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← WO Overview

WO-01318608 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Cambridge — 1611 Cambridge Street, Cambridge MA, 02138

Dec 3, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (27 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 16, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 10 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Dec 17 → Feb 11, 2026
37 business days (counted)
Running total: 47 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 16 Ready for Scheduling ▶ Running 9 9
Dec 16 → Dec 17 Assigned ▶ Running 1 10
Dec 17 → Feb 11 Scheduled ▶ Running 37 47
Dispatch 0.0d
Coordinators 48.6d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.6 days
Over SLA
Billing
2.0 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
47.3 days Total Age
⏱️
37.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
46.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548210
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 477 https://www.ebiotrack.com/inspection.php?iid=31614
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Lapolla
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318608 (current) Invoiced
Inspection • David Cavaco
Created: Dec 3, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 37.9 days stuck in "Scheduled"
⏱️
Total Delay 46.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.3d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
37.9d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/16/26 DPatton - Sales Tax on Parts should be $34.73 but tax isn't showing on invoice

12/17 KSmith -- Scheduled for 2/9-2/11 with Michael. 9-11am

Pediatrics- Brittany Hall-Pierre

OG/GYN-Jessica Scott

Laboratory- Musarrat Iqbal or William Lodge

Internal Medicine- Danielle Stroud

Endocrinology- Madilyn Santos

Radiology- Teri Ewaschuk or Allison Campbell

Pharmacy-Kelly Quinn

12/16 KSmith -- Sent email to schedule for 2/9-2/11. Schedule with WO-01318610. (NO Assisting)

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 477 https://www.ebiotrack.com/inspection.php?iid=31614

Timeline

📞
Case Linked Dec 3, 12:00 AM
Case Number: 00548210
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 4:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.9 business days
👷
▶
2 Technician Assigned Dec 16, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 22h
📅
▶
2 Dispatch Scheduled Dec 17, 11:55 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 20h 48m
🚨 37.0 business days
⏱️
4x Labor Added Feb 10, 12:01 PM
Type: Labor
Status: Open
Qty: 2, 6, 1.5
⏱️
3x Labor Added Feb 10, 12:16 PM
Type: Labor
Status: Open
Qty: 2, 4, 2.5
🔩
Parts Added Feb 10, 3:14 PM
Type: Parts
Status: Open
Qty: 2
🔩
Parts Added Feb 10, 3:30 PM
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Feb 10, 5:03 PM
Type: Labor
Status: Open
Qty: 6.5
⏱️
Labor Added Feb 11, 12:10 PM
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Feb 11, 5:25 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3, 5.5, 2
✔️
Status: Completed by DAVID CAVACO Feb 11, 6:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 6h, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 16, 1:03 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 19h, 0m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 18, 11:14 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254091

Bottlenecks

Ready for Scheduling
Duration: 9.3 business days (threshold: 1.0 business days)
Exceeded by 8.3 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 37.9 business days (threshold: 2.0 business days)
Exceeded by 35.9 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00548210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Feb 9, 9:00 AM
Created
Dec 3, 4:58 PM
Invoice #
SM-254091

Work Details (15)

Name Type Status Qty Amount Date
WL-03099088 Labor Open 2 $0.00 Feb 10, 12:01 PM
WL-03099089 Labor Open 6 $0.00 Feb 10, 12:01 PM
WL-03099090 Labor Open 1.5 $0.00 Feb 10, 12:01 PM
WL-03099091 Labor Open 1.5 $0.00 Feb 10, 12:01 PM
WL-03099111 Labor Open 2 $0.00 Feb 10, 12:16 PM
WL-03099112 Labor Open 4 $0.00 Feb 10, 12:16 PM
WL-03099113 Labor Open 2.5 $0.00 Feb 10, 12:16 PM
WL-03099403 Parts Open 2 $531.90 Feb 10, 3:14 PM
WL-03099439 Parts Open 1 $23.77 Feb 10, 3:30 PM
WL-03099683 Labor Open 6.5 $0.00 Feb 10, 5:03 PM
WL-03100934 Labor Open 2 $0.00 Feb 11, 12:10 PM
WL-03101677 Labor Open 5.5 $0.00 Feb 11, 5:25 PM
WL-03101678 Labor Open 3 $0.00 Feb 11, 5:28 PM
WL-03101679 Labor Open 5.5 $6,080.00 Feb 11, 5:28 PM
WL-03101680 Labor Open 2 $75.00 Feb 11, 5:28 PM

Details