From: Edward_Weeks@atriushealth.org
To: ksmith@emsar.com
Hi Kourtney,
Ok, please let us know if Emsar can get to Norwood sooner than Feb. 12-13, it’s not ideal to have expired stickers on equipment that is in use.
Thanks
Ed Weeks
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, December 17, 2025 12:05 PM
To: Weeks, Edward <Edward_Weeks@atriushealth.org>
Subject: RE: [EXTERNAL] Atrius Health - Norwood -- EMSAR Inspection -- WO-01318607
Hi Edward,
From: Edward_Weeks@atriushealth.org
To: ksmith@emsar.com
Hi Kourtney,
Ok, is there any way to get Emsar here earlier than Feb 12-13 for the inspection? The stickers on the equipment here in Norwood expire in January.
Thanks
Ed Weeks
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 16, 2025 3:36 PM
To: Weeks, Edward <Edward_Weeks@atriushealth.org>
Subject: RE: [EXTERNAL] Atrius Health - Norwood -- EMSAR Inspection -- WO-01318607
WO-01317061 i
From: Edward_Weeks@atriushealth.org
To: ksmith@emsar.com
Hi Kourtney,
Yes, I’m the Emsar contact person for the Norwood Atrius Health. We have Emsar scheduled to come by on Friday January 16th for inspections for WO-0131706, is this new WO for the AED’s?
Thanks
Ed Weeks
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 16, 2025 3:13 PM
To: Weeks, Edward <Edward_Weeks@atriushealth.org>
Subject: [EXTERNAL] Atrius Health - Norwood -- EMSAR Inspection
📧
Email: Atrius Health - Norwood -- EMSAR Inspection -- WO-01318607
Completed Dec 16, 2025
To: edward_weeks@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Atrius Health - Norwood -- EMSAR Inspection -- WO-01318607
Body:
Hi Edward,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Norwood located at 1177 Providence Highway?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
📅
WO-01318607 - Inspection - Norwood - Atrius Health - Norwood
Feb 13, 2026 9:00am – 5:00pm
Work Order: WO-01318607
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Norwood
Address: 1177 Providence Highway, Norwood, MA 02062
Manufacturer:
Model #:
Serial #:
Contact Name: Edward Weeks
Contact Phone: 781-278-5669
Contact Email: edward_weeks@atriushealth.org
Due Date
📅
WO-01318607 - Inspection - Norwood - Atrius Health - Norwood
Feb 12, 2026 9:00am – 5:00pm
Work Order: WO-01318607
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Norwood
Address: 1177 Providence Highway, Norwood, MA 02062
Manufacturer:
Model #:
Serial #:
Contact Name: Edward Weeks
Contact Phone: 781-278-5669
Contact Email: edward_weeks@atriushealth.or
📅
WO-01318607 - Inspection - Norwood - Atrius Health - Norwood
Feb 12, 2026 9:00am – 5:00pm
Work Order: WO-01318607
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Norwood
Address: 1177 Providence Highway, Norwood, MA 02062
Manufacturer:
Model #:
Serial #:
Contact Name: Edward Weeks
Contact Phone: 781-278-5669
Contact Email: edward_weeks@atriushealth.or
Timeline
📞
Case Linked Dec 3, 12:00 AM
Case Number:00548208
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 4:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️9.9 business days
👷
▶
2
Technician Assigned Dec 16, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:12d 22h
📅
▶
2
Dispatch Scheduled Dec 17, 1:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:22h 25m
🚨32.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 3, 3:56 PM
Scheduled For:2026-02-13T14:00:00.000+0000
⚠️9.0 business days
⏱️
3x Labor Added Feb 13, 10:49 AM
Type:Labor
Status:Open
Qty:1, 2.5, 1.5
⏱️
3x Labor Added Feb 13, 2:59 PM
Type:Labor
Status:Open
Qty:1, 8
✔️
Status: Completed by Nick O'NeillFeb 13, 9:34 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:58d 7h, 0m
⏳2.3 business days
📄
Status: Ready to Bill by Diane PattonFeb 18, 10:27 AM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:4d 12h, 0m
💰
▶
2
Status: Invoiced Feb 18, 11:16 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254261
Bottlenecks
Ready for Scheduling
Duration: 9.3 business days (threshold: 1.0 business days)
Exceeded by 8.3 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Scheduled
Duration: 39.7 business days (threshold: 2.0 business days)
Exceeded by 37.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)