Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318538 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 CFRC- South — 7000 H C Kelley Rd, Orlando FL, 32831

Dec 3, 2025 → Jan 9, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Jan 9)
✗ SLA Missed (9d late)
Dispatch 0.0d
Coordinators 28.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Jan 9, 2026 (49 days early)
📅
27.5 days Total Age
⏱️
14.5d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548239
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment - 13 https://www.ebiotrack.com/inspection.php?iid=31643
Priority
Standard
Origin
Email
Reason
New Case
Contact
Veronica Colon
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318538 (current) Invoiced
Inspection • Yves Dessin
Created: Dec 3, 2025 • Closed: Jan 9, 2026
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 14.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 AJinerson - Sent email to POC Veronica confirming tech visit per below and provided list of tools/equipment.


12/23/25 AJinerson - Called Veronica Colon to schedule service. Veronica confirmed scheduling for Friday, 1/9/26 between 9am-11am. This day works best for them. 

POC onsite: Veronica Colon

Arrival instructions/special requirements: 

Please send email with tech name and list of tools/equipment they will bring onsite.  

🔧 Work Performed
Arrive at site Inspected and calibration verified 21 devices All 21 devices passed
🔍 Technician Findings
Arrive at site Inspected and calibration verified 21 devices
⚠️ Problem Description
Initial Annual Inspection Service Equipment - 13 https://www.ebiotrack.com/inspection.php?iid=31643

Timeline

📞
Case Linked Dec 3, 12:02 AM
Case Number: 00548239
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 2:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 15.0 business days
👷
▶
2 Technician Assigned Dec 23, 11:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 20h
📅
▶
2 Dispatch Scheduled Dec 23, 11:20 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 6m
🚨 14.0 business days
⏱️
5x Labor Added Jan 9, 10:45 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 3, 1.5, 50, 165
✔️
▶
2 Status: Completed Jan 9, 2:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
4 Status: Ready to Bill Jan 12, 12:58 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250996

Bottlenecks

Ready for Scheduling
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00548239
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Jan 9, 9:30 AM
Created
Dec 3, 2:43 PM
Invoice #
SM-250996

Work Details (5)

Name Type Status Qty Amount Date
WL-03059318 Labor Open 2.5 $0.00 Jan 9, 10:45 AM
WL-03059319 Labor Open 3 $1,195.00 Jan 9, 10:45 AM
WL-03059320 Labor Open 1.5 $0.00 Jan 9, 10:45 AM
WL-03059321 Travel Open 50 - Jan 9, 10:45 AM
WL-03059322 Travel Open 165 - Jan 9, 10:45 AM

Details