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WO-01318617 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 CA Bakersfield — 8339 Brimhall Road Building 1300, Suite 1301, Bakersfield CA, 93312

Dec 3, 2025 → May 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (92 biz days late)
Active: 112 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 9, 2025
4 business days (counted)
Running total: 4 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Dec 9 → Feb 24, 2026
51 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Completed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 27 → Feb 28, 2026
0 business days (counted)
Running total: 58 of ? biz days used
11d
▶ Clock Running
Status: Reschedule
Feb 28 → Mar 16, 2026
11 business days (counted)
Running total: 69 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Mar 16 → Apr 28, 2026
31 business days (counted)
Running total: 100 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Apr 28 → May 14, 2026
12 business days (counted)
Running total: 112 of ? biz days used
Created: Dec 3, 2025 Completed: May 14, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 9 Ready for Scheduling ▶ Running 4 4
Dec 9 → Feb 24 Assigned ▶ Running 51 55
Feb 24 → Feb 27 Scheduled ▶ Running 3 58
Feb 27 → Feb 27 Tech On Site ▶ Running 0 58
Feb 27 → Feb 27 Tech Off Site ▶ Running 0 58
Feb 27 → Feb 27 Completed ▶ Running 0 58
Feb 27 → Feb 28 Incomplete ▶ Running 0 58
Feb 28 → Mar 16 Reschedule ▶ Running 11 69
Mar 16 → Apr 28 Assigned ▶ Running 31 100
Apr 28 → May 14 Scheduled ▶ Running 12 112
Dispatch 0.0d
Coordinators 113.8d
Field Work 0.7d
Incomplete 1.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
113.8 days
Over SLA
Field Work
0.7 days
Incomplete (excluded from total)
1.0 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: May 15, 2026 (76 days late)
📅
112.2 days Total Age
⏱️
51.7d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
105.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 26, 2026
Visit 2 May 14, 2026

AI Analysis

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Originating Case

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🎫
Case #00548223
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment 10 https://www.ebiotrack.com/inspection.php?iid=31627
Priority
Standard
Origin
Email
Reason
New Case
Contact
Gwendolyn Allen
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318617 (current) Invoiced
Inspection • Rene Yescas
Created: Dec 3, 2025 • Closed: May 14, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 51.7 days stuck in "Assigned"
⏱️
Total Delay 105.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.2d / 1.0d SLA
Assigned
83.7d / 0.5d SLA
Scheduled
14.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Incomplete
1.0d
Reschedule
11.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


04/28/2026 LHill-rec'd email from Gwendolyn-Yes, Tuesday May 5th at 12 noon would be fine. Thank you.

See logged email.


04/28/2026 LHill-sent email to Gwendoly-I can have a tech onsite on May 5th with tech arriving between 12PM - 2PM. Let me know if that works for you.

See logged email.


04/27/2026 LHill-rec'd email from Gwendolyn-Please note we are closed Fridays.

 Our mornings are generally very busy. Do you have afternoon appointments available?

See logged email.


04/27/2026 LHill-sent email to Gwendolyn-Please see the email below.  We currently have availability on 5/1 with an arrival window between 10am and 12:00pm. Please let us know if this works for you, or if another date or time would be more convenient.

See logged email.


04/23/2026 LHill-sent email to Gwendolyn-We currently have availability on 4/28 with an arrival window between 10am and 12:00pm. Please let us know if this works for you, or if another date or time would be more convenient.


04/22/2026 LHill-sent email to Gwendolyn-Please see the email below.  We currently have availability on 4/28 with an arrival window between 10am and 12:00pm. Please let us know if this works for you, or if another date or time would be more convenient.

See logged email.


04/21/2026 LHill-sent email to Gwendolyn Allen-sent email to attempt to schedule. Offered 04/27 with tech arrival 10-12.


3-16 Mburris email sent to POC looking for 3-23

3-2 Mburris email sent to POC gallen@infusionforhealth.com

2/27 KWeiss, Nothing for L2 to have quoted or parts ordered. Tech arrived at site and site was closed. Moving w/o to reschedule.

2-24 Mburris called set with Troy 2-26

12/11/25 RBerry- Emailed Gwendolyn Allen to discuss scheduling. See logged email.

🔧 Work Performed
Due to significant traffic delays, arrival occurred after the facility had closed for the day. Site was inaccessible upon arrival. Requesting a reschedule of the service appointment at the customer's earliest convenience.5-14-26 RY performed initial annual inspection service,service complete
🔍 Technician Findings
Due to significant traffic delays, arrival occurred after the facility had closed for the day. Site was inaccessible upon arrival. Requesting a reschedule of the service appointment at the customer's earliest convenience.5-14-26 RY initial annual inspection service needed.
⚠️ Problem Description
Initial Annual Inspection Service Equipment 10 https://www.ebiotrack.com/inspection.php?iid=31627

Timeline

📞
Case Linked Dec 3, 12:01 AM
Case Number: 00548223
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 5:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.8 business days
👷
▶
2 Technician Assigned Dec 9, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 19h
🚨 52.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-26T21:30:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 77d 3h
📅
Dispatch Scheduled by Michael Burris Feb 24, 5:11 PM
Scheduled For: 2026-02-26T22:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Michael Russell Feb 26, 7:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
▶
2 4x Labor Added Feb 26, 7:48 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Michael Russell
From: Tech On Site
To: Tech Off Site
Duration in Previous: 15m
✔️
Status: Completed by Michael Russell Feb 27, 12:50 AM
From: Tech Off Site, Completed
To: Completed, Incomplete
Duration in Previous: 5h 1m, 0m
🔄
Status: Reschedule by Keith Weiss Feb 27, 11:34 PM
From: Incomplete
To: Reschedule
Duration in Previous: 22h 44m
🚨 11.1 business days
👷
▶
2 Technician Assigned Mar 16, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 16d 11h
🚨 32.0 business days
🗓️
▶
2 Status: Scheduled Apr 28, 3:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-05-05T19:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Michael Burris May 5, 2:42 PM
Scheduled For: 2026-05-13T19:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris May 5, 2:51 PM
Scheduled For: 2026-05-14T19:00:00.000+0000
⚠️ 8.0 business days
✔️
Status: Completed by Rene Yescas May 14, 7:47 PM
From: Scheduled
To: Completed
Duration in Previous: 16d 4h
⏱️
▶
2 5x Labor Added May 14, 8:09 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Rene Yescas
From: Completed
To: Closed
Duration in Previous: 23m
📄
▶
2 Status: Ready to Bill May 15, 2:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created May 18, 10:42 AM
Invoice Number: SM-262207

Bottlenecks

Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Assigned
Duration: 51.7 business days (threshold: 4.0 business hours)
Exceeded by 51.2 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Scheduled
Duration: 12.5 business days (threshold: 2.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00548223
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Rene Yescas
Scheduled
May 14, 3:00 PM
Created
Dec 3, 5:14 PM
Invoice #
SM-262207

Work Details (9)

Name Type Status Qty Amount Date
WL-03122146 Labor Open 2.5 $0.00 Feb 26, 7:48 PM
WL-03122147 Labor Open 3 $0.00 Feb 26, 7:48 PM
WL-03122148 Travel Open 125 - Feb 26, 7:48 PM
WL-03122149 Travel Open 137 - Feb 26, 7:48 PM
WL-03227282 Labor Open 3.5 $0.00 May 14, 8:09 PM
WL-03227283 Labor Open 2.5 $1,245.00 May 14, 8:09 PM
WL-03227284 Labor Open 3 $0.00 May 14, 8:09 PM
WL-03227285 Travel Open 155 - May 14, 8:09 PM
WL-03227286 Travel Open 155 - May 14, 8:09 PM

Details