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WO-01318610 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Cambridge — 1611 Cambridge Street, Cambridge MA, 02138

Dec 3, 2025 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (26 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 16, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 10 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Dec 17 → Feb 10, 2026
36 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 16 Ready for Scheduling ▶ Running 9 9
Dec 16 → Dec 17 Assigned ▶ Running 1 10
Dec 17 → Feb 10 Scheduled ▶ Running 36 46
Dispatch 0.0d
Coordinators 47.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.6 days
Over SLA
Billing
0.0 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
46.3 days Total Age
⏱️
36.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
46.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548213
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - AED,Defibrillator https://www.ebiotrack.com/inspection.php?iid=31615
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Lapolla
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318610 (current) Invoiced
Inspection • David Cavaco
Created: Dec 3, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 36.9 days stuck in "Scheduled"
⏱️
Total Delay 46.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.2d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
36.9d / 2.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

948594

12/17 KSmith -- Scheduled for 2/9-2/11 with Michael. 9-11am on WO-01318608

12/16 KSmith -- Sent email to schedule for 2/9-2/11 on WO-01318608. (NO Assisting)

🔧 Work Performed
Semi-Annual Equipment Calibration Service - AED,Defibrillator
🔍 Technician Findings
Semi-Annual Equipment Calibration Service - AED,Defibrillator
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - AED,Defibrillator https://www.ebiotrack.com/inspection.php?iid=31615

Timeline

📞
Case Linked Dec 3, 12:00 AM
Case Number: 00548213
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 4:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.9 business days
👷
▶
2 Technician Assigned Dec 16, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 22h
🗓️
▶
2 Status: Scheduled Dec 17, 11:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-09T14:00:00.000+0000
🚨 37.0 business days
⏱️
▶
2 3x Labor Added Feb 10, 12:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 55d 0h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 12, 2:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 10:15 AM
Invoice Number: SM-253750

Bottlenecks

Ready for Scheduling
Duration: 9.2 business days (threshold: 1.0 business days)
Exceeded by 8.2 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 36.9 business days (threshold: 2.0 business days)
Exceeded by 34.9 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00548213
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Feb 9, 9:00 AM
Created
Dec 3, 4:59 PM
Invoice #
SM-253750

Work Details (3)

Name Type Status Qty Amount Date
WL-03099105 Labor Open 2 $75.00 Feb 10, 12:11 PM
WL-03099106 Labor Open 1 $150.00 Feb 10, 12:11 PM
WL-03099107 Travel Open 60 - Feb 10, 12:11 PM

Details