3/1/26 RBerry- Chattered: @Michael Russell @Nicholas Willick Was this WO completed? It is currently showing as tech onsite, but there is no time or documentation entered. Please advise. @Michael Burris
2-24 Mburris called and set appt w/ Deisy 2-27 1:30pm
12/11/25 RBerry- Emailed Ilez Mungovan to discuss scheduling. See logged email.
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment 37
https://www.ebiotrack.com/inspection.php?iid=31637
📧
Email: EMSAR Request for service at CA Thousand Oaks
Completed Dec 11, 2025
To: imungovan@infusionforhealth.com
CC: michael.burris@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CA Thousand Oaks
Body:
Hi Ilez Mungovan,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CA Thousand Oaks. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
Is there a certain day or time that works best for this facilit
Mar 1, 2026 1:35pm
@Michael Russell @Nicholas Willick Was this WO completed? It is currently showing as tech onsite, but there is no time or documentation entered. Please advise. @Michael Burris
📅
WO-01318602 - Inspection - Thousand Oaks - CA Thousand Oaks
Feb 27, 2026 4:30pm – 6:00pm
Work Order: WO-01318602
Account: Infusion for Health
Customer Case Number:
Location: CA Thousand Oaks
Address: 77 Rolling Oaks Dr Suite #201, Thousand Oaks, CA 91361
Manufacturer:
Model #:
Serial #:
Contact Name: Ilez Mungovan
Contact Phone:
Contact Email: imungovan@infusionforhealth.com
Due Da
Timeline
📞
Case Linked Dec 3, 12:02 AM
Case Number:00548234
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 4:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.9 business days
👷
▶
2
Status: Assigned Dec 9, 1:23 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Rene Yescas
🚨52.0 business days
👷
Technician Assigned by Michael BurrisFeb 24, 3:06 PM
Technician:Michael Russell
🗓️
▶
2
Status: Scheduled Feb 24, 3:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-27T21:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Michael RussellFeb 27, 6:38 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 3h
⏳1.7 business days
🚗
▶
2
Travel Added Mar 2, 10:03 AM
Travel Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:2d 15h, 0m
⏱️
▶
2
4x Labor Added Mar 2, 10:12 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Incomplete, Completed
To:Completed, Closed
Duration in Previous:8m, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Mar 4, 12:41 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255561
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Ready for Scheduling
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Assigned
Duration: 51.7 business days (threshold: 4.0 business hours)
Exceeded by 51.2 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)