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← WO Overview

WO-01318597 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Cross City CI — 568 NE 255th St, Cross City FL, 32628

Dec 3, 2025 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (43 biz days late)
Active: 63 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Feb 11, 2026
47 business days (counted)
Running total: 47 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 26, 2026
10 business days (counted)
Running total: 57 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 6, 2026
6 business days (counted)
Running total: 63 of ? biz days used
Created: Dec 3, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Feb 11 Ready for Scheduling ▶ Running 47 47
Feb 11 → Feb 26 Assigned ▶ Running 10 57
Feb 26 → Mar 6 Scheduled ▶ Running 6 63
Dispatch 0.0d
Coordinators 64.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
64.9 days
Over SLA
Billing
0.0 days
Created: Dec 3, 2025 Due: Mar 31, 2026 Completed: Mar 6, 2026 (25 days early)
📅
63.3 days Total Age
⏱️
47.3d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
62.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548214
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment - 23 https://www.ebiotrack.com/inspection.php?iid=31619
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lorreen Driver
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318597 (current) Invoiced
Inspection • Yves Dessin
Created: Dec 3, 2025 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 47.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 62.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.3d / 1.0d SLA
Assigned
10.7d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

2/26/26 AJinerson - Received approval email from Lorreen confirming tech visit for Friday, 3/6 with eta between 9am-11am.

POC onsite:

Arrival instructions:


2/26/26 AJinerson - Provided Lorreen with tech name again, stating we were informed they have Level 2 clearance per the centurion master list, and provided the list of tools and asking if ok to proceed with scheduling for 3/6.


2/26/26 AJinerson - Received email back from Lorreen Driver asking if tech has had level 1 background cleared and needs list of tools.


2/25/26 AJinerson - Sent scheduling email to POC Lorreen offering tech visit on Friday, 3/6.

Discussed w/ tech sup and confirmed next avail. week to travel Centurion cleared tech will be first week of March, 3/2-3/6.


Scheduling ahead needed: Yes. Background check needed. 

Certain day or time: No Mondays. 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: Level 1 clearance is needed and list of items that will need to be brought in is required in advance. 


01/13/2026 LHill-sent email to Abby-This goes to WO-01318597. POC is needing this Level 1 Background check for tech along with a list of items they will need to bring in. Can you help with this?


01/13/2026 LHill-rec'd email from Lorreen DRiver-It is a Level 1 that will need to be completed, I apologize. I have attached the document. 


I will also need a list of items he/she will be bringing in for the inspection for approval as well. 


01/13/2026 LHill-sent email to Lorreen Driver-Do you have a form that needs to be filled out for Level 2 Clearance? If so, please send that to me.

See logged email.


01/08/2026 LHill-rec'd email from Lorreen Driver-Is there a particular day or time that typically works best for your facility? Any day but Monday

  1. Would you like the technician to call ahead before arriving? Yes, I will like to be notified prior to arrival
  2. Is there anything additional needed for our technician to gain access to your facility? Level 2 Clearance needs to be completed



01/07/2026 LHill-sent email to Lorreen Driver at ldriver@teamcenturion.com to confirm contact & equipment.


01/07/2026 LHill-LM at 386.590.6032 for Lorreen Driver to confirm contact & equipment.

🔧 Work Performed
Arrived at site Met with poc Inspected and calibration verified 23 devices All 23 devices passed
🔍 Technician Findings
Arrived at site Met with poc
⚠️ Problem Description
Annual Inspection Service Equipment - 23 https://www.ebiotrack.com/inspection.php?iid=31619

Timeline

📞
Case Linked Dec 3, 12:00 AM
Case Number: 00548214
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 3, 4:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 47.9 business days
👷
2 Technician Assigned Feb 11, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 69d 20h
🚨 11.0 business days
📅
2 Dispatch Scheduled Feb 26, 11:41 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 14d 22h
💵
2x Expenses Added Feb 26, 2:49 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
2 6x Labor Added Mar 6, 3:30 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 3h, 0m
3.0 business days
📄
4 Status: Ready to Bill Mar 10, 3:13 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256093

Bottlenecks

Ready for Scheduling
Duration: 47.3 business days (threshold: 1.0 business days)
Exceeded by 46.3 business days
Assigned
Duration: 10.7 business days (threshold: 4.0 business hours)
Exceeded by 10.2 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00548214
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Mar 6, 9:00 AM
Created
Dec 3, 4:39 PM
Invoice #
SM-256093

Work Details (8)

Name Type Status Qty Amount Date
WL-03121453 Expenses Open 1 $0.00 Feb 26, 2:49 PM
WL-03121454 Expenses Open 1 $0.00 Feb 26, 2:49 PM
WL-03133993 Labor Open 1.5 $0.00 Mar 6, 3:30 PM
WL-03133994 Labor Open 3 $1,195.00 Mar 6, 3:30 PM
WL-03133995 Labor Open 4.5 $0.00 Mar 6, 3:30 PM
WL-03133996 Travel Open 44 - Mar 6, 3:30 PM
WL-03133997 Travel Open 240 - Mar 6, 3:30 PM
WL-03133998 Expenses Open 1 $0.00 Mar 6, 3:30 PM

Details