷
▶
2
Technician Assigned Feb 11, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:69d 23h
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Feb 26, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-05T14:00:00.000+0000
⚠️6.0 business days
⏱️
4x Labor Added Mar 5, 1:28 PM
Type:Labor, Expenses
Status:Open
Qty:1, 7
🚗
2x Travel Added Mar 5, 3:19 PM
Type:Travel
Status:Open
Qty:40
✔️
Status: Completed by Yves DessinMar 5, 3:26 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 3h, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Mar 9, 1:06 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255988
Bottlenecks
Ready for Scheduling
Duration: 47.6 business days (threshold: 1.0 business days)
Exceeded by 46.6 business days
Assigned
Duration: 10.7 business days (threshold: 4.0 business hours)
Exceeded by 10.2 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)