3/2/26 AJinerson - Received email back from Patsy confirming tech visit on Tues. 3/3 with eta between 9am-11am.
POC:
Arrival instructions:
Parts location:
2/27/26 AJinerson - Sent email to Patsy offering tech visit on Tues. 3/3 with eta between 9am-11am.
2/27/26 AJinerson - Called site to schedule tech visit. Office currently closed. No option to leave VM.
2/27/26 AJinerson - Follow up w/ tech sup via teams to see if ok to proceed with scheduling or if any update yes. Per tech sup, yes send tech on site.
2/23/26 AJinerson - Tech sup looking into this w/ L2, per L2 a 2nd follow up WO will be created for this. Hold off on scheduling for now until we have more information on how to proceed.
2/23/26 AJinerson - Checking w/ tech sup via teams on how to proceed; if tech needs to go on-site or customer just receives parts.
2/20/26 AJinerson - Discussed w/ tech sup, unsure if we need to send tech on-site for this since they were just sending replacement pads and battery for unit. Tech sup checking on this to see if we need a return visit or not. Hold off on scheduling for now.
2/20/26 AJinerson - Called site to schedule tech visit. Reached answering center since site is closed on Fridays. No option to leave VM.
2/20/26 AJinerson - Parts delivered
2/18/26 RBerry- Updated due date based on parts. Removed delay code.
🔧Work Performed
CONTACTED POC CONCERNING REPAIR
WAITED FOR MED TECH TO RETURN TO PROVIDE NEW BATTERY AND PADS THAT HAD BEEN SHIPPED
REPLACED BATTERY AND PADS, PLACED EXPIRED BATTERY AND PADS BACK IN SHIPPING BOX AND PROVIDED THEM TO ONSITE MED TECH TO DISPOSE OF.
PLACED NEW INSPECTION LABEL ON AED AND RETURNED TO MED TECH
🔍Technician Findings
AED BATTERTY AND PADS EXPIRED
⚠️Problem Description
Q-00031403
Follow up to WO-01308853
Inspection #: 30626
Asset ID: 202012123044
Model: Medtronic - LIFEPAK CR+ Notes: Expired accessories Follow-up required. Expired Accessories 12/1 DI: BATTERIES AND PAD EXPIRED - PLEASE FOLLOW UP WITH CUSTOMER AND QUOTE REPLACEMENTS
Parts needed
1 battery & pads set,
11403-000002 https://www.ebiotrack.com/workorder.php?wo=70106
📧
Email:RE: EMSAR Service Request - Ellis Pain Center - 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677 - WO-01318605
Completed Mar 2, 2026
From: abby.jinerson@emsar.com
To: pallen@ellispain.com
Good morning, Patsy,
We have our technician, Cynthia, scheduled to visit on-site tomorrow, 3/3 with arrival between 9:00 a.m. – 11:00 a.m.
Please let us know who the on-site contact will be, along with any additional arrival instructions and/or parts location that we should make note of for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (51
📧
Email:Re: EMSAR Service Request - Ellis Pain Center - 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677 - WO-01318605
Completed Mar 2, 2026
From: pallen@ellispain.com
To: abby.jinerson@emsar.com
Good Morning Abby,
I think tomorrow will work just fine.
Thank you!
On Fri, Feb 27, 2026 at 11:01 AM Abby Jinerson <abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com> > wrote:
Good morning, Patsy,
I'm following up regarding scheduling our technician's visit for the follow up repair service needed on the LifePak CR AED at the below location.
Ellis Pain Center - 1500 Langford Dr. BLDG 200 Watkinsville, GA 30
📧
Email: EMSAR Service Request - Ellis Pain Center - 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677 - WO-01318605
Completed Feb 27, 2026
To: pallen@ellispain.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Ellis Pain Center - 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677 - WO-01318605
Body:
Good morning, Patsy,
I'm following up regarding scheduling our technician's visit for the follow up repair service needed on the LifePak CR AED at the below location.
Ellis Pain Center - 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677
We are showing that parts for this have been deliver
📋
Outbound to +17062080451
Completed Feb 27, 2026
2/27/26 AJinerson - Called site to schedule tech visit. Office currently closed. No option to leave VM.
📋
Outbound to +17062080451
Completed Feb 20, 2026
2/20/26 AJinerson - Called site to schedule tech visit. Reached answering center since site is closed on Fridays. No option to leave VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: pallen@ellispain.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318605Location: Ellis Pain CenterAddress: 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677Device: Problem Description: Q-00031403
Follow up to WO-01308853
Inspection #: 30626
Asset I
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: pallen@ellispain.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318605Location: Ellis Pain CenterAddress: 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677Device: Problem Description: Q-00031403
Follow up to WO-01308853
Inspection #: 30626
Asset I
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: pallen@ellispain.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318605Location: Ellis Pain CenterAddress: 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677Device: Problem Description: Q-00031403
Follow up to WO-01308853
Inspection #: 30626
Asset I
📅
WO-01318605 - Repair - Watkinsville - Ellis Pain Center
Mar 3, 2026 9:00am – 11:00am
Work Order: WO-01318605
Account: Ellis Pain Center
Customer Case Number:
Location: Ellis Pain Center
Address: 1500 Langford Dr. BLDG 200, Watkinsville, GA 30677
Manufacturer:
Model #:
Serial #:
Contact Name: Patsy Allen
Contact Phone: 706-208-0451
Contact Email: pallen@ellispain.com
Due Date: 2/
Timeline
📞
Case Linked Dec 1, 4:01 PM
Case Number:00547795
Subject:L2 review - HCP
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Dec 3, 4:54 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Dec 3, 5:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 3m
🚨50.8 business days
🔩
▶
2
2x Parts Added Feb 17, 12:07 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:75d 18h
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 20, 10:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Reschedule
To:Assigned
Duration in Previous:2d 22h
⚠️6.0 business days
👷
Technician Assigned by Abby JinersonFeb 27, 10:59 AM
Technician:a0h6e00000II9FiAAL, Cynthia G Deville
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Mar 2, 9:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From:Assigned
To:Scheduled
Duration in Previous:9d 22h
⏳2.0 business days
⏱️
▶
2
5x Labor Added Mar 3, 11:52 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From:Scheduled
To:Completed
Duration in Previous:1d 14h
💵
▶
2
Expenses Added Mar 4, 12:07 AM
Expenses Added → Status: Closed
🏁
Status: Closed by Cynthia Deville
From:Completed
To:Closed
Duration in Previous:18m
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonMar 9, 10:13 AM
From:Closed
To:Ready to Bill
Duration in Previous:5d 9h
📨
▶
2
Status: Invoice Pending Mar 9, 10:19 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Mar 9, 10:32 AM
Invoice Number:SM-255941
Bottlenecks
Awaiting Parts
Duration: 50.1 business days (threshold: 3.0 business days)
Exceeded by 47.1 business days
Reschedule
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)