Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318596 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Needham Lab — 152 2nd Avenue, Needham MA, 02494

Dec 3, 2025 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 16, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 9 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Dec 16 → Feb 6, 2026
35 business days (counted)
Running total: 44 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 16 Ready for Scheduling ▶ Running 9 9
Dec 16 → Dec 16 Assigned ▶ Running 0 9
Dec 16 → Feb 6 Scheduled ▶ Running 35 44
Dispatch 0.0d
Coordinators 44.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.8 days
Over SLA
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
44.3 days Total Age
⏱️
35.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
43.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548212
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S Equipment - 14 https://www.ebiotrack.com/inspection.php?iid=31617
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jo-Anne Lemenager
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318596 (current) Invoiced
Inspection • Nick O'Neill
Created: Dec 3, 2025 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 35.4 days stuck in "Scheduled"
⏱️
Total Delay 43.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
35.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/16 KSmith -- Scheduled for 2/6 with Jo-Anne. 9-11am

12/16 KSmith -- Sent email to schedule for 2/6

🔧 Work Performed
Semi-Annual Equipment Calibration Service
🔍 Technician Findings
Semi-Annual Equipment Calibration Service
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S Equipment - 14 https://www.ebiotrack.com/inspection.php?iid=31617

Timeline

📞
Case Linked Dec 3, 12:00 AM
Case Number: 00548212
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 4:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.9 business days
👷
▶
2 Technician Assigned Dec 16, 3:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 22h
🗓️
▶
2 Status: Scheduled Dec 16, 3:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-06T14:00:00.000+0000
🚨 36.0 business days
⏱️
▶
2 2x Labor Added Feb 6, 10:19 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 51d 18h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 10, 10:41 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253471

Bottlenecks

Ready for Scheduling
Duration: 9.3 business days (threshold: 1.0 business days)
Exceeded by 8.3 business days
Scheduled
Duration: 35.4 business days (threshold: 2.0 business days)
Exceeded by 33.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548212
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Feb 6, 9:00 AM
Created
Dec 3, 4:37 PM
Invoice #
SM-253471

Work Details (2)

Name Type Status Qty Amount Date
WL-03095006 Labor Open 1 $75.00 Feb 6, 10:19 AM
WL-03095007 Labor Open 2.5 $440.00 Feb 6, 10:19 AM

Details