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← WO Overview

WO-01318587 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 RMC Main & Hospital — 7765 S CR 231, Lake Butler FL, 32054

Dec 3, 2025 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (28 biz days late)
Active: 48 biz days
🕐 Clock stopped: Canceled (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Feb 11, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 3, 2025 Canceled: Feb 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Feb 11 Ready for Scheduling ▶ Running 47 47
Feb 11 → Feb 12 Assigned ▶ Running 1 48
Feb 12 → Feb 12 Entered ▶ Running 0 48
Dispatch 0.0d
Coordinators 49.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.0 days
Over SLA
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
48.3 days Total Age
⏱️
47.3d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548236
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31640
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kristina Minta
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318587 (current) Canceled
Inspection
Created: Dec 3, 2025
Behind Schedule - Needs Attention
Canceled • 253 days old
🚨
Primary Delay 47.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.3d / 1.0d SLA
Assigned
1.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/12 KHardison - Cancelling per Customer/Kristina Minta, The Reception and Medical Center does not utilize EMSAR. Please cancel this inspection. Please see attached email.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31640

Timeline

📞
Case Linked Dec 3, 12:02 AM
Case Number: 00548236
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 4:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 47.9 business days
👷
▶
2 Technician Assigned Feb 11, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 69d 21h
⏳ 2.0 business days
🆕
Status: Entered by Kimberly Hardison Feb 12, 2:49 PM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 1d 1h, 0m

Bottlenecks

Ready for Scheduling
Duration: 47.3 business days (threshold: 1.0 business days)
Exceeded by 46.3 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00548236
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 3, 4:25 PM
Invoice #
N/A

Details